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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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Webinar Published By: IBM     Published Date: Nov 03, 2014
Business critical applications must always be available and performing. Furthermore, the reality is in today's customer centric world, slow is the new broke. Compounding this challenge, IT complexity is rapidly increasing.
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infrastructure visibility, it complexity, search analytics, problem identification, it management
    
IBM
White Paper Published By: Kaspersky Lab     Published Date: Oct 30, 2014
You want to maximize the potential offered by new technologies and establish an advantage over your competitors. But you know the latest IT developments can also bring new security challenges.
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it security, security technologies, it developments, security, it management
    
Kaspersky Lab
White Paper Published By: Unitrends     Published Date: Oct 30, 2015
Usability—much less beauty—was never a priority for backup and recovery software. All that mattered was that large and complex applications, usually diverse independent applications from multiple vendors, worked. As a result, IT staff spent countless hours slogging through poorly designed systems. But it doesn't have to be like this.
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unitrends, backup software, recovery software, it staff solutions, it solutions
    
Unitrends
White Paper Published By: IBM     Published Date: Apr 22, 2016
This white paper explains the value of putting data and insight to work to accelerate an organization’s journey to becoming a Cognitive Business, by enhancing their investments in data and analytics and realizing new opportunities from cognitive systems that understand, reason and learn.
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ibm, ibm analytics, cognitive business, watson, think data
    
IBM
Webinar Published By: Samanage     Published Date: Aug 22, 2014
One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex ITSM solution, the costly consultants it required to maintain, and the sub-par customer service they received from their vendor. In this webinar, Eric Feldman, Director of IT at Riverside, shares behind-the-scenes details of how they regained control of their domain, including: "IT"SM…and Beyond – Cross functional business challenges that drove their requirements The journey – What they learned about cloud ITSM along the way The tangible benefits – Immediate business impact and what’s now possible including more accurate budgeting and building economies of scale If you’re actively looking at, or merely thinking about a new IT Service Management (ITSM) solution for your organization, this is one conversation you don’t want to miss. Like Riverside, you can get control and become master of your own IT domain.
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samanage, itsm, riverside, itsm solutions, vendors
    
Samanage
White Paper Published By: IBM     Published Date: Jul 19, 2016
This interactive demo demonstrates how IBM’s Behavior Based Customer Insight for Banking leverages predictive analytics to help you personalize customer engagement and deliver customized actions.
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ibm, banking, finance, consumer insights, business intelligence
    
IBM
Webinar Published By: IBM     Published Date: Jul 19, 2016
This video demonstrates how IBM’s Behavior Based Customer Insight for Banking leverages predictive analytics to help you personalize customer engagement and deliver customized actions. The solution leverages advanced predictive models to analyze customer transactions and spending behavior to more deeply understand customer needs and propensities, anticipate life events, and help provide a unique customer experience.
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ibm, banking, finance, consumer insights, business intelligence
    
IBM
White Paper Published By: Polycom     Published Date: Dec 02, 2014
Bene is a European company setting trends in office furnishing with its concepts, products and services. The brand is associated with top quality and functionality, modern design and innovative technology. Bene engages in development and manufacture and provides sales and consultancy services under one umbrella. The Austrian firm is a leader in their market, a major player in Europe, and proud to create a forward looking office concepts.
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bene, top quality, functionality, modern design, innovative technology
    
Polycom
White Paper Published By: Oracle     Published Date: Nov 27, 2013
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. Download this White Paper for more information.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
Oracle
White Paper Published By: Oracle     Published Date: Nov 27, 2013
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. Download this White Paper for more information.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
Oracle
White Paper Published By: Dynatrace     Published Date: May 20, 2016
The 2016 Digital Experience Report provides a comparative performance assessment for the largest companies across six major industries — banking, brokerage, insurance, media, retail, and travel.
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dynatrace, devops, digital experience, customer experience, digital interactions
    
Dynatrace
White Paper Published By: IBM     Published Date: Jan 09, 2015
This report explores that security in a fast-paced technology-infused world cries for an “invest once and deploy everywhere” approach. For this to be realized, security must be planned in advance and built-in, yet still be fluidly adaptable to circumstances, and singularly controllable.
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best practices, it security, cloud infrastructure services, it business solutions, knowledge management
    
