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Published By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
    
BMC Software
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention, customer service management, remote access tools, collaboration, software development, business technology
    
LogMeIn Rescue
Published By: VMware, Inc     Published Date: Dec 05, 2013
PC life-cycle management (PCLM) solutions primarily focus on deploying or moving an application or an operating environment to a new user location. Functions include packaging, distributing, installing , and updating an application or an operating environment. These solutions provide a certain level of automation and are certainly more advanced than dealing strictly with scripts. However, they have complex workflows and do not provide the highest level of automation. In today's multidevice world, where the average user carries three or more devices, this paradigm alone is not agile enough for modern end users.
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vmware, pc life-cycle management, pclm, operating environment, automation, layered desktop images, automatic synchronize, datacenter backup, pc life-cycle management tools, networking, it management, knowledge management, enterprise applications, storage, data management, business technology, data center
    
VMware, Inc
Published By: Cisco     Published Date: May 15, 2015
Cisco has developed robust infrastructure management tools for your Cisco Unified Computing System™ (Cisco UCS™) data center that work with and extend tools you may already use to monitor, provision, configure, and orchestrate your Microsoft server and application software.
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data center, software, networking, management, cisco
    
Cisco
Published By: Polycom     Published Date: Dec 18, 2017
Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant rosters, easy call management controls and Instant Messaging. But, according to Microsoft research, some 97 percent of meeting rooms aren’t adequately equipped to handle video. In fact, a majority of these rooms host the most rudimentary of collaboration solutions like a digital projector and an audio connection for conference calls. And, while most of these enterprises are adopting Skype for Business for end-users, the reality is that many of their conference rooms lack the ability to connect to Skype for Business calls, which eliminates effective collaboration tools like video and content sharing. Download this guide to see how to create engaging voice and video meeting experience with Skype for Business.
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skype for business, collaboration, video conferencing, content sharing, call management controls, microsoft office 365
    
Polycom
Published By: Gigya     Published Date: Jun 08, 2015
Customer Identity Management provides the tools you need to drive registrations, manage customer data and use it to improve cross-channel customer experiences and relationships. Know your customers on a deeper level Get a single customer view across channels Turn data into relationships and results
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customer identity management, customer data, cross-channel customer experience, drive registrations, enterprise applications
    
Gigya
Published By: Cherwell Software     Published Date: Apr 24, 2019
Founded over a century ago for the betterment of society, The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. The prestigious University has produced some of the leading lights in fi elds including law, economics, history and politics, with dozens of Nobel Prize winners and Members of Parliament among its alumni. Today, the LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the infl exible and outdated service management tools. Nicos Kyriacou, IMT Service Management Offi cer at LSE, explained: “We had the same tool for over a decade and it was so rigid that we were forced to adapt our working practices around it, rather than vice versa.
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Cherwell Software
Published By: FICO     Published Date: Nov 10, 2015
"ACG Michigan, a large auto insurance underwriter in the US state of Michigan, needed a user-friendly system that would enable its agents (internal and independent) to churn out precise and consistent policy quotes and underwriting decisions. They turned to FICO Blaze Advisor decision rules management system to create an enterprise decision management framework to execute decisions. Learn more on how FICO Blaze Advisor helped ACG Michigan automate its underwriting About FICO FICO (NYSE: FICO), formerly known as Fair Isaac, is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company's groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimiz
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decision analytics, optimization, profitability, finance
    
FICO
Published By: SAP     Published Date: Feb 26, 2016
Work has evolved, so performance management should follow. SuccessFactors partnered with PwC to develop a paper that helps companies assess their PM programs and make PM more effective. Rethinking your performance management program addresses: • The critical importance of having separate but integrated processes to accurately assess past performance and to provide continuous coaching for the future • Techniques for embedding user-friendly social and mobile performance tools that reflect the real rhythm of the business • The pivotal role of HR to evaluate and evolve PM processes Our proven tips on how to adjust and nurture PM processes are food for thought as many managers and employees focus on the business of making 2014 a successful year.
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sap, pwc, performance management, human resources
    
