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Published By: Intel     Published Date: Mar 19, 2019
Digital kiosks are fast becoming ubiquitous in quick-service restaurants, cinemas and retail stores as retailers grapple to embrace automated, digital solutions to keep up with rising labour costs, customer expectations and stiff competition. To maximise the value of self-ordering kiosks, retailers should not perceive digital kiosks as a means to an end but a critical touchpoint within the customer journey. Download the whitepaper to discover how the new generation of self-order kiosks— • Can resolve the challenges of acquiring, training and maintaining a workforce • Can enhance customer experiences throughout the entire shopping and purchasing process • Can facilitate better business decision making through access to valuable customer data
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Intel
Published By: Oracle     Published Date: Mar 18, 2019
Today’s customers, from across many generations and wealth levels, are hyperconnected. This digibook is a guide for financial services providers to building enduring customer relationships through technology.
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Oracle
Published By: Lenovo UK     Published Date: Mar 14, 2019
An increasingly tech-savvy workforce is changing the future of work and the workplace. The workplace is now where your people are, not where they go – whether that’s the public space of a coffee shop or private space at home. Working hours are no longer standard, dictated by the tasks to be done, not by the clock. Work tools are no longer based only on workplace technology. The same cool features used in consumer devices, such as touch, are now required for workplace devices. It’s this familiar, smart technology that keeps people, across the generations, happy, productive and engaged. This dynamic IT is the foundation for a smart workplace that will enable you to attract and keep top talent – and shape the future-ready enterprise, now.
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dynamic it, smarttechnology, dynamicworkplace, security-first, smartit, workplacesecurity, cybersecurity, iot, artificalintelligence, future-ready
    
Lenovo UK
Published By: ServiceNow     Published Date: Mar 13, 2019
IT asset data that is complete, current across its lifecycle, accurate, and useful is required for running IT as a business. This is only possible when all the disparate data sources are brought together for a unified understanding on a single, rationalized basis. See the changing role of ITAM policy, process, technology, function, and its impact to your business with this white paper.
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ServiceNow
Published By: Oracle     Published Date: Mar 07, 2019
If you’re like other HR professionals, you wonder what more you could do to drive business growth. In our latest research, we asked 5,000 decision-makers their views of the role of innovation in driving business growth. You’ll learn: • Why HR feels limited by innovation teams being too separated from their organisation’s core business • The six processes for idea generation and project delivery • Which leadership behaviours HR finds valuable in supporting innovation culture Our research uncovers the key innovation challenges they face, key execution issues, and the barriers to true innovation. See what HR leaders think
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Oracle
Published By: Group M_IBM Q119     Published Date: Mar 01, 2019
Security leaders across all industries face mounting challenges. Cyberattacks are continually growing in volume, complexity, and sophistication, and incident response (IR) teams are pushed to the limit of their time, skill, and resources. Additionally, the average Security Operation Center (SOC) uses more than 75 different security tools – making full visibility nearly impossible and integrating those tools challenging as well.
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Group M_IBM Q119
Published By: Oracle     Published Date: Mar 01, 2019
Join Oracle’s CX and Marketing Strategy Director, Wendy Hogan, and Senior Vice President Oracle Marketing, Shashi Seth, as they tell how AI, machine learning and data science can engage customers, automate tasks and build ROI. Reaching the right customers on the right channel at the right time, brings rewards for CMOs who embrace these innovations, including engaged customers and increased ROI. Be inspired by the new-generation AI, machine learning and data science and take your marketing to the next level. Watch the webinar.
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Oracle
Published By: ABB     Published Date: Feb 27, 2019
In recent years, Europe has seen a real boost in the building of renewable generation capacity. Germany is a notable example of a country with significant growth in renewables. As shown in Figure 1 below, since 2000, the average annual growth of installed capacity in Germany has been more than 15 percent, reaching 18-20 percent between 2009 and 2010. For the most part, favorable conditions for the development of renewables have been caused by support schemes, previously based on feed-in-tariffs and competitive auctions. Now the country has reached a point where renewables account for around 53 percent of installed capacity and around 36 percent share in total electricity demand, already exceeding the 2020 target of 35 percent. To find out more download this whitepaper today!
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ABB
Published By: ABB     Published Date: Feb 27, 2019
European energy markets are undergoing many changes in order to adapt themselves to dynamically-evolving market conditions. Renewable generation capacity continues to rise in the Western European market, bringing more intermittency to the power system. Meanwhile, conventional power plants, fuelled by coal, lignite or uranium, are being decommissioned more often among western countries, affecting the security of supply and reserve margin levels. These changes need to be introduced and maintained by system operators, and each country has a slightly different approach to the challenges. To find out more, download this whitepaper today!
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ABB
Published By: Interactions     Published Date: Feb 27, 2019
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Many reports say that millennials prefer digital channels—like web chat or texting—while older generations still prefer voice channels. Previous Interactions research has shown that this isn’t necessarily the case, and that the issue of channel choice is often far more complex—depending on factors such as the company consumers are trying to contact, and the complexity of the issue the consumer is trying to resolve.
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Interactions
Published By: TIBCO Software     Published Date: Feb 26, 2019
Digital Transformation of America's largest family controlled financial services institution with a history dating back to three generations. Learn how the role of data changed at the bank during a continued evolution of customer experience. First Citizens Bank has been using TIBCO's integration and advanced analytics technology to provide a seamless, consistent, customer self-service experience, to tackle fraud, or to provide more accurate and proactive financial services.
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financial services, digital transformation, banking, fraud
    
