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Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Traditional advice for developing IT strategies in insurance is to use business objectives and business strategy to drive the IT plan. In this white paper, learn about extending contact center capabilities across the insurance enterprise.
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contact center capabilities, insurance enterprise, next generation technology, integration, it plan, it strategy, enterprise applications, business technology, crm & customer care
    
Interactive Intelligence
Published By: Intralinks     Published Date: Jan 16, 2015
As the tide of data continues to rise, the burden of protecting sensitive data and preventing security breaches can be crushing. This Forrester TechRadar ™: Data Security report provides a framework for developing a long-term approach to keeping your organization’s information secure. This TechRadar evaluates 20 of the key traditional and emerging data security technologies that can be used to support the key recommendations and best practices of Forrester’s Data Security and Control framework. Key Contents: - Why the Future of Data Security Matters - Why Do These 20 Technologies Appear in the TechRadar?- Most Tech is Still in the Early Stages
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data security, sensitive data, secure information, control framework, security
    
Intralinks
Published By: JBoss Developer     Published Date: Feb 05, 2016
Perhaps the biggest transformation in enterprise IT since the public cloud emerged is the move toward “mobile-first” application development. As mobility continues to become the new enterprise standard, developers are looking for frameworks that provide the tools they need to create innovative mobile applications without sacrificing their existing investments. While there are proven, enterprise-ready frameworks and platforms for developing and deploying traditional desktop applications, the mobile application development landscape is still evolving. Mobile Backend as a Service (MBaaS) attempts to fill the gap between traditional application platforms and mobile applications. It is the new middleware, exposing APIs and functions that enable developers to rapidly build new mobile apps and mobile-enable legacy enterprise applications.
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jboss, red hat, gigaom, enterprise, mbaas platforms, cloud, mobile applications, it management, enterprise applications, business technology
    
JBoss Developer
Published By: Jive     Published Date: Feb 12, 2015
Setting up and maintaining and external collaboration initiative can be big investment of time, knowledge and money. Despite this, collaboration with customers is worth the effort, leading to a variety of benefits, including lower cost of customer service, better marketing insights and analysis, development of more innovative and high-need products, and developing long-term relationships with customers. In this whitepaper, learn 7 ways successful organizations have turned interactions in customer communities into cost savings, revenue and profit.
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customer service, collaboration, roi, innovation, revenue, profit, savings, money, investment, social media, crm & customer care
    
Jive
Published By: Jobvite     Published Date: Jan 28, 2013
Social recruiting is a word we often hear, but what does it actually mean? And more importantly, what is it and how can you use it to find quality candidates? Download this workbook and focus on the values of your company's social recruiting strategy.
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social recruiting strategy, recruiting, jobvite, recruiting solutions, employee referrals, human resources
    
Jobvite
Published By: Jobvite     Published Date: Sep 24, 2013
Learn how social recruiting will help benefit your recruiting and hiring strategy with this comprehensive workbook from Jobvite.
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social recruiting, recruiting, jobvite, employee recruiting, employees, new employees, talent pool
    
Jobvite
Published By: Juniper Networks     Published Date: Aug 10, 2017
OpenLab provides an environment and set of resources where customers representing telecommunications, education, government, financial services, and virtually every other vertical market can explore new technologies, all in the spirit of network transformation. By examining SDN/network automation solutions such Network Functions Virtualization (NFV), software-defined WAN (SD-WAN), and others, OpenLab offers a platform for developing and delivering new network-integrated functionality that serves the greater need.
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technology efficiency, cloud storage services, mobile devices, applications, online collaboration tools, client services, data encryption, remote access, workflow integration
    
Juniper Networks
Published By: K2     Published Date: Oct 08, 2015
This report replaces “Building The Case For Your BPM Initiative” in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
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K2
Published By: K2     Published Date: Jan 07, 2016
The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw impressive double-digit growth as a result of enterprises slashing costs and boosting worker productivity. Now, executive agendas have shifted to focus on growing revenue, expanding the customer base, and delivering new digital products and services. Enterprise and process architects are reshaping their business cases for BPM around these new drivers. This is not an easy task. However, process excellence will play a critical role for forward-thinking enterprise architects that invest the time to link BPM to new front-office drivers to help the organization drive digital transformation. This report replaces “Building The Case For Your BPM Initiative” in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
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bpm, business process management, process excellence, best practices, networking, security, software development, it management, wireless
    
K2
Published By: KACE     Published Date: Nov 14, 2006
The classic definition of information security states that the goal is to protect information from possible breaches in confidentiality, integrity, or availability. This paper provides some context, then five simple solutions to help mid-sized organizations keep their end point security under control.
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enterprise security, perimeter, security appliance, information management, data protection, data integrity, smb, smbs, endpoint security, end point security, security hardware, kace, security
    