SAP
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
This complimentary report will display the biggest benefits of moving to 8x8 Virtual Contact Center including: -Moving and expanding faster while minimizing upfront costs -Simplifying contact center performance management with powerful tools -Improving processes and operations with prebuilt CRM integrations Download Now!
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8x8 Inc.
Published By: VMware     Published Date: Feb 24, 2017
Mobile device management (MDM) tools allow companies to connect their employees securely to basic corporate network resources. Enterprise mobility management (EMM) goes a step further by enabling secure mobile versions of business-critical applications and data loss prevention to protect corporate information. But in today's workplace, employees and businesses deal with a vast variety of devices with different operating systems and form factors, from PCs and laptops, to tablets and smartphones, and now, increasingly wearables and Internet of Things (IoT) endpoints. The solution is unified endpoint management (UEM), which enables organizations to take a consistent approach to manage and secure every endpoint, any app and content, and across deployment use cases from a single holistic platform. Read this whitepaper to uncover VMware AirWatch®'s leading UEM approach that is benefiting organizations tremendously.
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VMware
Published By: Kronos     Published Date: Jul 26, 2017
Changing workforce demographics are creating skills gaps and putting pressure on employers to source top talent. Learn how human capital management technology tools could be the key to stronger recruiting and hiring.
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skill gaps, human capital management, recruiting, hiring, workforce demographics
    
Kronos
Published By: Anaplan     Published Date: Mar 29, 2018
As businesses grow more optimistic about opportunities for growth, the pressure is on for sales organizations to meet ever higher revenue targets. In a global survey on sales performance optimization by CSO Insights, 94 percent of respondents said their 2014 revenue targets were higher than last year’s. It’s no wonder that “capture new accounts,” cited by 60 percent of respondents, topped the list of objectives for 2014 in the study. At the same time, many sales reps are struggling to meet even their current quotas. And in an Aberdeen Group survey, nearly half identified insufficient revenue growth as the top pressure motivating them to pursue sales management initiatives ranging from building out the capabilities of sales teams to improving management practices and investing in technology tools.
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sales, performance, revenue, optimization, objectives, accounts
    
Anaplan
Published By: Anaplan     Published Date: Mar 29, 2018
IDC believes that digitization and the 3rd Platform are driving enterprise leaders to consider significant upgrades to their business systems. Included in this list of systems are enterprise planning and performance management solutions. New tools must be fast and flexible to connect data from throughout an organization and continuously synchronize plans with changing market conditions. Organizations with planning and performance management needs should proactively evaluate connected EPM solutions as a central component of their digital enterprise strategies.
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enterprise, management, solutions, data, organization, solutions
    
Anaplan
Published By: Infosys     Published Date: Feb 12, 2019
DevOps is fast assuming greater importance in deciding the agility of an enterprise. A robust DevOps setup is crucial for successful agile delivery and minimal risks. It greatly optimizes release management costs and team productivity, resulting in reduced time to market. At the same time, DevOps enables organizations to make rapid product releases with increased quality and manage customers' expectations. In this paper we explore various aspects of DevOps. We look at key success attributes, main processes, tools, and frameworks that play an elementary role in DevOps.
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Infosys
Published By: Oracle     Published Date: Nov 16, 2017
Two trends are pushing all lines of business—across all industries—toward cloud IT. First, IT is being stretched more than ever. IT organizations are expected to expand services and meet tighter SLAs while having fewer resources, personnel, and skills to work with. With the IT queue growing longer than ever, both IT and LOB leaders are interested in using the cloud to quickly deploy the services users need. For most IT organizations, the current way of doing business does not map to growth or enable the flexibility to compete in the digital age. Rigid and periodic hardware-refresh cycles cannot adequately scale, and applications built for on-premises resources using traditional development and management tools are no longer flexible enough to deliver the agility businesses need to grow or compete.
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Oracle
Published By: Cisco     Published Date: Apr 14, 2014
Today's IT departments are increasingly challenged by the complexity of managing disparate components within their data centers. Rapidly proliferating silos of server, storage, and networking resources combined with numerous management tools and operational processes have led to crippling inefficiencies and costs.
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cisco, sap, flexpod, data centers, it management, enterprise applications, data management
    