TIBCO Software
Published By: Gameffective     Published Date: Feb 26, 2019
We all know that employee engagement is important. Employees that are aligned with their goals, aware of their performance gaps, and motivated to improve, perform better. It’s stating the obvious. The big question is how to get there, and whether technology can help us do this at scale. This is where most digital motivation initiatives hit a wall. A new breed of next generation performance and feedback systems are attempting to do just that: creating and maintaining a continuous personalized conversation between employees and managers with regards to performance, development and goals. In online marketing, personalizing messages and promotional activities has been possible for some time. It is called “Marketing Automation”. Hubspot, one of the pioneers in this field, defines it thus: “software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks such as emails, social media, and other website actions. The technology of
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Gameffective
Published By: Red Hat     Published Date: Feb 25, 2019
How to strike the balance between your existing systems and emerging technologies. Many organizations are struggling with the pressure to adopt cloud-native architectures while maintaining existing conventional systems. A virtualized infrastructure can connect your new and old systems. This IDC paper helps you achieve the ideal balance by: Embracing the new without disrupting the current infrastructure. Preparing for next-generation computing requirements. Enabling agile application delivery to compete and win. Read the IDC whitepaper to learn more about balancing your investment in new and existing systems.
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Red Hat
Published By: Smarp     Published Date: Feb 22, 2019
As workplaces become more and more digital, diverse and scattered, internal communications are facing challenges at an accelerating speed. The emergence of digital services has brought us new ways to communicate and measure the success of our communications, and the importance of social media and internal platforms has altered the way we communicate with each other. In 2025, it is estimated 75 percent of the workforce will be comprised of millennials*. We are seeing a new, tech-savvy generation to take over the workplaces, and ensuring internal communications tackles the challenges of cross-generational workplaces. Effective communication correlates with high employee engagement, and companies who invest in communications are companies who understand the importance of an engaged workforce. Organizations with effective change and communication are 3.5 times more likely to significantly outperform their peers**. With significant changes occurring in workplaces and trough that, in intern
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internal communication, employee engagement, enterprise communication
    
Smarp
Published By: Gigamon     Published Date: Feb 20, 2019
Download “How to Strengthen Security While Optimizing Network Performance” to see how next-generation network packet brokers (NGNPBs) mitigate security tool sprawl, simplify IT management and improve network availability. NGNPBs help align network and security teams by creating a single view of network infrastructure and data management. See why you should shift your infrastructure strategy toward NGNPBs to boost efficiency and reduce complexity. Learn more by downloading this new research now.
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Gigamon
Published By: Gigamon     Published Date: Feb 20, 2019
Security and network performance tools are unable to or weren’t built to handle and analyze traffic at higher bandwidths. Read Enterprise Management Associates new research report, “Next Generation Network Packet Brokers: Defining the Future of Network Visibility Fabrics” to learn how to reduce unnecessary tool upgrades due to bandwidth increases -- resulting in decreased costs, improved tool utilization and optimized investments in existing networking and security tools. Learn more by downloading this report!
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Gigamon
Published By: Unit4     Published Date: Feb 19, 2019
When the need for non-profit organizations to maximize impact, efficiency, and accountability is greater than ever, a modern Enterprise Resource Planning solution (ERP) can deliver an array of tangible benefits. Learn how next generation ERP can help improve efficiency, add value to projects, and improve budget forecasting.
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Unit4
Published By: Unit4     Published Date: Feb 18, 2019
When the need for non-profit organizations to maximize impact, efficiency, and accountability is greater than ever, a modern Enterprise Resource Planning solution (ERP) can deliver an array of tangible benefits. Learn how next generation ERP can help improve efficiency, add value to projects, and improve budget forecasting.
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nonprofit, ngo, erp, productivity, grant management, reporting, digital assistants
    
