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Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.
Published By: Aberdeen Group     Published Date: Sep 11, 2012
Customers are the lifeblood of business, but their importance is sometimes forgotten when it comes time to collect payment. For most organizations, accounts receivable is one of the largest assets on the balance sheet. To maintain a competitive position in the market, companies are looking to improve asset-to-cash conversion performance. From the financial supply chain perspective, the goal of the order-to-cash cycle is simple: to translate successful sales into actual financial benefit for the organization.
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aberdeen, accounts receivable, customers, business, organization, conversion performance, business technology
    
Aberdeen Group
Published By: Acquia     Published Date: Sep 13, 2011
Learn how you can improve performance, scalability and availability, while reducing business risk and costs with the Drupal Open Source social publishing platform and Acquia Hosting services.
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acquia, technology, scalability, drupal, hosting services, open source social publishing platform
    
Acquia
Published By: ActivPlant     Published Date: Jun 22, 2008
For complex manufacturing environments, OEE (Overall Equipment Effectiveness) falls short when it comes to delivering improvements in productivity. That's because OEE tools were originally developed to measure the performance of stand-alone equipment or the total output of a particular line. Today's enterprises need more. This paper describes an evolution in thinking: focusing on product flow through the process.
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equipment, scm, manufacturing, productivity, output, line output, volume, product lifecycle management
    
ActivPlant
Published By: Adaptive Planning     Published Date: Oct 19, 2011
Despite a number of compelling reasons to move away from annual plans and budgets, many CFOs are reluctant to make the change. They fail to recognize that there are alternative (and less dysfunctional) ways of driving performance improvement and making managers accountable for performance. CFOs need to implement systems that provide managers at every level with the capability to make fast, well-informed decisions. They need to replace annual planning cycles with more regular business reviews that enable managers to see trends, patterns, and "breaks in the curve" long before the competition.
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adaptive, marketry, cfo, business, finance, decision making
    
Adaptive Planning
Published By: Adobe     Published Date: Nov 07, 2013
A key finding of this research is that most companies have a great opportunity to improve their business performance by taking a more integrated approach to managing their digital media mix.
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adobe, econsultancy, media optimisation report, effective optimisation, media mix, tactical objectives, complex media landscape, consumer buying patterns
    
Adobe
Published By: ADP     Published Date: Mar 02, 2018
68% of US employees are disengaged1 and 50% of employees will leave companies due to bad managers. You can’t afford mediocre leadership. If your business could deliver a 10% improvement in leadership behaviors from a total of 16 minutes of development work,3 imagine the potential for increased productivity, performance and retention you could achieve. CompassSM powered by ADP® is a next-generation diagnostic and learning solution that helps you to boost your people’s leadership and collaboration skills in order to grow your teams from good to excellent. It’s scientifically proven to increase your team’s skills over time. Give your organization a competitive edge as you develop your people into better leaders and collaborators.
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ADP
Published By: ADP     Published Date: Jun 01, 2018
The Marcus Buckingham Company, an ADP Company, commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying StandOut. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of StandOut on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using StandOut. StandOut is an integrated suite that pairs a technology platform with coaching to help organizations achieve their talent activation goals. Prior to using StandOut, the interviewed organizations did not have a structured program to improve and measure employee engagement and performance. Organizations used annual surveys and annual performance reviews, and some even encouraged weekly check-ins, but there was no guidance on how to complete these tasks, and the data t
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ADP
Published By: ADP     Published Date: Aug 28, 2017
Old talent management tools are complex and clunky. Learn how the future of talent tools is changing to improve engagement and performance.
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ADP
Published By: Akamai     Published Date: Jul 06, 2010
Founded in the Queensland outback in 1920, Qantas Airways is the world's longest continuously operating airline. Today it is widely regarded as the world's leading long-distance airline and one of the strongest brands in Australia, responsible for an estimated $1.7 billion in revenue for the fiscal year 2009/2010. The airline is committed to continually improving the experience on its website, qantas.com, whether enabling travelers to book all parts of a holiday or to self-manage their travel experiences. Since the site was first launched in 1996, it has evolved into the airline's primary customer contact channel.
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qantas, case study, site performance, clicks, travel, e-commerce, ecommerce, uptime
    
