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Published By: Clarabridge     Published Date: Dec 03, 2013
This paper explores the impact of social media on the marketplace and customer behaviors, and provides a six-step “road map” that guides organizations through the process of implementing a social media program.
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clarabridge, digital communications, digital revolution, product information, using social media, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty, market share, marketplace, voice of the customer, voc, customer insights, social media
    
Clarabridge
Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide a five step “roadmap” that organizations can use to transform their marketing organization into a Center of Customer Experience Excellence.
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clarabridge, optimizing customer experience, voice of the customer, customer engagement, data source, voc program, customer behaviors, operationalize voc, customer relationship management, crm, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty
    
Clarabridge
Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide organizations with a four step roadmap that details how organizations can use VoC to make Product Management more customer-centric and significantly increase the odds of consistently delivering products that are successful in the marketplace.
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clarabridge, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty, market share, marketplace, voice of the customer, operationalize voc, customer insights, integrate structured data, integrated unstructured data, business value, customer feedback, text analytics software, product management, voc in product management
    
Clarabridge
Published By: Marketo     Published Date: Nov 14, 2016
Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on lead management functionality, thriving partner ecosystem, and roadmap.
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marketo, gartner, magic quadrant, crm, lead management, b2b, emerging marketing, business technology, internet marketing, crm & customer care, marketing research, e-commerce, traditional marketing
    
Marketo
Published By: Marketo     Published Date: Dec 12, 2016
Read this complimentary copy of The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q4 2016, and find out why Marketo was named a leader based on the strength of its current offering, vision, roadmap, and marketplace impact.
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marketo, forrester, forrester wave, lead, lead generation, lead-to-revenue platform, crm platform vendors, emerging marketing, marketing research, traditional marketing
    
Marketo
Published By: Marketo     Published Date: Dec 12, 2016
Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on lead management functionality, thriving partner ecosystem, and roadmap.
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marketo, gartner, magic quadrant, crm, lead management, b2b, emerging marketing, marketing research, traditional marketing
    
Marketo
Published By: Marketo     Published Date: Jan 18, 2017
Read this complimentary copy of The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, Q4 2016, and find out why Marketo was named a leader based on the strength of its current offering, vision, roadmap, and marketplace impact.
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marketo, forrester, forrester wave, lead to revenue, lead to revenue management platform, crm & customer care
    
Marketo
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, “How to get from where you are today, to where you need to be?” That’s where Oracle’s Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
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oracle, service cloud, customer service, customer engagement
    
Oracle Service Cloud
Published By: Staples     Published Date: Jun 01, 2017
Where IT departments were once considered a cost of doing business, today's data center is part of the strategic planning that drives the company forward and increases return for stakeholders. Creating a roadmap for your IT strategy and infrastructure requires careful planning, along with a thorough evaluation of your current state and a detailed view of what you wish to accomplish. Read this white paper to get the big picture of what is necessary to create the best cooperative experience for your data center, office operations, and end users.
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staples business advantage, it strategy, it infrastructure
    
Staples
Published By: Staples     Published Date: Jan 05, 2018
As many procurement directors know, supplier stratification has both a strategic element and a tactical element. Watch this on demand webinar to learn how to design and implement a supplier segmentation strategy that aligns with the C-suite’s goals as well as the procurement organization’s roadmap.
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bottom line, segmentation, procurement
    
Staples
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
With the modern workforce becoming more mobile, geographically disperse and digital, HR is looking for innovative solutions to modernize employees experiences. Discover a quick roadmap to deliver a digital workplace for your organization.
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Oracle PaaS/IaaS/Hardware
Published By: Interactive Intelligence     Published Date: Jul 21, 2010
To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.
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interactive intelligence, customer ip communication, digital pbx, unified communication, voice network, ip data network, contact center solution
    
Interactive Intelligence
Published By: IBM     Published Date: Feb 25, 2008
Virtualization provides opportunities to reduce complexity, improve service levels to the business and lower capital and operating costs to provide and maintain IT infrastructure. This paper for senior IT managers is intended as a starter guide for virtual infrastructure technical design, project planning, scoping, and implementation.
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servers, virtual server, server virtualization, vmware, virtual, virtual machine, virtual server, ibm, opt it, ibm opt it
    
IBM
Published By: IBM     Published Date: Dec 30, 2008
Most long-standing data warehouses are designed to support a relatively small number of users who access information to support strategic decisions, financial planning and the production of standard reports that track performance. Today, many more users need to access information in context and on demand so that critical functions are optimized to run efficiently. Learn how to create a roadmap for a truly dynamic warehousing infrastructure, and move ahead of your competition with your business intelligence system
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warehousing infrastructure, ibm, business intelligence, data warehouse, dynamic warehousing, data warehouse model, master data, data management
    
