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Enhancing IT Support with Knowledge Management

White Paper Published By: CA SM
Published:  Jun 02, 2008
Type:  White Paper
Length:  11 pages

The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.

Tags : 
ca sm, ca service management, service management, knowledge management, custoer service, return on investment, roi, best practices, it support

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