Akamai
Published By: Akamai     Published Date: Sep 12, 2012
Did you know that most companies underutilize services that can improve the performance of Web and mobile architectures, focusing mistakenly on more costly and complex solutions?
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akamai, mobile, web, ecommerce, online, digital, mobile solutions, online solutions
    
Akamai
Published By: Akamai Technologies     Published Date: May 05, 2017
Security and performance were once considered separate issues requiring very different solutions. But now that malicious hackers have discovered new and better ways to affect both aspects of a website, you need solutions that can plug security holes while enhancing frontend performance. How is that possible? In this report, we explore browser-based solutions that can beef up security and enhance end-user performance in one stroke. This report examines several techniques for dealing with third party content issues in the browser, including HSTS, iframe, and prefetch. It also dives into service workers and browser-based scripts that provide many security and performance options. Download it now and learn how you can jointly improve security and increase performance.
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cyber security, security, web linking, performance
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Aug 17, 2017
Digital experiences on mobile connections suffer from performance issues, and impatient users compound the challenges that slower, intermittent mobile connections raise. Firms need to build a new discrete delivery tier to improve users’ perception of mobile performance and drive conversion and engagement. By dynamically adjusting to context, this new delivery tier can adaptively send the right assets, optimize the sequence, and modulate streaming rich media. this report outlines the delivery tier technology options that application development and delivery (AD&D) professionals must embrace. this is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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mobile performance, technology, digital experience, media
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 13, 2018
In The Top Technologies to Cure Mobile Performance, Forrester’s Mark Grannan elaborates on this reality and explains how firms can tackle the device, bandwidth, and location challenges to appeal to a users perception of performance. In this paper, Mark explains: Why a Delivery Tier is Necessary Why Perception of Performance is the Key Metric of Mobile Success How User Context Steers Performance Optimization Whether to Build or Buy Delivery Capabilities Why the Delivery Tier Alone is Not Enough to Improve Performance.
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technology, mobile, forrester, performance, optimization, device, bandwidth
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
96% of users see app performance as important. A fast mobile app helps your app stand out from the rest to attain for the coveted title of “go-to” app. Download this guide to learn: The new benchmark: User expectation of an app’s response time The five key barriers to mobile app performance How to accelerate APIs and optimize image performance without expensive infrastructure or complex development work How advancements in CDN technology beyond basic caching can help improve performance
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mobile, app, performance, barriers
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
96% of users see app performance as important. A fast mobile app helps your app stand out from the rest to attain for the coveted title of “go-to” app. Download this guide to learn: The new benchmark: User expectation of an app’s response time The five key barriers to mobile app performance How to accelerate APIs and optimize image performance without expensive infrastructure or complex development work How advancements in CDN technology beyond basic caching can help improve performance
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mobile, app, performance, barriers
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
96% of users see app performance as important. A fast mobile app helps your app stand out from the rest to attain for the coveted title of “go-to” app. Download this guide to learn: The new benchmark: User expectation of an app’s response time The five key barriers to mobile app performance How to accelerate APIs and optimize image performance without expensive infrastructure or complex development work How advancements in CDN technology beyond basic caching can help improve performance
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mobile, app, performance, barriers
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
96% of users see app performance as important. A fast mobile app helps your app stand out from the rest to attain for the coveted title of “go-to” app. Download this guide to learn: The new benchmark: User expectation of an app’s response time The five key barriers to mobile app performance How to accelerate APIs and optimize image performance without expensive infrastructure or complex development work How advancements in CDN technology beyond basic caching can help improve performance
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mobile, app, performance, barriers
    
Akamai Technologies
Published By: AlienVault     Published Date: Oct 21, 2014
The Public Services Network (PSN) is a programme intended to improve communication services across the UK government by reducing the cost and complexity of digital communication across the public sector. The PSN will create one logical network, based on industry standards, thus improving performance and security. The PSN is a replacement to the GSi (Government Secured Intranet), and all Public Sector agencies must migrate to the PSN by 31 October 2014. AlienVault’s Unified Security Management (USM) platform can provide you with the single solution you need to address many of the network- and security-related questions required to complete your PSN IA documentation.
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communication, government, reducing cost, digital, network, public sector, logical, industry
    