Cisco
Published By: SDL Web Content Management Solutions     Published Date: Jul 26, 2010
It's hard to believe, but some enterprises still use custom-coded Web content management (WCM)solutions. However, consumer demands have forced firms to shift from just managing and publishing Web sites to the daunting complexities of multichannel customer engagement, and it has becomeuntenable to build and maintain the required tools. With few exceptions, any firm with a custom-coded WCM platform should begin transitioning to a commercial or open source solution. For some firms,open source products offer the attractions of custom-coding with lesser software development and maintenance burdens.
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wcm, web content management, multichannel, sdl, custom code, engagement
    
SDL Web Content Management Solutions
Published By: Cisco     Published Date: Jan 12, 2016
Higher education has come under increasing scrutiny as never before due to rising costs, changes in future job requirements, and new forms of learning opportunities offered by non-traditional companies and institutions. Students and parents are rightfully questioning the value of higher education based on perceived outcomes as well as staggering student loans that in some cases could take a lifetime to pay back. While the value equation debate rages on, there is another phenomenon taking place. It is nothing short of a revolution regarding the advances in technology and how institutions of higher learning along with nontraditional organizations are utilizing these powerful new tools. These new tools include new mobile devices, enhanced and feature-rich learning management systems, data-feeding sensors, 3D printers, smart classrooms, smart buildings, and collaboration tools allowing students and faculty to collaborate just about anywhere face-to-face, virtually.
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cisco, byod, connectivity, education, networking environment, digital revolution, higher education, networking, it management, wireless
    
Cisco
Published By: Elementool Inc.     Published Date: Jan 28, 2008
Elementool, a leading provider of web-based project management tools for developers, including bug, defect, time-tracking and help desk tools, has announced the release of a bug tracking add-in tool for developers using the Visual Studio.NET 2005 platform. It is available free to Elementool’s community of project management solution subscribers.
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bug tracking, project management, software development, effective management process, defect tracking, dot net, .net, software testing, quality assurance, quality control, elementool
    
Elementool Inc.
Published By: Tidal Software     Published Date: Sep 03, 2008
Staples’ information systems play a critical role in delivering on their brand promise 'that was easy.' As part of a recent strategic imperative, Staples recently embarked on a major modernization of its systems architecture and supporting processes. The goal was to ensure IT’s systems could scale with the company’s continued global expansion without sacrificing the quality of the brand experience. One critical target for modernization was Staples’ enterprise job scheduling processes and systems. After researching the top software providers in this space, Staples selected Tidal Software to support its efforts to centralize and streamline automated batch processing.
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job scheduling roi, tidal scheduler, enterprise scheduling roi, systems management tools, batch processing, systems architecture, tidal, tidal software
    
Tidal Software
Published By: Dell Windows Server     Published Date: Jan 16, 2009
Windows Server 2008 Hyper-V, Microsoft’s next generation hypervisor technology, adds an exciting new dimension to the server virtualization market. With Hyper-V and Microsoft’s integrated Server Management suite, you can take advantage of a powerful set of tools to help simplify infrastructure management and better utilize your hardware investments.
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dell, windows server 2008, hyper-v, hypervisor technology, virtualization, server management, server virtualization, platforms
    
Dell Windows Server
Published By: Jonckers Translation & Engineering     Published Date: Jul 13, 2010
In this whitepaper, we will discuss: 5 Important Questions to Ask Yourself to Determine Need; Supplier Dependency; Time to Market; Cost Tolerance; Risk and more!
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jonckers, strategic sourcing, project timelines lsp, localization, project management, ad management, crm and sales tools, localization, machine translation, product development life cycle, pdlc)
    
Jonckers Translation & Engineering
Published By: Okta     Published Date: Aug 12, 2015
Migrating to Office 365 is a complex undertaking. This TechGuide covers in detail the identity and mobility management challenges associated with migration and guides you through the tools provided by Microsoft to address these challenges.
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Okta
Published By: NetIQ     Published Date: Dec 23, 2010
This white paper describes three significant issues with Group Policy change management using native tools and describes a solution for applying best practices for change management.
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netiq, change management, microsoft group policy, compliance auditing, recovery
    
NetIQ
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