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Published By: Avaya     Published Date: Nov 21, 2017
In an industry like automobile sales and service, responsiveness can easily mean the difference between a service appointment, a large-ticket sale – or a customer taking their business elsewhere. Despite its reputation for meeting and exceeding customer needs, Voss Auto Network was using an aging communications system. The network of dealerships, including eight locations across Ohio, serves over 500 employees. Getting calls even when “walking the lot,” quickly retrieving voicemails, and having the ability to easily track missed calls all proved key to taking customer service, sales, and repeat business to the next level.
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Avaya
Published By: IBM     Published Date: Nov 12, 2013
In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
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smarter process approach, agility, business process management, bpm, insurance, case management, operational decision management, analytics, process automation, insurance ros
    
IBM
Published By: IBM     Published Date: Aug 06, 2014
The future era of retailing has arrived, marked by dramatic signs of change. To stay competitive, retailers need to do three things quickly: using Social, Location and Mobile (SoLoMo) capabilities; enable shoppers’ desires for self-service retailing and assess current retail capabilities
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ibm, retail, consumers, retailers, social, location, mobile, self-service, business technology
    
IBM
Published By: IBM MaaS360     Published Date: Apr 15, 2015
With Mobile Device Management (MDM) iPhones, iPads and the slew of Androids on the market, you can meet the balance of open access for employees while ensuring adherence to regulatory compliance.
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fiberlink, mobile users, strategy, app enabled, scalability, security, device management, enterprise, byod, financial services
    
IBM MaaS360
Published By: IBM MaaS360     Published Date: Oct 08, 2015
With Mobile Device Management (MDM) iPhones, iPads and the slew of Androids on the market, you can meet the balance of open access for employees while ensuring adherence to regulatory compliance.
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ibm, mobile, financial services, device management, android, iphone, regulatory compliance, networking, security, business technology, technology
    
IBM MaaS360
Published By: IBM     Published Date: Feb 11, 2015
This paper explores how companies can more safely introduce employee - or corporate-owned mobile devices into the workplace, identify the risks inherent in their broader access to corporate data, and derive enhanced business value.
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corporate data, business value, mobile devices, client services, security, it management
    
IBM
Published By: IBM     Published Date: Feb 24, 2015
Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, ibm, process agility, customer service, it management, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Oct 08, 2015
Download the white paper now and learn how to make your network "Ready for Mobile."
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ibm, mobilefirst, network, security, data, performance, service delivery, networking, wireless, enterprise applications, business technology
    
IBM
Published By: IBM     Published Date: May 24, 2016
Join Forrester and IBM to learn how, clients are leveraging mobile and cloud to transform their businesses and bring new innovations to market. Understand how organizations can continuously deliver high quality mobile enterprise applications that leverage Cloud computing to securely integrate with their IT systems opening up new sources of revenue and innovation. Forrester Principal Analyst John M. Wargo will share insights Forrester has gleaned from conversations with clients deploying packaged solutions and building custom applications using cloud services. IBM's Botond Kiss will provide insight into how leading organizations are using cloud to accelerate their mobile transformation.
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ibm, forrester, cloud, mobile, mobile applications
    
IBM
Published By: IBM     Published Date: Oct 12, 2016
IBM commissioned Forrester Consulting to evaluate what consumers want from a mobile app (and its authoring brand) and focused on the following questions: - What elevates a good, serviceable, and even profitable app into the realm of great? - And if a mobile app achieves greatness, what is the impact?
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ibm, commerce, digital experience, digital, applications, apps, mobile app, wireless, knowledge management, enterprise applications, business technology
    
IBM
Published By: Group M_IBM Q418     Published Date: Oct 02, 2018
Organizations are faced with providing secure authentication, authorization, and Single Sign On (SSO) access to thousands of users accessing hundreds of disparate applications. Ensuring that each user has only the necessary and authorized permissions, managing the user’s identity throughout its life cycle, and maintaining regulatory compliance and auditing further adds to the complexity. These daunting challenges are solved by Identity and Access Management (IAM) software. Traditional IAM supports on-premises applications, but its ability to support Software-as-a-Service (SaaS)-based applications, mobile computing, and new technologies such as Big Data, analytics, and the Internet of Things (IoT) is limited. Supporting on-premises IAM is expensive, complex, and time-consuming, and frequently incurs security gaps. Identity as a Service (IDaaS) is an SaaS-based IAM solution deployed from the cloud. By providing seamless SSO integration to legacy on-premises applications and modern cloud-
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Group M_IBM Q418
Published By: Zmags, Corp.     Published Date: Jun 15, 2010
How marketers can navigate the increasingly murky waters of mobile platforms, devices and services With the rise of smartphones, notebooks and tablets, life has become more complicated for you regarding creating and delivering digital content to your audience. Get the inside look with this comprehensive whitepaper and learn how to navigate the increasingly murky waters of mobile platforms, devices and services.
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zmags, smartphones, mobile marketing, internet marketing, android
    
Zmags, Corp.
Published By: Xora, A ClickSoftware Company     Published Date: Jun 30, 2014
Turn Your Field Services Employees’ Mobile Devices into Productivity Tools
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xora, mobile devices, workforce management, business apps, networking, it management, wireless, enterprise applications
    
Xora, A ClickSoftware Company
Published By: Sage SalesLogix     Published Date: Apr 03, 2009
Workforce mobilization has become a key competitive requirement for most organizations. However, enabling mobility is more than just providing laptops and mobile phones to users and sending them out into the field. It's about selecting the appropriate technologies and developing the right user experience.
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crm, customer relationship management, customer centric, saleslogix, user center design, mobile crm, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable, profitability, sapservice, service, retention, loyalty, growing
    
