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Published By: Scribe     Published Date: Oct 09, 2013
The State of Customer Data Integration 2013 survey report is based on over 900 responses ranging from independent business and IT leaders to Scribe's data integration channel partners. Overall results reveal that today's businesses are still on the journey to connect their core business systems and deliver customer data to their users across the business. Customer data should be free-flowing across all business touch points to enable companies to run faster, do more, and at lower cost.
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scribe, scribe software, data, data integration, business systems integration, crm, crm systems integration, cloud, it solutions, data management, business technology
    
Scribe
Published By: eDataSource     Published Date: Mar 20, 2017
Today, email deliverability is a challenging goal and a moving target all at the same time. Traditional metrics such as email volume and open rates are going up, but inbox placement is in decline. And no matter how fantastic your email is, it won’t generate a response if it isn’t delivered. So, what can today’s marketers do to make sure their messages hit the inbox?
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edatasource, email marketing, performance insight, email delivery rates
    
eDataSource
Published By: INetU Managed Hosting     Published Date: Oct 09, 2015
The way attackers are going after corporate data and infrastructure these days means that it’s not a matter of if, but when you’ll be forced to buy a ticket for the post-breach rollercoaster. But a little preparation and planning can go a long way toward making the ride as manageable and inexpensive as possible. This eBook walks you through how to get started on planning and executing an incident response for your business.
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data breach, cyber-attack, cloud, post-breach, breach, hosting, response plan, security, it management, business technology
    
INetU Managed Hosting
Published By: Code42     Published Date: Apr 22, 2016
Data loss, theft or breach is inevitable, but backup assures recovery, continuity and rapid response. Endpoint data backup is at the core of an enterprise data security strategy. Modern endpoint backup goes well beyond backup and restore, delivering risk reduction across the enterprise and addressing perennial IT and business problems. Discover more by reading this whitepaper.
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endpoint backups, data visability, code 42, data loss, data recovery
    
Code42
Published By: Niara     Published Date: Jan 27, 2016
Download this whitepaper to learn some common myths to consider when deploying security analytics solutions.
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security analytics, security analytics solutions, analysts, attack detection, security, incident response, security monitoring, behavioral analytics, machine learning, user behavior analytics, user and entitiy behavior analytics, it management
    
Niara
Published By: Niara     Published Date: Jan 29, 2016
This handy guide, that also includes an evaluation checklist, will help you select one that’s right for your organization.
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security analytics, security analytics solutions, analysts, attack detection, security, incident response, security monitoring, behavioral analytics, machine learning, user behavior analytics, user and entitiy behavior analytics
    
Niara
Published By: Rsam     Published Date: Apr 28, 2016
The University of Rochester Medical Center (URMC) is of the nation’s top academic medical centers. Their InfoSec team wanted to implement a program that could withstand constant shifts in regulatory requirements while protecting the sanctity of patient health information. Learn why the selected Rsam and the results of their successful implementation.
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rsam, university of rochester, security incident response, successful implementation, security, data management
    
Rsam
Published By: Delta Risk     Published Date: Jun 07, 2016
Regardless of how many security controls are placed on a network and the components that go into making a network operate, there will always be vulnerabilities in a connected world. So, what do you do in an environment that allows for such risk of compromise? One of the best methods of protecting organizations is by ensuring that response capabilities are effective and efficient, and one of the most valuable steps in strengthening a response capability is learning from others’ experiences. This white paper discusses the pain points that organizations grapple with when responding to incidents, and how they can address them.
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cyber threats, security breaches, malware and vulnerabilities, internet security, security
    
Delta Risk
Published By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
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interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
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mobile apps, mobile self-service, mobile applications, customer interactions, business technology
    
Interactive Intelligence
Published By: Hacker Group, Inc.     Published Date: Jan 27, 2012
The objective of direct response testing is to develop a campaign control (medium, offer, creative approach and more). This unique multivariate testing approach shows how to find a winning marketing strategy as quickly as possible.
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direct mail, direct marketing, multivariate testing, calculate roi, calculating return on investment, calculating roi, split testing, a/b test
    
Hacker Group, Inc.
Published By: Adobe     Published Date: Sep 23, 2019
The Digital Trends 2019 survey closed with more than 12,500 responses worldwide! The results are in for 2019 and once again, businesses have their sights set on improving customer experience. Data continues to dominate, with an understanding that smarter use will lead to greater rewards. Data ownership and compliance are top-of-mind. And technological advances are an exciting prospect for many. But some need more guidance to understand the benefits for their business. Discover what your top digital priorities for 2019 should be with the 2019 Digital Trends report by Econsultancy in association with Adobe. 4 KEYPOINTS Key topics that you’ll read more about in this year’s report: • Optimising customer experience and delivering personalised experiences in real time. • Using data better for smarter audience segmentation and targeting. • Be wary of walled gardens. Control and own the data, and always be compliant. • Automation is the future. Understand the benefits, learn how to u
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Adobe
Published By: IBM     Published Date: Feb 08, 2008
Unexpected disasters threaten organizations across the globe daily. Surprisingly, many businesses are not prepared for such disasters. They lack business continuity plans which can provide both proactive and reactive strategies to minimize the impact of unforeseen setbacks.
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disaster recovery, business continuity, natural disaster, infrastructure, ibm
    
