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Published By: KPMG     Published Date: Sep 04, 2019
Operational resilience is high on the regulatory agenda in the UK. A joint discussion paper in 2018 took a broader view of operational resilience to cover all risks to the provision of critical business services with a greater emphasis on recovery and response when incidents occur. Regulators now place the same importance on operational resilience as on financial resilience. This represents a fundamental shift that companies are at different stages of addressing. Based on discussions with clients and regulators here are ten conversations to help guide you through this new landscape.
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KPMG
Published By: KPMG     Published Date: Sep 04, 2019
Banking is rapidly being transformed by one, distinct theme: digital technology. For those leading the charge, there is no longer a distinction between a business strategy and a technology strategy. There is just strategy driven by technology and the client needs it will evolve to continually meet. In this new world, upgrading existing operations and making legacy systems fit new challenges is not going to be enough. To succeed, banks need to become future-ready, connected enterprises, backed by a new type of technology and operating model that is nimble enough to adapt to new challenges and growth opportunities.
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KPMG
Published By: KPMG     Published Date: Sep 04, 2019
Key considerations when developing a strong and customer-friendly approach to intelligent authentication. Bank fraud is on the rise. In fact, according to a recent survey of 43 major banks around the world, it’s not just the number of fraud cases that is going up; so, too, is the value of fraud overall. In large part, this increase in fraud is the result of identity theft scams. Rather than attempting some sort of high-stakes virtual bank heist for all the gold in the vault, most online thieves seem content simply stealing money from every-day customer’s accounts when they aren’t looking.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
A supplier partnership model delivers greater levels of innovation than traditional transaction methods. Here’s how to get started. Read this insight to discover: • key steps for building strong supplier relationships • potential risk areas that must be managed • why behaviour change is as important as processes and tools • why aligning your own organisation is essential.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Forces such as consumerisation, expanding regulatory requirements and the shift to outcome-based pricing are all compelling procurement leaders to re-evaluate strategies. Read this briefing to find out: • the key disruptors shaping the future of procurement • how to develop an agenda to deal with disruption • seven key areas of difference between current and future procurement models • essential questions to inform your strategic thinking.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
As advanced technologies catapult manufacturing into the future, find out how to manage the most complex business challenge in generations. Read this briefing to discover: • why I4.0 transformation demands a cross-functional approach • how to get planning for I4.0 transformation the right way round • how to identify the best opportunities to create value • critical enablers for I4.0 transformation • five questions to ask for smarter I4.0.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Develop practical strategies for success and manage the risks associated with supply chain transformation. Read this insight to find out about: • the digital solutions companies are using to reshape their supply chains • the benefits they realise as a result • how to identify opportunities for optimisation in your own supply chain • which practical strategies to deploy for successful digital transformation.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Getting complex decisions right across complicated operational networks is the key to optimum performance. Find out how one of the UK’s biggest bus operators is using data and analytics to make better decisions and optimise the use of resources across their network. Read this story to discover: • how data and analytics can transform operational performance • the benefits of using decision-support tools in the middle office • key lessons for getting your plans for digital transformation right.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Whether you want to optimise existing processes or transform entire operations, find practical advice on building digital solutions into your supply chain. Read this guide to find out • why defining your performance ambition must be the first step • how to draw up a digital roadmap • how deploying digital solutions will impact your workforce • what partners you will need to realise your vision • practical examples from real companies.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG
Published By: KPMG     Published Date: Sep 05, 2019
Leveraging procurement bots is the next logical step as organisations look to benefit from advancements in digital capabilities. Like every transformative technology, the implementation of procurement bots, while exciting, is not without challenges. Read this report to discover: • the five steps procurement organisations can take to create a partnership between bots and employees • the key characteristics of organisations doing this successfully • a phased methodology to ensure stakeholder change.
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KPMG
Published By: KPMG     Published Date: Sep 05, 2019
If procurement organisations are to sustain their value to the enterprise, they must pivot to new operating models that embed customer-centricity in their technology, process and people. Read this report to discover: • the four convergence trends driving change and opportunity for procurement organisations • the nine differentiators for customer-centric procurement leaders • how and why you should be leveraging CX procurement technology."
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KPMG
Published By: KPMG     Published Date: Jul 31, 2019
HRs’ unique role in a company in terms of hiring, training, and ongoing engagement with the broader employee base, positions them to be a game changer in the customer experience strategy. Find out HR's critical role in elevating the customer experience. Read this report to discover: • the CHRO’s changing role • ways in which innovative technologies, like D&A and AI, are powering HR • steps CHROs can take to ensure their organisations are hiring the right people and training them to succeed in the customer-centric world.
