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Published By: Moxie     Published Date: Feb 08, 2018
Live online chat is proving to be a successful way to fulfill consumers’ desire to connect with companies. In the Guided Economy, customers expect chat to be consistently easy and effective at answering their questions and resolving their issues. It may seem hard to provide a consistent experience because each chat engagement poses a unique question on a unique subject from a unique customer. But by focusing on how best to engage with customers via chat, this channel can become one of your most powerful sales tools.
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digital, conversions, hyperlinks, customers, mobile, chat
    
Moxie
Published By: Uberall     Published Date: Oct 08, 2018
Your store locator is a critical component on your website; it’s the moment of truth when an online shopper becomes and offline customer. And while it may seem like a simple tool, there are several key factors that will transform the user experience from functional to best-in-class. See how you can optimize this key aspect of your customer journey.
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store, locator, experience, optimize, local marketing, customer journey
    
Uberall
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Effective Competition Depends on Continuous Delivery of Quality Software In today’s application economy every company is a software company, no matter what industry it is in: • Shipping companies depend on logistics software to efficiently route packages, arrange drivers and automate warehouses. • Retail companies rely on software to manage inventory, engage with customers online and to give in-store associates the tools they need to answer customer questions on the spot. • Marketing firms lean on applications to gather consumer data and parse it, automate communication with prospects and effectively manage advertising campaigns. The examples are endless. The point is that in order to compete today, every business must be able to quickly build and tweak software to adjust to always evolving market demands. Ultimately, business success depends on faster development iterations while still maintaining the high quality of service expected by customers, stakeholders and end users.
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CA Technologies EMEA
Published By: LogMeIn     Published Date: Sep 16, 2014
This InfoWorld research report, based on an IDG QuickPulse survey administered to IT professionals, will provide insight into the BYOA trend, identify pain points associated with traditional online meeting tools, and address business-driven IT requirements that benefit the overall organization.
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byoa trend, logmein, joinme, online meetings, painpoints with online meetings, problems with online meetings, internet marketing, marketing research
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 16, 2014
This InfoWorld research report, based on an IDG QuickPulse survey administered to IT professionals, will provide insight into the BYOA trend, identify pain points associated with traditional online meeting tools, and address business-driven IT requirements that benefit the overall organization.
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byoa trend, logmein, joinme, online meetings, painpoints with online meetings, problems with online meetings, business technology, marketing research
    
LogMeIn
Published By: LogMeIn     Published Date: Apr 17, 2015
This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.
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customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme, video conference, user's satisfaction
    
LogMeIn
Published By: LogMeIn     Published Date: Apr 17, 2015
This infographic illustrates the main benefits of collaboration tools for companies.
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collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools, teamwork
    
LogMeIn
Published By: HP     Published Date: Jan 20, 2015
There are many new ways Big Data analytics can significantly boost marketing and promotional efforts through real-time and historical analysis of online data, such as clickstream or purchase transactions. Unstructured data based on social media—even photos and video—offers enormous potential when analyzed with the right tools.
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big data, hp haven, scalable, secure data platform, ecosystem, security
    
HP
Published By: Adobe     Published Date: Jun 26, 2019
Like the oxygen we breathe, journey analytics brings life to the customer behind those devices, over time getting to know their favorite pastry choice, when they’re most likely to buy gas, and how long they stay online while in the station’s café. If you want your customers to enjoy seamless, personalized experiences, you need to treat them like people. That means marketing to the person — not the device. When you know a customer’s interests, wants, and needs — perhaps even before they do — you’ve succeeded at becoming a true experience business. For some, this may require a shift from analytics as a tool to analytics as a way of life. It may also mean evolving corporate or office culture.
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Adobe
Published By: ChannelAdvisor     Published Date: Nov 29, 2017
"If you’re an online retailer, you’re already familiar with the selling power of Amazon. With more than 304 million active user accounts and 43% of all online retail sales in the US going through the marketplace, this e-commerce giant’s influential position continues to expand. In this eBook, we reveal seven Amazon secrets that we’ve seen online retailers use to help them succeed on Amazon, including: - Optimizing search terms - Taking advantage of Amazon Prime - Using a repricing tool And four more!"
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ecommerce, retail, amazon, advertising, selling online, online shopping, online advertising, marketing
    
ChannelAdvisor
Published By: ChannelAdvisor     Published Date: Nov 29, 2017
"More than $1 million of e-commerce revenue is generated every 30 seconds, as millions of consumers purchase billions of products online. And these days, shopping is getting social. People aren’t just engaging on social media sites, but buying through them, too. As constant changes to mobile technology and e-commerce tools continue to reshape how consumers interact with brands and retailers, social commerce is here to stay. This white paper serves to help brands and retailers understand the state of social commerce today and its implications for connecting to customers, optimizing e-commerce operations and growing sales channels."
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ecommerce, retail, advertising, selling online, online shopping, online advertising, social commerce, social media
    
