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Published By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
This short video showcases Oracle OPERA Cloud Services, our next generation hotel management solution. Cloud-based and mobile-enabled, Oracle OPERA Cloud enables personalized guest experiences, enhances staff productivity and improves operational efficiency. Oracle OPERA Cloud will drive revenue growth at hotels while lowering IT complexity and costs.
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oracle, opera cloud, hotel management, opera cloud services, personalized guest experience, networking, it management, wireless, enterprise applications, data management, business technology
    
Oracle_Hospitality Hotels
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support
    
Oracle Service Cloud
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
With the modern workforce becoming more mobile, geographically disperse and digital, HR is looking for innovative solutions to modernize employees experiences. Discover a quick roadmap to deliver a digital workplace for your organization.
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Oracle PaaS/IaaS/Hardware
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read how your business can gain that advantage by delivering the type of mobile experience users have come to expect, from Michael Finneran of dBrn Associates and Brad Herrington of Interactive Intelligence.
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mobile customer service, customer service, mobile experience, mobile apps
    
Interactive Intelligence
Published By: SAS     Published Date: Apr 25, 2017
This white paper, sponsored by SAS, examines the interplay between the challenges and opportunities afforded by the growing breadth of digital channels offered by financial institutions. Mobile wallets, real-time peer-to-peer (P2P), and digital account opening all require the right mix of security solutions, background analytics, and personnel to balance positive customer experience with robust fraud protection. JAVELIN independently produced this whitepaper and maintains complete independence in its data collection, findings, and analysis.
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SAS
Published By: SAS     Published Date: Apr 25, 2017
For traditional banks, competing in an increasingly digital business environment is a challenge. And it’s getting tougher on several fronts. First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
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SAS
Published By: iCims     Published Date: Oct 02, 2015
Learn the best practices to modernize your mobile candidate experience.
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recruiting, recruitment advertising, social recruiting, social media recruiting, social recruiting software, human resources
    
iCims
Published By: Adobe     Published Date: Aug 02, 2017
Customer experience (CX) continues to dominate the agenda, and it is clear from the research that retailers collectively grasp the importance of a personalised and mobilefriendly experience which is relevant at every stage of the customer journey. It makes absolute sense for retailers to focus on optimising the mobile experience as part of their CX initiatives. CX is a differentiator for retail brands and, as part of this trend, the mobile experience in particular will increasingly define your brand.
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digital skills, culture, strategy, data management, processing, technology, ux design
    
Adobe
Published By: CDW     Published Date: Apr 04, 2016
The world is increasingly digital, with interactions and experiences delivered to a variety of users across a range of locations and devices. The modern workplace should follow users wherever they roam, deliver a superior experience, and drive productivity. Hewlett Packard Enterprise helps companies deliver rich digital and mobile experiences to users, including employees, customers, and guests, by extending their capabilities in app development, mobile connectivity, and collaboration.
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productivity, best practices, business intelligence, business management, human resources management
    
CDW
Published By: Polycom     Published Date: Apr 30, 2013
Video collaboration expands the reach of education. Walls mean little; oceans even less. Barriers of time and of place are breaking down, allowing students to learn in much different and more profound ways than ever before. Not only is learning more flexible due to mobile video communication solutions, but it can be eye-opening and life-altering as students experience new worlds, new ideas and new possibilities. Truly, video collaboration is more than just a ”nice to have” technology in education. Today, it is essential to improving student achievement and preparing them as professionals in the global economy.
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video collaboration, education, telepresence, video conferencing, classroom
    
Polycom
Published By: Plantronics     Published Date: Oct 18, 2013
Voice is at the heart of enterprise collaboration. Plantronics provides a comprehensive portfolio of audio devices for the mobile professional delivering superb call clarity working anywhere. Advanced Smart Sensor Technology and Software deliver a superior user experience. InstantMeeting software allows for easy, one-touch joining of audio conference calls
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plantronics, effectively collaborating, virtual collaboration, mobile working, accurate presence status, simply smarter mobile, wireless calls, enterprise collaboration, plantronics audio devices, smart sensor technology and software, instantmeeting software, audio conference calls, wireless, electronics, business technology, telecom
    
Plantronics
Published By: Phunware     Published Date: Jun 24, 2014
For event producers and franchise owners, keeping fans engaged and committed is crucial to maintaining and growing the business’ success. Download our guide and get insight on, why event marketers are losing touch with fans, why move to mobile and how to increase fan engagement—both at the event and beyond.
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sports franchises, mobile apps for fans, sports team mobile app
    
Phunware
Published By: New Relic     Published Date: Jun 05, 2014
This eBook examines the current state of mobile application performance monitoring; the challenges this is creating for mobile app development; and how the new forms of mobile APM are helping developers create better user experiences for customers and grow their businesses.
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new relic, mobile, mobile apps, mobile app performance, apm, developers, user experiences
    
New Relic
Published By: New Relic     Published Date: Jun 05, 2014
This eBook examines the current enterprise technology landscape; the challenges this is creating for enterprise APM; and how the new era of APM is helping companies reduce costs and grow their business, while building a better performing — and ultimately, more profitable — app.
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new relic, mobile, mobile apps, mobile app performance, apm, developers, user experiences, networking, enterprise applications
    
New Relic
Published By: AppDynamics     Published Date: Dec 10, 2014
This whitepaper will dispel the top 5 myths around mobile APM and show you how with the right mAPM tool you can enhance your mobile app experience for all users.
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operating systems, bottlenecks, mobile apps, mobile user experience
    