Unit4
Published By: Unit4     Published Date: Feb 18, 2019
When the need for non-profit organizations to maximize impact, efficiency, and accountability is greater than ever, a modern Enterprise Resource Planning solution (ERP) can deliver an array of tangible benefits. Learn how next generation ERP can help improve efficiency, add value to projects, and improve budget forecasting.
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Unit4
Published By: CloudHealth by VMware     Published Date: Feb 13, 2019
While cost is often cited as the reason why people move to the cloud, it's not always that simple. Many organizations have noticed cloud bills 2-3x higher than expectations, when not managed properly. Have you achieved the savings you expected? Learn 10 ways you can reduce your spend in AWS, including: -Terminate Zombie Assets -Rightsize EC2 Instances & EBS Volumes -Upgrade instances to the latest generation -Delete Disassociated Elastic IP Addresses Check out this eBook to find out how you can better manage your costs through pro-tips from cloud experts.
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cloud management, amazon web services, multicloud management, amazon ec2
    
CloudHealth by VMware
Published By: The Economist Group     Published Date: Feb 13, 2019
This paper will highlight our five key findings to achieve more successful content marketing campaigns. Brands can use these insights pre-mid-and post-campaign to maximise marketing ROI.
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marketing, digital marketing, marketing roi, content marketing, social media marketing, lead generation, business technology, social media
    
The Economist Group
Published By: Genesys     Published Date: Feb 12, 2019
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations The benefits of utilising a platform built on microservices architecture How to take your business to the next level with a built to scale cloud contact centre platform
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Genesys
Published By: Marketo     Published Date: Feb 11, 2019
Lead generation has become an important strategy for modern marketers, as they strive to create demand and get their messages heard by increasingly sophisticated, multi-channel buyers. In today’s complex world, marketers should use lead generation to build brand awareness, nurture prospects and customers, qualify leads, and ultimately generate measurable revenue. In this comprehensive, 160 page guide, we cover topics ranging from content marketing and website SEO to telesales and content syndication — all through the lens of lead generation. Packed full of checklists, charts, and thought leadership from the leading experts in marketing today, TheDefinitive Guide to Lead Generation will teach you how to collect information from prospects across every channel, and deliver the highest quality leads to your sales team. ResizedImage389253 dog with laptop lead generation You’ll learn how to: Define a lead and understand his or her buying journey Build a robust lead generation strategy t
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Marketo
Published By: Sage EMEA     Published Date: Jan 29, 2019
Sage pays close attention to what your business demands For nearly 40 years, Sage has followed through on its founding commitment: Making sure we deliver what our customers need. That dedication has helped us become one of the world’s largest suppliers of enterprise management solutions, used by more than 3 million businesses of all types and sizes around the world. Sage helps drive today’s business builders with a new generation of solutions to manage everything from money to people wherever they’re needed, offering the freedom to work with mobility. Above all else, we’re driven to satisfy our customers and keep them coming back. That commitment has paid off. We beat SAP (19), Oracle (25) and Microsoft (34) with our Net Promoter Score (NPS)—a respected customer-satisfaction, customer-experience, and loyalty indicator widely used by Fortune 500 companies. The industry NPS average is 31.75, meaning we are 58% better than the average, and 88% above our closest competition. It shows t
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Sage EMEA
Published By: Oracle     Published Date: Jan 28, 2019
This report provides an overview of the Oracle Cloud at Customer portfolio (this includes Oracle Exadata Cloud at Customer, Oracle Big Data Cloud at Customer, Oracle SaaS at Customer and Oracle Cloud at Customer) and analyzes its capabilities to satisfy the need of enterprises for a next-generation computing platform. A next-generation computing platform allows enterprises to deploy workloads across the premises and the public cloud. For enterprises running their next-generation applications on a next-generation computing platform, Oracle Cloud at Customer does very well because of Oracle’s vision of the “chip-to-click” integrated technology stack (i.e., from the CPU silicon, across all OSI layers and all the way to the end-user mouse click). With Oracle using the same technology stack and machines both in its cloud and on premises, it has the highest degree of identicality across these offerings from all vendors that are part of Constellation Research’s Market Overview on next-genera
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Oracle
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