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Published By: IBM     Published Date: Feb 28, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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mobilization, customer experience, customer engagement, customer interaction, ibv, ibm
    
IBM
Published By: IBM     Published Date: Apr 21, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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customer experience, branding, customer interaction, technological influence, customer engagement
    
IBM
Published By: IBM     Published Date: Jul 14, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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IBM
Published By: IBM     Published Date: Jul 14, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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digital interaction, experience design, interactive experience, cross functional collaboration, customer experience, integrated data
    
IBM
Published By: IBM     Published Date: Aug 30, 2017
We wrote this book to serve as a relatively simple introduction to what can be a very complex topic. Use it as a reference, not as a manual. If you’re interested in certain topics but not in others, feel free to read only certain chapters. Also feel free to skip around. You don’t have to read the chapters in order
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application release, deployment, ibm, delivery
    
IBM
Published By: IBM     Published Date: Nov 14, 2017
Data is the hottest topic in business today. In discussions that range from understanding performance to predicting future outcomes, data is at the core. However, data has a bad reputation. Because businesses have been collecting data for decades, the amount that we must analyze can seem insurmountable. Simply saying “data” is enough to conjure images of someone poring over a thick stack of spreadsheets, manually going through row after row to identify performance, trends and figure out what to do with them. This intimidating view is all too common.
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data, ibm, data insight, data analytics
    
IBM
Published By: HotSchedules     Published Date: Jan 17, 2019
Food safety should always be top-of-mind. Even one foodborne illness could put your restaurant out of business. The safety and well-being of your customers are at stake when your team isn’t following proper food safety protocol. This is where employee training becomes essential: your business needs a culture that values food safety. Typically though, food safety training hardly comes off as an exciting topic. But with today’s technology training can be engaging, entertaining, and memorable. This ebook will show you how to breathe new life into your food safety training with four lessons on making training more impactful.
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HotSchedules
Published By: IBM     Published Date: Jul 09, 2018
As the information age matures, data has become the most powerful resource enterprises have at their disposal. Businesses have embraced digital transformation, often staking their reputations on insights extracted from collected data. While decision-makers hone in on hot topics like AI and the potential of data to drive businesses into the future, many underestimate the pitfalls of poor data governance. If business decision-makers can’t trust the data within their organization, how can stakeholders and customers know they are in good hands? Information that is not correctly distributed, or abandoned within an IT silo, can prove harmful to the integrity of business decisions. In search of instant analytical insights, businesses often prioritize data access and analysis over governance and quality. However, without ensuring the data is trustworthy, complete and consistent, leaders cannot be confident their decisions are rooted in facts and reality
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IBM
Published By: Visier     Published Date: Jan 25, 2019
Global competition for talent, outsourcing labor, compliance legislation, remote workers, aging populations—these are just a few of the daunting challenges faced by HR organizations today. Yet the most commonly monitored workforce metrics do very little to deliver true insight into these topics. Leaders need to graduate from metrics to people analytics in order to uncover the important connections and patterns in their data that lead to better workforce decisions.
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Visier
Published By: Visier     Published Date: Jan 25, 2019
Visier People is the leading people analytics and workforce planning solution – a cloud-based people strategy platform that provides answers to hundreds of pre-built, best practice questions, across a range of HR and business topics. Offering unmatched people insights, Visier People also enables continuous, collaborative, data-driven workforce planning.
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Visier
Published By: MindTouch     Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce. Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences? The answer is knowledge management. Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They won’t be able to accurately match user intent with the right information. And that’s no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
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MindTouch
Published By: Palo Alto Networks     Published Date: Jun 09, 2014
Cybersecurity has become a leading topic both within and beyond the corporate boardroom. This attention is well-founded and marks a transition from information security being a concern primarily for businesses and governments to it being broadly acknowledged as an issue that impacts and requires the attention of everyone, from individual consumers to entire countries.
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palo alto, security, network security, threats, malware, zero trust, breach, security breaches, network protection, cybersecurity, it management
    
Palo Alto Networks
Published By: SAS     Published Date: May 24, 2018
Information on artificial intelligence (AI) is flooding the market, media and social channels. Without doubt, it’s certainly a topic worth the attention. But, it can be difficult to sift through market hype and grandiose promises to understand exactly how AI can be applied in practical and reliable solutions. Like most technological advances, incorporating new technology into business processes requires significant leadership and effective direction that all stakeholders can easily understand. Great leaders become great by balancing strategy with tactics, future vision with current reality and strengths with weaknesses – all with the goal of accomplishing a clearly defined objective. Great leaders also understand that people are the most valuable resources within their organization. To drive and inspire their success, you must optimize strengths while recognizing inherent weaknesses. Many of our daily human experiences and interactions involve machines or devices of some sort. Technolo
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SAS
Published By: Realtime Publishers     Published Date: Sep 27, 2011
Learn how to create content that will engage and nurture your IT prospects towards a buying decision.
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lead nurturing, it lead nurturing, content marketing, technology marketing, lead generation, it content marketing
    
Realtime Publishers
Published By: Workday     Published Date: Sep 14, 2018
This e-book features 10 must-read articles on the rapidly evolving world of supply chain published by Becker’s Hospital Review. Articles cover a range of topics, from new entrants pushing into healthcare to how new business collaboratives are shaking up conventional distribution models.
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Workday
Published By: OpTier     Published Date: Mar 11, 2013
In the Information Technology (IT) industry, 2012 has been the year of Big Data. From a standing start toward the end of the last decade, Big Data has become one of the most talked about topics.
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optier, big data, enterprise data warehouse, edw, nosql, business technology
    