IBM
Webinar Published By: IBM Smarter Analytics     Published Date: Sep 04, 2013
Organizations that have virtualized their environments are discovering that the journey's not over. In many ways, it's just beginning. The full benefits of virtualization -- from cost savings and increased speed to resource transparency and control -- can only be fully realized by optimizing all of the interdependent components. In this webcast, IBM leaders discuss how organizations can get more from their virtualization investments with best practices gleaned from years of transforming traditional data centers and building world-class clouds.
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virtualization, best practices, optimizing, ibm webinar, traditional data
    
IBM Smarter Analytics
White Paper Published By: Sightline Systems     Published Date: Apr 29, 2015
The purpose of this article is to provide the performance analyst with a systematic approach to performance evaluation and point out some common mistakes that can be avoided.
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performance evaluation, performance analyst, performance metrics, evaluation technique, networking
    
Sightline Systems
White Paper Published By: Oracle     Published Date: Aug 08, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
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best practices, customer service, oracle, crm, rightnow
    
Oracle
White Paper Published By: ThreatTrack Security     Published Date: May 21, 2015
This white paper focuses on the security problems organizations of all sizes face in regard to email and other threat vectors, and it offers recommendations about to improving security.
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phishing, next-generation malware, security, email, it management
    
ThreatTrack Security
Webinar Published By: Salesforce     Published Date: Dec 29, 2015
Join specialists from Salesforce and PwC to learn how you can improve security and compliance in the cloud by leveraging the core trust services of Salesforce — and the additional controls from the new Salesforce Shield suite of products.
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salesforce, cloud, security, webinar, best practices
    
Salesforce
Webinar Published By: Salesforce     Published Date: Jan 15, 2016
Join specialists from Salesforce and PwC to learn how you can improve security and compliance in the cloud by leveraging the core trust services of Salesforce — and the additional controls from the new Salesforce Shield suite of products.
Tags : 
salesforce, cloud, security, webinar, best practices
    
Salesforce
White Paper Published By: Esker     Published Date: Dec 18, 2015
In this white paper, you'll learn important cost and risk factors to consider with AP tools installed inside ERP applications — especially if you have multiple ERP instances or a mix of different enterprise applications.
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esker, automation consolidating, erp, knowledge management, small business
    
Esker
White Paper Published By: Citrix Systems     Published Date: Jan 29, 2013
This paper provides IT executives with guidance to develop a complete BYOD strategy which gives people optimal freedom of choice while helping IT adapt to consumerization - at the same time addressing requirements for security, simplicity and more.
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ipad, android, tablet, mobility, byo
    
Citrix Systems
White Paper Published By: Safari Books Online     Published Date: Feb 12, 2009
This white paper explores how this 'always on' eLearning resource can facilitate technology professionals' ability to increase productivity, pursue professional certifications, and improve collaborations and communication.
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safari books online, digital libraries, elearning resources, professional certifications, e-reference evangelists
    
Safari Books Online
White Paper Published By: Epicor     Published Date: Oct 17, 2016
Why investing in better business intelligence tools is critical to your success
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data, success, metrics, business intelligence, success
    
Epicor
White Paper Published By: Ping Identity     Published Date: Jan 29, 2013
Corporate security compliance requirements are driving new demands/requirements for identity and access management (IAM). Learn how you can extend your enterprise beyond the perimeter with stronger security, less risk and higher efficiency.
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access management, age of cloud computing, cloud, ping, iam
    
Ping Identity
White Paper Published By: Canon Business Process Services     Published Date: Aug 27, 2013
Be confident that you are measurably improving operational efficiency and reducing costs for your business by initiating a best-practices document performance management system with proven methodologies and tools
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records management, records management compliance, records retention, records retention schedule, electronic documents
    
Canon Business Process Services
White Paper Published By: BitSight Technologies     Published Date: Jul 23, 2015
Recent BitSight research shows a solid correlation between a company’s botnet grade and their likelihood of experiencing a publicly disclosed breach. Download this report to learn how BitSight Security Ratings are a powerful metric for communicating cyber risk across the enterprise.
Tags : 
cyber risk, security, data, network, it operations
    
BitSight Technologies
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