KACE
Published By: Kaon     Published Date: Feb 01, 2012
As complex product companies look to build sales opps they're using mobile platforms (iPads and Smartphones) to demo products anywhere, anytime. But the question is, who's developing the dynamic content that's exciting prospects and accelerating sales?As complex product companies look to build sales opps they're using mobile platforms (iPads and Smartphones) to demo products anywhere, anytime. But the question is, who's developing the dynamic content that's exciting prospects and accelerating sales?
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cmo, ipad, 3d products, virtual products, interactive products, mobility, sales, marketing, demonstrations, meeting, tablets, smartphone, products, interactive, trade shows, remote meeting, laptop, touch-screen, iphone, events
    
Kaon
Published By: Klocwork     Published Date: May 11, 2011
This technical white paper looks at the issues of developing for multicore and multiprocessor environments in detail, explains how static analysis can be used to address them, and walks through two examples of these issues in prominent open source projects.
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klocwork, software development cycle, multiprocessor, open source, processor architecture
    
Klocwork
Published By: Knightsbridge     Published Date: Sep 09, 2014
There are three accepted ways to address team challenges. Identifying a common team goal, developing open communication, and clarifying roles and responsibilities are the most effective ways of addressing work team challenges.
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knightsbridge, teams, team effectiveness, virtual teams, business teams, work teams, human resources
    
Knightsbridge
Published By: KPMG     Published Date: Jul 24, 2018
In a fast-changing marketplace, customers expect a seamless experience across every channel. To compete successfully and win their custom, you need to become a customer-centric, connected enterprise. Read this guide to find out: • why it pays to be a connected enterprise • eight connected capabilities your business needs to develop • five key steps to developing your strategy • ‘what good looks like’ – for your customers and your organisation. Get the guide
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
In a world where digital is mainstream, the IT function lives or dies on the way it delivers technology services, responds to issues and manages expectations. Are you ready for the future? Download this report to discover: • what role IT has to play in developing a future-ready, connected enterprise • why fundamental changes to the IT operating model are necessary • six key areas where IT must deliver to avoid getting left behind.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
Traditional strategies for driving sales are no longer enough. Brands that only connect with customers on a transactional basis are losing out to more innovative brands that create a richer experience for customers. Read this story to find out: • how we developed a digital strategy to restore growth to an iconic sporting brand • how data can drive a dynamic connection with customers and create new opportunities for growth • key principles for developing your own digital strategy.
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KPMG
Published By: Landis + Gyr     Published Date: May 30, 2017
Learn how five asset management strategies have evolved to unlock real-time data. Today, many utilities are developing transformative, data-driven asset management strategies that build on their advanced metering infrastructure (AMI) investments. The results? Improved reliability, customer satisfaction, efficiency, and long-term planning. In this white paper, we examine the relationship between asset management and technology: • How technology advances have driven the evolution of asset management • 5 asset management strategies built on real-time data • How you can prepare for a distribution-centric world
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asset management, analytics, data, ami, landis
    
Landis + Gyr
Published By: LogMeIn     Published Date: Feb 27, 2018
When Facebook released their bot feature, M, the virtual assistant living inside their Messenger platform, it was billed as the next generation of how people connect and interact with the internet. Since then, over 18,000 companies have created their own branded chatbots with the help of Facebook’s platform. Never ones to miss out on a trend, Microsoft, Google and Apple have all been hard at work developing their own integrated chatbot features. Brands of all shapes and sizes, from American Express to 1800-Flowers to Domino’s Pizza, all have their own chatbots, proving the versatility of the concept. As Microsoft CEO Satya Nadella said at the 2016 Build conference, “As an industry, we are on the cusp of a new frontier that pairs the power of natural human language with advanced machine intelligence.”
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LogMeIn
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention, customer service management, remote access tools, collaboration, software development, business technology
    
LogMeIn Rescue
Published By: Lumension     Published Date: Jan 18, 2013
Learn the recommended steps to cure your patch management headache as we dive into a technical discussion of what the critical items to address.
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patch, best practices, networking, risk mitigation, network security, security
    
Lumension
Published By: Lumension     Published Date: Jan 18, 2013
Watch this webcast to learn the recommended steps to check unknown executables on your endpoints as we dive into a technical discussion of what the critical items to address
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whitelisting, endpoint security, av signatures, patch management
    
Lumension
Published By: Lumesse     Published Date: May 15, 2015
This paper explores how critical it is to have an agile talent management strategy in place. Being mobile and social are key to attracting, developing and retaining the cream of Gen Z.
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gen z, employees, retain talent, talent management, strategy, generation z, workplace, hr trends, hr technology, recruitment, social media hr, social media
    
Lumesse
Published By: Lumesse     Published Date: May 15, 2015
This paper explores how critical it is to have an agile talent management strategy in place. Being mobile and social are key to attracting, developing and retaining the cream of Gen Z.
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gen z, employees, retain talent, talent management, strategy, generation z, workplace, hr trends, hr technology, recruitment, social media hr, human resources management, social media
    
Lumesse
Published By: MemSQL     Published Date: Nov 15, 2017
Data Warehousing in the Age of Artificial Intelligence This Ebook will guide you through building and deploying scalable, production-ready artificial-intelligence applications. Inside, you will find several artificial intelligence use cases, code samples to help you get started, and an outline of high throughput data processing architectures necessary for developing AI applications.
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data warehousing, artificial intelligence, data piplelines
    
MemSQL
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