OpTier
Published By: Marketo     Published Date: Dec 14, 2015
In this comprehensive, 150+ page guide, we cover topics from creating a cross-channel mobile marketing strategy, to marketing via SMS and MMS, to creating a mobile app.
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marketo, mobile marketing, guide, strategy, mobile app, emerging marketing, business technology, internet marketing, crm & customer care, marketing research, sales
    
Marketo
Published By: Adobe     Published Date: Nov 02, 2018
Every day, demanding customers, unforeseen competition, and disruptive new technologies hammer home that we have entered the age of the customer, where established business operations no longer work. Yet, most marketing functions still rely on decades-old methods that undermine their ability to create post-digital brand experiences and help their firms become customer-focused. Smart CMOs recognize that it is time to pivot their marketing function around the customer, rather than transactions, sales, their brand, or day-to-day operations. In March 2018, Adobe commissioned Forrester Consulting to evaluate the link between email innovation and customer obsession. To explore this topic, Forrester conducted an online survey with 256 US consumers who use personal email and 260 marketing technology and strategy decision makers at US companies with 500 or more employees. We found that email marketing can provide a way to launch customer-obsessed marketing at organizations. In fact, companies t
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Adobe
Published By: Epicor     Published Date: Apr 04, 2017
Emerging technologies and trends are disrupting the status quo for manufacturers around the globe. The Epicor “Factory of the Future” eBook explores the megatrends and disruptive technology that is shaping the future of manufacturing—and, more importantly, the eBook offers recommendations to help you grow your business amidst all this change. View the eBook to explore these topics and more: • Demographic shifts in manufacturing • Globalization • Resource scarcity • Knowledge and gender gaps • How to future-proof your manufacturing business
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erp software, enterprise resource planning software, fabrication, manufacturing
    
Epicor
Published By: Mitel     Published Date: Jun 27, 2016
Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event: Why today’s technology fails to deliver the experience you want for your customers What you should expect and receive from your cloud communication provider now and in the future The impact of the mobile consumer on small and medium business customer engagement strategies How consumer expectations have changed the workforce
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cloud, telephony, mobile consumer, customization, smbs, seamless experience, enterprise applications
    
Mitel
Published By: XpertHR     Published Date: Oct 23, 2017
This guide explores dos and don’ts for every employer when it comes to drafting and implementing employee handbooks in the workplace. It explores the following topics: }}Considering Whether to Have an Employee Handbook }}Assembling an Employee Handbook }}Determining What Topics to Include in an Employee Handbook }}Drafting the Provisions of an Employee Handbook }}Finalizing and Distributing an Employee Handbook }}Creating an Employee Handbook as a Multistate Employer }}Updating an Employee Handbook
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XpertHR
Published By: XpertHR     Published Date: Nov 13, 2018
One of the most common workplace documents is an employee handbook. If you choose to have one, it is critical to follow through in implementing and enforcing it. The National Labor Relations Board (NLRB) has increasingly taken more of an activist role in the scrutiny of employee handbook. It’s important that employers take note of the NLRB’s position on certain work rules that may affect an employee’s right to engage in protected activity, as well as an employer’s role in managing its workforce. When updating your handbook it's important to keep in mind that what is not included is almost as important as what is included. Use this whitepaper to refresh yourself on seven essential dos and don'ts of employee handbooks such as: • Topics to include in your handbook • Common risks to avoid • Provisions to consider • Best practice around updating and amending policies Plus, get tips on how to approach your handbook as a multistate employer. {Download now}
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handbooks, employee handbooks, compliance, policies, work rules
    
XpertHR
Published By: Alteryx, Inc.     Published Date: Sep 06, 2017
Predictive analytics is on the verge of widespread adoption as enterprises become more interested in deploying predictive capabilities. In fact, a recent 2017 TDWI education survey, ranked predictive analytics the top analytics-related topic respondents wanted to learn about. The TDWI Navigator Report- Predictive Analytics provides a comprehensive overview of the state of the predictive analytics market. Download this report to better understand: Opportunities and obstacles of implementing predictive analytics Market forces and trends driving the adoption of predictive analytics Features and market landscapes that define predictive analytics Download this report today to get a better sense on how your organization can take advantage of predictive analytics to drive change in your business.
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Alteryx, Inc.
Published By: Zugata     Published Date: Feb 02, 2018
Performance Management: The Practice Everyone Loves to Hate Let’s start with some real talk: Performance management is a topic that strikes fear into the hearts of most people in the HR field (not to mention managers and employees!). Most companies care about it, but few have figured out how to do it well. Research from CEB found that managers spend up to 200 hours per year on performance documentation, and a company of 10,000 spends an estimated $35 million a year to conduct reviews. Despite this huge investment of time and money, there is minimal return. Reviews don’t drive engagement or performance—and 95% of managers are dissatisfied with the way their companies conduct performance reviews.
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performance management, performance reviews, employee engagement
    
Zugata
Published By: HireVue     Published Date: May 18, 2018
Recruiting and selecting talented people has become a top HR priority. To support this priority, many organizations are leveraging assessment tools and processes to find, hire, and select the best candidates. To better understand both the use and value of modern assessments, HR.com and its partner, HireVue, launched The State of Assessments survey. The investigation covered the following topics: • The biggest challenges to hiring the best talent • Primary benefits and uses of assessments • Features that HR professionals want most from assessment tools • Most commonly used components of assessments • Time-to-completion and completion rates associated with assessments • The role of video interviewing in the assessment process • Future investments in pre-hiring assessments • And, finally, the ways that high-performing organizations tend to differ from other organizations in terms of how they use these tools
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HireVue
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