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eService: Winning in the Global Marketplace

White Paper Published By: eGain
eGain
Published:  Oct 12, 2007
Type:  White Paper
Length:  8 pages

The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.



Tags : 
eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support

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