IBM
Published By: IBM     Published Date: Oct 23, 2009
The IBM white paper, "A Best-in-Class Roadmap For Performance Improvement," includes the results of an Aberdeen survey of over 200 retail companies. In it, you'll see the critical Business Intelligence strategies and capabilities that best-in-class retailers are employing to increase performance.
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retail, ibm, business intelligence, pace, knowledge management, performance management, retail technology
    
IBM
Published By: IBM     Published Date: Nov 17, 2009
The information agenda is intended to map out corporate business and technology goals and to create a roadmap to ensure that companies can leverage their corporate information as a strategic asset in the pursuit of these goals.
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ium evaluation, ibm, information on demand, uim, iod, information management, scential, filenet, cognos, soa, cross-ibm initiative, websphere, lotus, tivoli, ibm global services, ovum 2008, information agenda, vanguard, master data management, enterprise content integration
    
IBM
Published By: Cisco     Published Date: Jan 29, 2009
In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.The stakes are high.
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cisco, customer satisfaction, crm, customer attrition, retain customers, customer infidelity, trouble-free shopping experience, knowing your customer, customer experience roadmap, barriers to information, barriers to connectivity, converging networks, ip communication tools
    
Cisco
Published By: VMware     Published Date: Sep 13, 2011
Federal datacenters, which house an enormous wealth of legacy assets, are the primary targets for agencies evaluating different cloud computing approaches. When agencies begin their journey to the cloud with virtualization-an IT transformation starting point that preserves existing investments-they realize significant agility, cost and security benefits. Federal IT leaders are deploying VMware cloud infrastructure solutions to meet these new directives.
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vsphere, vmware, storage, vsa, cluster service, technology, storage
    
VMware
Published By: IBM     Published Date: Apr 05, 2012
Your business demands that you have IT that supports more sophisticated and critical workloads and yet the future of your current Sun and HP environment is uncertain (no clear Sparc roadmap; lack of commitment to Itanium).
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ibm, technology, netezza, analytics, enterprise analytics, business technology
    
IBM
Published By: SAP     Published Date: May 11, 2012
As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.
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smb, business intelligence, small business, benchmarking, pace framework
    
SAP
Published By: VMTurbo     Published Date: Mar 25, 2015
An Intelligent Roadmap for Capacity Planning Many organizations apply overly simplistic principles to determine requirements for compute capacity in their virtualized data centers. These principles are based on a resource allocation model which takes the total amount of memory and CPU allocated to all virtual machines in a compute cluster, and assumes a defined level of over provisioning (e.g. 2:1, 4:1, 8:1, 12:1) in order to calculate the requirement for physical resources. Often managed in spreadsheets or simple databases, and augmented by simple alert-based monitoring tools, the resource allocation model does not account for actual resource consumption driven by each application workload running in the operational environment, and inherently corrodes the level of efficiency that can be driven from the underlying infrastructure.
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capacity planning, vmturbo, resource allocation model, cpu, cloud era, it management, knowledge management, enterprise applications
    
VMTurbo
Published By: Adobe     Published Date: Nov 04, 2014
In this Gigaom Research Webinar, we will examine the schism between the automated enterprise and the manual operations that support it, assess the tools and processes available to bring the back office up to speed, and present a roadmap to bring business agility and consistency to your operations. We will discuss real-world examples and draw lessons that businesses of all sizes can use.
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adobe, communications, business automation, business communications, operations, human resources, office compliance, business technology
    
Adobe
Published By: Kenandy     Published Date: Jan 28, 2015
Are you considering moving some or all of your ERP to the cloud? If so, you’re aware of the many bene?ts of cloud ERP, including quick time to value, social and mobile collaboration for your users, and the ?exibility to rapidly adapt your processes as your business changes. But, you may be asking—how should I start my journey to cloud ERP? Which is the best route for my company? In this white paper, we illuminate the high-value routes customers take to cloud ERP and drivers behind their choices. You will learn about the options to consider along the way and how to stay on track. Whatever road you choose, it’s important that you get started. Cloud ERP is not just a destination, it’s a transformation that will give your company faster time to value and the ?exibility to quickly adapt to changing business needs.
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cloud erp, quick time to value, high-value routes, it management, data center
    
Kenandy
Published By: Avaya     Published Date: Jun 15, 2016
Smart Campus: The roadmap of best-practice tips from the top IT education experts A smart campus enables everyone — from administrators to faculty to students — to engage with the entire educational experience anytime, anywhere. Explore the five critical keys to delivering a modern education experience .
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best practices, technology, it education, smart campus
    
Avaya
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