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Published By: IBM     Published Date: Aug 21, 2008
IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and business within organizations in order to achieve necessary levels of resilience, control, availability and quality of service.
Tags : 
ibm, ibm mi, ibm grm, service management, it management, itil, itsm
    
IBM
Published By: HP     Published Date: May 10, 2011
This Illuminata Spotlight discusses HP BladeSystem Matrix, a ready-to-run IT infrastructure, and its use as an out-of-the-box platform for private clouds suited to enterprise IT.
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illuminata spotlight, jonathan eunice, hp bladesystem matrix, cloud computing, iaas, infrastructure as a service, private cloud, itsm, it service management
    
HP
Published By: GFI     Published Date: Jun 14, 2007
This white paper shows where GFI EventsManager fits in this picture and how it is an invaluable asset in the corporate toolbox.
Tags : 
event management, performance management, employee performance, roi, return on investment, information management, records management, network management, compliance, records, gfi
    
GFI
Published By: GFI     Published Date: Jun 14, 2007
This white paper shows where GFI EventsManager fits in this picture and how it is an invaluable asset in the corporate toolbox.
Tags : 
hacker detection, hackers, ips, ids, intrusion detection, intrusion prevention, internet security, events manager, events management, security monitoring, gfi
    
GFI
Published By: GFI     Published Date: Jun 14, 2007
This technical white paper gives an overview of how GFI EventsManager works and discusses installation and deployment issues whilst enabling you to calculate the number of GFI EventsManager instances required on your network.
Tags : 
event manager, events manager, events management, log management, security event, event log, gfi
    
GFI
Published By: OwlPoint, LLC     Published Date: Feb 11, 2009
IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
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owlpoint, itsm, green it, it service management, service management framework, it management
    
OwlPoint, LLC
Published By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
Tags : 
itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade, service management systems
    
Axios Systems
Published By: MKAdvantage     Published Date: Feb 03, 2011
This paper describes some best practices around how to gather requirements for an upcoming ITSM project
Tags : 
itsm assessment, itsm requirements, itsm planning, monitoring and management
    
MKAdvantage
Published By: NavAscend     Published Date: Mar 02, 2011
Introducing Sequoia ITSM: A better way to manage a technology organization end-to-end, control of work load and work flow at your finger tips, with creditable business intelligence, in real time.
Tags : 
itsm, itil, bpm, bpm, lombardi, sequoia, navascend, ibm, vmc, catalog, dashboard, scorecard, services, slm, incident, problem, change, task, request, self help
    
NavAscend
Published By: CA Technologies     Published Date: Jul 06, 2011
Written by Malcolm Fry, this whitepaper is based on the service life cycle approach to service management and it provides a great foundation to organisations who want to reduce risk and gain maximum benefit from cloud computing.
Tags : 
ca. service management, it service management, cloud-computing, cloud, servicedesk, itsm, private-cloud, cloud computing, white paper, whitepaper, whitepapers, white papers, public cloud, technology white paper, analyst report.
    
CA Technologies
Published By: Dell     Published Date: Jul 30, 2012
Backing up Microsoft Hyper-V virtualized servers involves different steps than the familiar VMware servers. So how exactly is Hyper-V backup different? Check out this FAQ Guide to learn the challenges of backing up Hyper-V virtualized servers.
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hyper-v, microsoft, vmware, server, vss, backing up, virtualized, data, dpm, cdp, tsm, third-party, business technology, data center
    
Dell
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : 
it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow, it help desk, cloud-based solutions, saas solutions, it service desk, asset management, it service portfolio, it service catalog, itil software, it solutions, it software, it technology, it management
    
Samanage
Published By: Dell EMC     Published Date: Nov 04, 2016
With the 'EMC Mission Control' center in Portsmouth, UK and a second at the America’s Cup venue in Bermuda, plus a mobile center travelling worldwide to the preliminary events, Land Rover BAR will have all its data continuously replicated. The team in Portsmouth can analyze race and testing data immediately, as well as identify and make improvements right up to and through the finals in June 2017. This allows the design team and the crew to adapt much faster. With the introduction of the VCE VxRail Appliance powered by Intel® Xeon® processors, Land Rover BAR will be able to flexibly and rapidly scale, irrespective of location, ensuring a seamless experience for the team. To learn more about the impact of the Dell EMC VCE VxRail Appliance, read this brief infographic.
Tags : 
it infrastructure, hyper-convergence, architecture, sql, microsoft exchange
    
Dell EMC
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