AlienVault
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Enterprise customers can take advantage of the many benefits provided by Amazon Web Services (AWS) to achieve business agility, cost savings, and high availability by running their SAP environments on the AWS Cloud. Many Enterprise customers run SAP production workloads on AWS today; including those that run on NON-SAP DBs (Oracle, MS SQL, DB2) or on SAP DBs (SAP HANA, SAP ASE). To support the demand of high memory instances, AWS have disclosed their SAP HANA instance roadmap (8TB and 16TB in 2018) and just made 4TB x1e instances available. A few examples of how AWS helped SAP customers cut costs, improve performance and agility include BP reducing 1/3 of their SAP infrastructure cost, Zappos successfully migrating to SAP HANA on AWS in less than 48 hours and enabling a major Healthcare and Life Science company to run BW on HANA with 30% better performance vs. on premise. This guide is intended for SAP customers and partners who want to learn about the benefits and options for running SAP solutions on AWS, or who want to know how to implement and operate their SAP environment effectively on AWS.
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storage, networking, management, aws, sap, infrastructure, lower tco, capex
    
Amazon Web Services
Published By: Amazon Web Services and Intel     Published Date: Oct 07, 2015
Research teams can spend nearly a decade looking for new biological targets. Then years more creating and testing new molecules that offer improved ways to fight the world’s viruses, bacteria and diseases. These processes are usually long and and require an immense amount of computing power. However, it doesn’t need to be this difficult. Download this case study to see how high performance cloud computing can accelerate pharmaceutical breakthroughs while still retaining a simplistic structure that is cost-effective to scale computer resources.
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high performance cloud computing, cost-effective structure, computer resources, computing power, enterprise applications
    
Amazon Web Services and Intel
Published By: Amazon Web Services EMEA     Published Date: Apr 16, 2019
By placing the future of transportation in the cloud, governments can improve the performance of technology infrastructure and focus on delivering innovative services to citizens, without increasing costs. You can start that journey today. In this eBook, you will learn about: • Life-saving digital initiatives on US streets • Valuable data insights across UK airports • Scalable ticketing services for Turkey’s Istanbul Deniz Otobüsleri ferry passengers • Cost savings for Singapore’s Land Transport Agency • Scalable, secure innovation at speed
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cloud computing, public sector, aws, healthcare, amazon web services
    
Amazon Web Services EMEA
Published By: Anaplan     Published Date: Mar 05, 2015
FP&A is a crucial component of the CFO’s job, but it is often frustratingly ineffective. As a result, many organisations use the data produced by finance only for compliance; their strategic decision making remains uninfluenced by it. However, the emergence of sophisticated software solutions has created new opportunities for CFOs to turn FP&A into the strategic exercise it ought to be.
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consolidation, planning, survey, performance, sales, audience, finance, strategic exercise
    
Anaplan
Published By: Anaplan     Published Date: Mar 29, 2018
Finance has a mandate to become a strategic business partner. Integrated business planning offers organizations the ability to align operations and sales strategy with the company’s continuous financial performance. An increasing number of organizations have shown that even small steps toward integrated business planning have helped them deliver immediate benefits to the business, including light-touch forecasts, rapid “what-if” analyses, and more accurate budgets. Improved collaboration between departments, driving more awareness and shared understanding of potential issues, allows the business to take the prompt and incisive actions needed to keep performance on track. The question to consider is not “When are we going to do this?” but “Why don’t we start now?” because time is ticking away.
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finance, business, planning, integration, strategy, company
    
Anaplan
Published By: Anaplan     Published Date: Sep 07, 2018
Innovate the supply chain, improve the business For many companies, supply chain performance affects 100 percent of company revenue but only part of the income statement. Supply chain problems have significant impact across the rest of the business, as do supply chain successes. If you could improve the health and visibility of your supply chain and your business, wouldn’t you? Together with Supply Chain Management Review (SCMR), Anaplan surveyed dozens of supply chain leaders about the effectiveness of their supply chain management strategies. Survey data capturing trends in supply chain challenges and opportunities Practical tips on improving supply chain performance Insight on the important connection between supply chain and business performance
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Anaplan
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