ChannelAdvisor
Published By: Elementool Inc.     Published Date: Jan 28, 2008
A help desk is a very helpful customer service tool for businesses operating a website online. Doing business online creates a distance between the business and the customer. Customers are not dealing with a person face-to-face anymore. This makes being quick to respond to customer issues very important and that is where a help desk comes in.
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customer service, help desk, helpdesk, customer satisfaction, online help, customer support, support desk, elementool
    
Elementool Inc.
Published By: Box     Published Date: May 30, 2012
This report analyzes the longer-term, five-year cost of ownership and value for cloud applications across four categories: CRM, ERP, collaboration (including email), and IT service management.
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free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
Box
Published By: Box     Published Date: May 31, 2012
Here's how some of the nation's most progressive corporations are meeting the many needs of their mobile workers - without overwhelming their IT departments - with the help of Box.
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mobile, mobile worker, communication devices, free online storage, online storage, file sharing, online file storage, share files online
    
Box
Published By: Box     Published Date: May 31, 2012
Read how one company's continuing consolidation of file sharing technologies reaped benefits that any organization may derive by undertaking that effort.
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sharing, dow, free online storage, online storage, file sharing, online file storage, share files online, store documents online
    
Box
Published By: Box     Published Date: May 31, 2012
This Gilbane Group Beacon examines how large-­scale trends are changing enterprise collaboration and content sharing expectations. It defines Cloud Content Management, an emerging set of content management practices.
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cloud, content management, active control, collaboration, sharing, content sharing, free online storage, online storage
    
Box
Published By: Box     Published Date: May 31, 2012
This IDC Vendor Profile analyzes Box, a company playing in the public cloud advanced storage services market and the content management and collaboration market, and reviews key success factors, highlighting market information tailored to investment.
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content, cloud, collboration, enterprises, free online storage, online storage, file sharing, online file storage
    
Box
Published By: Box     Published Date: May 31, 2012
Read how organizations are realizing massive productivity gains by transitioning their content management solutions to cloud-based models.
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free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
Box
Published By: Box     Published Date: Jun 04, 2012
Enter Box. Our partner integrations and robust security suite ensure employees get any-device, on-the-go content sharing and collaboration... while IT retains control and visibility of all user accounts. Get Your FREE Box IT Strategy Kit!
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free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
Box
Published By: Box     Published Date: Jun 07, 2012
Read how Box let companies rapidly implement a cost-effective and secure content storage and sharing system that can easily expand to accommodate any size and number of files.
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free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
Box
Published By: Box     Published Date: Jun 11, 2012
This paper examines the market drivers, inhibitors, and top vendors in this segment, including Box, Citrix Sharefile, Dropbox, Egnyte, Nomadesk, Sugarsync, Syncplicity and YouSendIt.
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free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
Box
Published By: IBM     Published Date: Jul 10, 2009
Online social networking is expanding exponentially and making a huge impact on the enterprise. IBM offers cutting-edge technologies and tools to help you develop and deliver Web 2.0 applications that are simple to build, quick to remix and easy to extend.
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ibm, web 2.0, ibm jazz, web application, mashup, rational appscan, security application, collaboration
    
IBM
Published By: Microsoft Exchange     Published Date: Oct 02, 2008
Expedia is the world's leading online travel company, providing business and leisure travelers with tools and information to easily research, plan, book, and experience travel. As the company’s early rapid growth stabilized, its IT department sought ways to help employees become more productive and collaborate more effectively across long distances. To meet this goal, the department deployed Microsoft® Exchange Server 2007.
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expedia, microsoft, microsoft exchange, exchange server, messaging, collaboration, it management
    
Microsoft Exchange
Published By: CDW     Published Date: Apr 04, 2016
Open Compute has had a significant impact on the thinking about data center design. Until now, the focus has been on systems at the rack level, leaving unanswered questions about the power infrastructure upstream of the rack. In this paper, we address critical questions about the implications of Open Compute on the upstream power infrastructure, including redundancy, availability, and flexibility. We introduce simplified reference designs that support OCP and provide a capital cost analysis to compare traditional and OCP-based designs. We also present an online TradeOff Tool that allows data center decision makers to better understand the cost differences and cost drivers to various architectures.
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data, application performance, data protection, performance optimization, data center, infrastructure management, data management
    
CDW
Published By: LiveHive     Published Date: Jan 20, 2015
In today’s online and social driven world the power has shifted from the seller to the buyer. Only 47% of information used during the purchase decision comes from the supplier. This decline in face to face selling has led to a rise in screen to screen interaction. For sales reps there’s now a need to not only communicate through digital content, but also to understand the impact of the materials they share. It’s a new era and sales reps require new tools to keep up with it. This whitepaper will show you how your sales reps can employ new methods to find out how much a prospect knows, how interested and engaged they are, and where they are in the buying process. All in real time!
Tags : 
digital listening, accelerate sales, purchase decision, digital content, buying proces, sales
    
LiveHive
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