AppDynamics
Published By: Tyco Integrated Security     Published Date: Mar 09, 2016
Omnichannel retailing adds the flexibility of cross-channel and mobile shopping to the unique revenue- and loyalty-building capabilities of the face-to-face retail experience. It offers opportunities to build deeper shopper relationships—or risks ending them, when availability promises go unmet.
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tyco, security, omnichannel, store, retail, customer relationship
    
Tyco Integrated Security
Published By: Mindtree     Published Date: Feb 06, 2015
Web, social and mobile experiences that delight customers are real—they just take real work. Learn how deep domain expertise, nimble processes and the right partnerships will help you slay complexity and conquer tight deadlines. Download the e-book to help you: • Identify and navigate digital complexity • Explore your development options to get to market faster • Learn how to choose and work with the right digital partners
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digital transformation, digital marketing platform, digital ecommerce solutions, customer engagement solutions, enterprise portal solutions, mobile technology, digital enterprise, improve customer experience, customer engagement, enterprise mobility, social media
    
Mindtree
Published By: Avaya     Published Date: Jun 15, 2016
Smart Campus: Break down classroom walls with a smart technology strategy 70% of K-12 and IT administrative decision-makers said preparing students for the future workforce was one of the main drivers for adopting classroom technology. Read how to prepare your network for a digital-first classroom experience in this report.
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technology, workforce, digital, smart campus, business technology
    
Avaya
Published By: Optimizely     Published Date: Dec 01, 2015
The ultimate guide to mobile experiences that delight, engage, and keep your users coming back for more.
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mobile apps, customer experience, customer engagement, mobile optimization, wireless
    
Optimizely
Published By: CDW-HPE Servers     Published Date: Apr 07, 2016
The world is increasingly digital, with interactions and experiences delivered to a variety of users across a range of locations and devices. The modern workplace should follow users wherever they roam, deliver a superior experience, and drive productivity. Hewlett Packard Enterprise helps companies deliver rich digital and mobile experiences to users, including employees, customers, and guests, by extending their capabilities in app development, mobile connectivity, and collaboration.
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productivity, best practices, business intelligence, business management, it management, enterprise applications, data management, business technology
    
CDW-HPE Servers
Published By: Adobe     Published Date: Sep 28, 2016
Five years ago, the mobile revolution was in its adolescence. Now, it’s in the midst of a growth spurt, and it’s developing faster than ever. To keep up, you need to deliver customer-winning mobile experiences that drive loyalty for your brand. And the key for achieving this is mobile maturity. Our report outlines survey results from marketing and IT decision makers who share how they’re using mobile today. Read the report ‘Mobile is the strategy’ to learn: • The four components of the mobile maturity lifecycle • Why mobile apps are crucial to a successful mobile strategy • The role analytics plays in reaching mobile maturity
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adobe, mobile, mobile strategy, marketing, mobile maturity, mobile apps, analytics, emerging marketing, marketing research, traditional marketing
    
Adobe
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
Enterprise conferencing and collaboration technologies today stand at an exciting crossroads. Solutions that were once considered consumer technologies are moving into the enterprise. Never has this trend been more pronounced than now, as consumerization of IT and mobile device proliferation increasingly break down the walls between business and consumer use. As a result, enterprise solutions must become increasingly simpler to deploy and more intuitive to use. At the same time they must deliver a secure and seamless communications experience. As the worlds of consumer and business communications blend, walking the line between the two has become top of mind for users and IT decision makers alike. Businesses must capitalize on these tectonic shifts in user preferences by deploying agile communications that today’s mobile users need in order to collaborate effectively wherever they are.
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continuous communication, consumer technologies, mobile device proliferation
    
8x8 Inc.
Published By: ThousandEyes     Published Date: Nov 17, 2016
The rise of mobile applications, the shift from on-premises to Software-as-a-Service (SaaS), and the reliance on third-party services has increased the complexity application delivery. Online Operations and Site Reliability teams in firms of all types are now responsible for many parts of the application delivery chain. When things go wrong, no matter where, they’re expected to react quickly to minimize the impact on their customers. The challenge for application providers is that users may often experience service degradation when the application stack seems to be working perfectly fine, making troubleshooting extremely difficult. Download now to learn more!
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ThousandEyes
Published By: Comcast Business     Published Date: Feb 06, 2019
The quick-service restaurant industry continues to be a favorite among consumers who look to the sector for a wide variety of food served quickly and at a low price. The speed and efficiency of QSRs, which include the emergent “fast casual” restaurants, match today’s on-the-go lifestyle of consumers across all ages who often are too busy to cook at home. That said, consumers expect their dining experience at a QSR to be comfortable with conveniences ranging from WiFi connectivity to ordering kiosks and dining area entertainment on large screens or even tableside tablets. They expect the information on menu boards to be accurate and up-to-date and their meal orders to be fulfilled quickly and accurately. Technology is a major enabler in meeting consumers’ expectations while simultaneously helping QSR locations increase operational efficiencies and quality of service.
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restaurants, quick-serve restaurants, qsr, fast food, convenience food, restaurant technology, qsr technology, guest experience, pos, digital entertainment, wifi, television, network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet
    
Comcast Business
Published By: Comcast Business     Published Date: Feb 06, 2019
Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between. Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.
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hospitality, hospitality providers, hotel technology, motel technology, guest experience, pos, digital entertainment, wifi, hospitality technology, network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet, ethernet, unified communication, digital initiative
    
Comcast Business
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