IBM
Published By: IBM     Published Date: Mar 28, 2008
More than likely you’ve heard quite a bit about service-oriented architecture (SOA) and how it holds the promises of quicker response to market trends, improved customer services and lower application development costs. From an infrastructure perspective, an SOA implementation contains all the same pieces and parts as your traditional environment.
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IBM
Published By: IBM     Published Date: May 12, 2008
In today's rapidly changing business environment, it's important to be ready to respond to every risk or opportunity. In this white paper, you'll learn how to determine risks, calculate impact, evaluate your current structure’s response and test overall resilience. Then you'll see how IBM can help you combine several risk management strategies into a single integrated one, so you’re better able to respond to the threat of disaster and stay ahead of the competition.
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disaster recovery, d/r, business continuity, risk management, ibm, ibm g&rm, ibm grm, global services
    
IBM
Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration.
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crm, enterprise crm, customer relationship management, enterprise software, microsoft, microsoft dynamics, microsoft crm
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft, together with Unisys Corporation, completed benchmark testing of Microsoft Dynamics CRM 4.0 running on the Microsoft Windows Server 2008 operating system with Microsoft SQL Server 2008 database software. Benchmark results demonstrate that Microsoft Dynamics CRM can scale to meet the needs of an enterprise-level, mission-critical workload of 24,000 concurrent users while maintaining performance at sub-second response times.
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microsoft crm, microsoft, microsoft dynamics
    
Microsoft Dynamics
Published By: NexGen     Published Date: Feb 09, 2015
Looking for the right Flash Array for you? Tired of all data being treated the same but want to save time and budget? Flash storage is helping to address the latency inherent with disk drives, enabling you to virtualize more, and reduce application response times. It's an inescapable fact that the $/GB of flash is much higher than disk drives. So why do the majority of storage vendors indiscriminately accelerate all data, regardless of its value to your business? All-flash arrays waste money by storing non-critical data in flash, and hybrid arrays can't control whether mission-critical or non-critical data accesses flash, leading to unpredictable performance. So what do you do to find a solution that addresses both of these issues? Download now and see NexGen's approach to value-driven data management. Make it simple to control what data is stored in flash and affordably tailor application performance to match your organizations priorities now! - See more at: http://www.findwhitep
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nexgen, hybrid, flash, cisco, nexus, vmware, software development, it management
    
NexGen
Published By: NexGen     Published Date: Feb 09, 2015
Data integrity and ultra-high performance dictate the success and growth of many companies. One of these companies is BridgePay Network Solutions, a recently launched and rapidly growing financial services organization that allows merchants around the world to process millions of daily credit card transactions. Due to the nature of their business, their IT team needed to strike the perfect balance between meeting regulatory-mandated data security measures with the lowest possible levels of latency and response times. As their growth accelerated, BridgePay realized the need to immediately address infrastructure shortcomings and prepare for their future growth. Download the case study now and see how BridgePay built a competitive advantage and scaled transactions by 500% in the same storage footprint using some of the most advanced and differentiated technology available today.
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vmware, bridgepay, solutions, spx, hyrbrid, flash, it management
    
NexGen
Published By: Cisco     Published Date: Jan 29, 2009
For small and medium-sized businesses (SMBs), the impacts of a disaster can result in loss of or lack of access to data, applications, and work facilities. Those with disaster recovery plans in place fared much better than those without such contingency plans.
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cisco, disaster preparedness, medium-sized businesses, smb, contingency plans, business continuity, recovery management, data protection, failover, points of failure, workforce continuity plan, disaster recovery plan, disaster response, voip, security
    
Cisco
Published By: Microsoft Dynamics CRM     Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
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microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response, customer service interaction, live agent support, automated self-service, automation
    
Microsoft Dynamics CRM
Published By: IBM Software     Published Date: Feb 03, 2012
Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more.
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asset management, software, ibm, technology, operations, maintenance, optimization
    
IBM Software
Published By: IBM Software     Published Date: Sep 13, 2011
As marketing programs become more expensive, and response and conversion rates plummet, knowing your customers is key to maximizing the profitability of your direct marketing campaigns. View this brief video to learn how you can gain valuable insight into your customers' behaviors and more accurately predict how they will respond to your marketing efforts.
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ibm, analytics toolkit, marketers, customer behavior, technology, profitability
    
IBM Software
Published By: SAS     Published Date: Apr 25, 2017
Reacting to our customer’s “moments of truth” will require unique, personalized responses in real time that transcend traditional marketing and span channels and devices. This is more than marketing maturity: it’s the new marketing imperative.
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SAS
Published By: NetIQ     Published Date: Jul 27, 2011
In this on-demand webinar, John Kindervag, Senior Analyst at Forrester Research, defines "zero-trust architecture," outlines the 5 steps needed to make this model actionable, and explains how his clients are adopting a "zero-trust architecture."
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zero trust, netiq, advanced threats, apt prevention, cybercrime, incident response, network analysis and visibility, network forensics, network security monitoring, situational awareness, threat geek, threat intelligence, threat mitigation, enterprise, networks, data, kindervag, forrester, architecture
    
NetIQ
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