Sage SalesLogix
Published By: IBM     Published Date: Apr 26, 2013
The move to 4G LTE networks promises much to the world of mobile computing: speeds ten-fold faster than 3G to enable HD video quality, faster online gaming, mobile video chat, and more … but from the communication provider’s perspective, LTE’s advances also come with higher levels of uncertainty. The videos in this interactive menu show how IBM’s Integrated Service Management for LTE delivers an integrated offering that provides visibility, control and automation over LTE networks and services.
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demo, ibm, trivoli, netcool, lte, launchpad, mobile computing, hd tv quality
    
IBM
Published By: IBM     Published Date: Apr 22, 2013
Demo of IBM Mobile Collaboration Solutions: Mobile collaboration from IBM—support for fast-moving businesses. Mobile business collaboration solutions and services keep employees on the go and in the loop
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ibm, demo, mobile, collaboration solutions, services, employees, fast-moving
    
IBM
Published By: BlackBerry     Published Date: Mar 12, 2013
Installing BlackBerry® Mobile Fusion, upgrading licenses, preparing apps and more – learn how to make your organization’s transition to BlackBerry® Enterprise Service 10 smooth and seamless.
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it manager, blackberry, tips, blackberry enterprise service 10, organization transition, knowledge management, enterprise applications, business technology
    
BlackBerry
Published By: BlackBerry     Published Date: Mar 12, 2013
Mobile Computing Corp Inc. (MCC) specializes in mobile field service solutions. After a rigorous trial period, the company’s CEO concluded that “the strength of BlackBerry 10 is great.” Find out what made the experience so positive.
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case study, enterprise feedback, blackberry 10, mobile field service solutions, mobile computing corp, knowledge management, enterprise applications, business technology
    
BlackBerry
Published By: Blackberry     Published Date: Mar 12, 2013
Mobile Computing Corp Inc. (MCC) specializes in mobile field service solutions. After a rigorous trial period, the company’s CEO concluded that “the strength of BlackBerry 10 is great.” Find out what made the experience so positive.
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mobile computing corp, implementing blackberry 10, feedback, enterprise, knowledge management, enterprise applications, business technology
    
Blackberry
Published By: IBM     Published Date: Oct 10, 2013
Like many financial institutions today, the full-service Swedish bank featured in this case study has responded to changing customer needs, evolving from its original founding more than 100 years ago. As a result, the bank has realized remarkable success. Of course, along with that success have come significant challenges. New business growth, plus the rise in Internet and mobile banking, intensified the bank’s need for continuous availability of its IT infrastructure. IBM Resiliency Consulting Services helped the bank strengthen and streamline its environment. In the case study, you can read how teaming with IBM helped the bank meet recovery point and recovery time objectives; mitigate risk; and provide the flexibility to meet business demands without added IT expense.
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ibm, resiliency consulting, ibm, full-service swedish bank, hyperswap, optimizing risk management, risk management, bank optimization, management capabilities, swedish banks, resiliency consulting, consulting solution
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
Our services can help you create a robust mobile environment where you can deploy and manage devices and applications more easily.
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manage mobiles, mobile services, managing mobile services, global enterprise, services globally, manage devices, manage applications, mobile environment, deploy devices, emerging mobile market, robust mobility
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
The ubiquity of mobile devices is transforming the ways that business gets done in today’s world. IBM has the services that can help go beyond supporting devices to achieve a flexible, powerful mobile enterprise.
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mobile, mobile enterprise, mobile environment, security, mobile security, mobile device, wireless, mobile strategy, byod, mobile infastructure, application management, data, security, safeguarding, telecommunications, enterprise applications, business technology, telecom
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
As your employees bring their own smartphones and tablets to the workplace, you need to create a flexible mobile environment that allows personally owned and corporate-issued devices to co-exist. IBM Mobile Enterprise Services for managed mobility is designed to help reduce the complexity that comes with multiple mobile platforms. IBM recently commissioned Forrester Consulting to examine the total economic impact and potential return on investment that companies realized by engaging IBM to implement a “bring your own device” program. In this report, you’ll learn how these companies: Increased employee productivity and satisfaction; expanded revenues from improved sales mobility, and decreased replacement, mobility infrastructure and support costs.
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managed mobility, byod, michelle evangelista, bring your own device, mobile, flexible, mobile environment, ibm mobile enterprise services, mobile enterprise, managed mobility, mobile platforms, roi, employee productivity, sales mobility, mobility infrastructure, telecom, research
    
IBM
Published By: Oracle     Published Date: Nov 05, 2013
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips. And in today’s more mobile, more collaborative, and more data-rich business world, the needs of corporate sales forces are radically changing. In particular, sales people have always needed access to information about their customer before a meeting and an easy way to update customer information after a meeting. Now, to work more efficiently from the road, they could benefit from and in many cases need additional help in the form of relationship management assistance, collaboration tools, and contextual and relevant business analytics.
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mobility, mobile, collaboration, crm, customer service, sales, enterprise communication, mobile crm, internet marketing, crm & customer care
    
Oracle
Published By: Oracle     Published Date: Nov 05, 2013
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips. And in today’s more mobile, more collaborative, and more data-rich business world, the needs of corporate sales forces are radically changing. In particular, sales people have always needed access to information about their customer before a meeting and an easy way to update customer information after a meeting. Now, to work more efficiently from the road, they could benefit from and in many cases need additional help in the form of relationship management assistance, collaboration tools, and contextual and relevant business analytics.
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mobility, mobile, collaboration, crm, customer service, sales, enterprise communication, mobile crm
    
Oracle
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