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KPMG
Published By: Entrust Datacard     Published Date: Oct 24, 2016
Every enterprise is aware of the need for digital transformation. A 2015 study conducted by KPMG found that their top four concerns moving forward were: (1) new entrants disrupting existing business models; (2) the ability to keep current with technology; (3) competitors leveraging digital business models to take share; and (4) products and services remaining relevant as the digital future unfolds.
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Entrust Datacard
Published By: KPMG     Published Date: Jul 12, 2018
Cloud services bring new and significant cybersecurity threats. The cloud can be secured—but not by the vendor alone. Are you clear about the risks and your responsibilities as an IT leader? Read this report to understand: • how cloud adoption is reshaping the threat landscape • why identity and access management must be a priority • what are cybersecurity best practices in a modern IT environment • which emerging technologies offer hope for improving cybersecurity outcomes. Download the report now
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KPMG
Published By: KPMG     Published Date: Nov 13, 2018
Read this to find out how we developed a decision-support tool to help a major transport operator use data and analytics to optimise commercial performance. Discover: what happens when humans are faced with complex decisions how data and analytics can be applied to improve decision making how a decision-support tool works in real life (video) what lessons your business can learn from this case story.
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KPMG
Published By: KPMG     Published Date: Nov 13, 2018
Zero-basing is re-emerging as a bold approach to optimising cost and spend allocation. This paper explains how to create the conditions for success. Read on to discover: how to lay the foundations for a successful zero-basing programme how to define your impact of zero-basing on the future operating model why emotional intelligence is critical to successful implementation.
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KPMG
Published By: KPMG     Published Date: Nov 13, 2018
No one knows what a future AI-filled society will look like, but we do know the transformations will be mind-blowing. What skills and capabilities must your organisation build to survive and prosper? Read our ‘Learning to Learn’ report, to discover: how AI will change the way economies, societies and businesses operate how AI will change the skills your workforce needs in the 21st century what AI means for the way we learn how AI will change the role of the HR function for ever.
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KPMG
Published By: KPMG     Published Date: Dec 04, 2018
Zero-basing is re-emerging as a bold approach to optimising company costs and spend allocation. Putting people at the heart of the change is key to creating the conditions for success. Read this paper to discover: how to plan key people interventions to achieve sustainable change what role leaders have to play in determining zero-basing success the emotional impact of zero-basing programmes – and how to manage this.
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KPMG
Published By: KPMG     Published Date: Nov 13, 2018
Our research has identified a group of digital organisation using technologies more effectively to achieve better, quicker and more certain returns. Read this report to discover: how board priorities for digital leaders are different to those in average companies the three characteristics that mark out stressful digital strategies in leading organisations why – and how – the CIO can become the agent for digital change
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KPMG
Published By: KPMG     Published Date: Nov 21, 2018
Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business. Read this to discover: • the benefits of automating business processes and the impressive level of cost savings this can deliver • the impact of automation on the BPO market and the implications this has for BPO contracts • a five-step processing for assessing and renegotiating your outsourcing contract • three options for starting your automation journey.
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KPMG
Published By: KPMG     Published Date: Dec 05, 2018
Some HR leaders are confidently harnessing the disruptive technologies that will transform the HR function. How ready are you for the digital workplace? Read this report – which includes insights from HR leaders in some of the world’s most successful organisations – to understand: the anticipated impact of artificial intelligence and disruptive technologies the growing importance of the employee experience the potential of predictive analytics the changes required in workplace culture and capabilities for successful transformation.
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KPMG
Published By: KPMG     Published Date: Dec 05, 2018
As extraordinary advances in technology start to transform the traditional workforce, business leaders must get ready for a future where skilled employees and smart machines will work together. Read this report to find out: what the emergence of AI means for leadership and workforce management how to define a strategic roadmap to understand how AI will impact your organisation how a new concept – ‘workforce shaping’ – is being used by leading organisations preparing for the future.
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KPMG
Published By: Oracle     Published Date: Aug 09, 2013
Paul Stephen, Sr. Program Manager of IT Operations at Zillow, and John Doel, Principal at KPMG, share lessons learned from Zillow’s Oracle Fusion HCM and Talent Management implementation.
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fusion, hcm, customer, oracle, human resources
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Paul Stephen, Sr. Program Manager of IT Operations at Zillow, and John Doel, Principal at KPMG, share lessons learned from Zillow’s Oracle Fusion HCM and Talent Management implementation.
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fusion, hcm, customer, oracle, enterprise applications, human resource technology, business technology
    
Oracle
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