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Published By: Jonas Construction Software     Published Date: Oct 25, 2011
Jonas Construction Software has been present in construction and service management since 1990 and is the choice of more than 1,000 contractors in various construction trades. Since 2007, Jonas has won six prestigious award for its paperless service management applications. In 2010 the company won a "Top Product" award for their service management program. The software manages the business activities of firms in a variety of construction trades but handles the mechanical/HVAC, electrical and plumbing trades especially well. The software also contains extensive functionality to handle the general contracting trade.
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jonas softrware, construction, technology, software
    
Jonas Construction Software
Published By: IBM US Smarter Buildings     Published Date: Dec 20, 2011
This demonstration shows how IBM Integrated Service Management Solutions provide the tools that help turn data into intelligence and provide smarter transportation and smarter energy for cities and buildings.
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ibm, smart buildings, integrated service, solutions, tools, technology, software
    
IBM US Smarter Buildings
    
BMC
    
BMC
Published By: LogMeIn     Published Date: Jul 18, 2014
An Aberdeen Group report on the rising financial impact of customer service.
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liven chat, bold chat, customer service, customer support, crm software, crm solutions, financial impact of customer service
    
LogMeIn
Published By: IBM     Published Date: Mar 22, 2013
This paper shows how the IBM Maximo software solution is the leading asset and service management software in the marketplace, through its highly flexible business components and technology architecture
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ibm, ibm maximo, maximo, service management, it management, agile it, client devices, soa, tivoli software, business technology
    
IBM
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support, business technology
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels, business technology
    
LogMeIn Rescue
Published By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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logmein, customer service, service desk, customer support, software, devices, self service, self help, social media, asset management, remote support, itsm software, business technology
    
join.me
Published By: Tharpe Robbins     Published Date: Jun 23, 2014
Do you recall the commercial a cellular provider once ran a that displayed cellular-connection “bars” above people’s heads to indicate the signal strength of the connection? Maybe that’s the way we can all look at employee engagement. Employee engagement is measurable, and we call that engagement signal strength (ESS). It’s not a static score, but a dynamic measurement that may change every day depending on what happens at work with a co-worker or supervisor, or at even home. This white paper from TharpeRobbins explains how you can understand your ESS and increase it with smart solutions.
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employee engagement, rewards, awards, recognition, performance recognition, length of service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins
Published By: Tharpe Robbins     Published Date: Jun 23, 2014
Looking for cost-effective benefit alternatives that increase productivity and reduce absenteeism? It’s time to look at workplace wellness programs. These programs are no longer a trend — they are here to stay. Providing employees with incentives to get healthy and stay healthy can have a positive impact on engagement and the bottom line. This white paper from TharpeRobbins shows you the advantages of an employee wellness program and how you can get started with one in your organization.
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employee engagement, rewards, awards, recognition, performance recognition, length of service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins
Published By: Tharpe Robbins     Published Date: Mar 05, 2015
Many companies are adding integrated recognition and reward strategies specifically to engage employees, enhance the employee experience, and drive shared responsibility for reaching corporate goals throughout the organization. This white paper from TharpeRobbins shows you how performance-driven rewards help our clients move beyond traditional service and safety reward programs to new levels of employee recognition.
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employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins
Published By: Tharpe Robbins     Published Date: Mar 05, 2015
Employee recognition is constantly evolving. As people’s tastes change, new generations enter the workforce and recognition’s effectiveness in driving employee engagement continues to get results. This e-book from TharpeRobbins explains the top five employee recognition trends to watch for in 2015.
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employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins
Published By: CenturyLink     Published Date: Jan 02, 2015
With core competencies like security, facility management, and carrier access, CenturyLink provides comprehensive global colocation services that extend your IT infrastructure into a more efficient virtual environment. You manage your own hardware, software, and applications to maintain complete control while gaining the cost and growth benefits of colocation.
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data center build, facility management, carrier access, global colocation services, it management, knowledge management, enterprise applications, data management, data center
    
CenturyLink
Published By: AWS     Published Date: Jul 25, 2019
What you'll learn in this webinar: Simplify the move from legacy commercial databases or niche database solutions to Amazon Web Services (AWS) with help from experts in database migration and automation software solutions from mLogica. Watch our webinar to hear how you can transform your legacy environment to an AWS cloud-native infrastructure by migrating to Amazon Aurora. Using mLogica’s fully automated, self-learning mLogica Database Migration Studio, and consultancy service, you can modernize your databases and applications without disrupting your daily operations. Join our webinar to learn how: mLogica helped TicketSocket unify and simplify its data and gain efficiencies of cost and scale You can move enterprise, mission-critical complex databases to AWS You can break free of commercial licensing obligations
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AWS
Published By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
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genesys, contact center infrastructure, cci, omnichannel success, cci vendors
    
Genesys
Published By: FinancialForce     Published Date: Jun 21, 2017
Continue reading and uncover the top 9 reasons why Professional Services works better on the Salesforce platform to help drive growth and bridge the services and sales divide for smarter services delivery.
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professional services automation, psa, services automation, professional services, project management, project management software, resource management, time & expense management, project management for salesforce, psa for salesforce, cloud erp, talent management, project financials, professional services communities, mobility and collaboration
    
FinancialForce
Published By: Dassault Systemes SolidWorks Corp.     Published Date: Mar 27, 2018
Kinder Design Inc., a design and engineering services consulting firm, developed the Lift Top — an adjustable desktop table which enables users to comfortably work in either a sitting or standing position. With SOLIDWORKS Premium software, the firm automated the design process, cut development time and reduced the number of prototypes. This case study shares how Kinder Design implemented SOLIDWORKS Premium design and analysis software to support services and drive innovative product development.
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kinder, design, solidworks, development, streamline, production
    
Dassault Systemes SolidWorks Corp.
Published By: Dassault Systemes SolidWorks Corp.     Published Date: Jul 23, 2018
In this educational webinar from Dassault Systèmes, industry experts share best practices on how to streamline manufacturing collaboration and design when it comes to plastic injection molding. Learn how to find valuable resource materials such as part design guides and technical service bulletins, and troubleshoot common challenges that occur during every stage of the injection-molding process using 3D simulation software.
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streamline, plastics, manufacturing, resource, material
    
Dassault Systemes SolidWorks Corp.
Published By: Lenovo and Intel     Published Date: Aug 14, 2018
Get our Security Solutions Brochure Backed by deep expertise and supported by a global network of trained and certified technical service professionals, Lenovo’s 360° approach to security gives you the complete experience of: Secure supply chain Best-in-class hardware security Securely developed software Complete component verfication Adoption and extension of security technology
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security, supply, chain, hardware, security
    
Lenovo and Intel
Published By: Oracle     Published Date: Dec 13, 2011
Find out how Oracle On Demand provides all of the business features that users need plus the instant gratification they demand
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management
    
Oracle
Published By: Oracle     Published Date: Dec 13, 2011
Tune in to hear a panel of sales experts share their best practices for improving sales results.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management
    
Oracle
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