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Published By: Intapp     Published Date: May 20, 2019
Pricing matters and engagements accurately and profitably poses a challenge to many firms. However, developing effective pricing strategies has become more important than ever, as clients demand more transparency and alternative fee arrangements become more popular. Technology can help law firms develop both tactical and strategic approaches to pricing. Download this ebook from Intapp, a leading provider of business applications for professional services firms, to learn how an AI-enabled approach to pricing can help your firm: • Price matters more accurately and profitably • Scope and resource matters to ensure better margins • Monitor engagements as they proceed and track budget to actuals • Improve client relationships with more transparency, accountability, and success
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pricing, profitability, alternative fees, artificial intelligence, engagement monitoring, professional services, legal
    
Intapp
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Adobe     Published Date: Apr 23, 2018
Adobe sits at the nexus of content, media, and marketing. Adobe provides an EMSS offering spanning marketing, advertising, analytics, and content management capabilities. Of the vendors included this study, Adobe maintains the highest degree of overall strategic focus on marketing and consumer engagement. Adobe is investing heavily in its platform’s core services to unify data, content, and shared functionality across products. Adobe stands out for its digital intelligence, content handling, and aggressive rollout of AI features. Reference clients praise Adobe for their application usability and account management.
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Adobe
Published By: Pega     Published Date: Apr 04, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega
Published By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
Dans notre économie numérique, les entreprises considèrent la technologie comme un facteur de différenciation qui leur permet de renforcer leur engagement auprès de leurs clients, de créer de nouveaux modèles métiers et de conserver un avantage concurrentiel. Les directeurs IT sont au coeur de la transformation. Ils sont là pour parvenir au meilleur équilibre entre efficacité opérationnelle et projets visionnaires. Dans les deux cas, les serveurs sont à la base du datacenter software-defined moderne et sont indispensables à la création d’une infrastructure flexible, efficace et prête pour le Cloud. Les serveurs Dell EMC PowerEdge équipés du processeur Intel ® Xeon ® offrent une infrastructure sans souci, sécurisée et évolutive, sans compromis. Intel Inside® pour de nouvelles possibilités. Processeur Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside
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ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside, intel core, intel inside, le logo intel inside, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
    
DellEMC and  Intel®
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Competitive threats and mushrooming client demands erode the bottom line for many agencies. This eBook provides actionable steps to help you keep your best employees and deliver profit growth, by: • Ensuring you get paid enough for every engagement • Empowering your staff to reign in over-servicing • Making your strategic value clear to clients
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WorkBook from Deltek
Published By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
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customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
20% of customers will be responsible for 80% of profit – or so says The Pareto Principle, also known as the “rule of the vital few.” So, while marketers are trying hard to increase market share, they should be equally (or even more) concerned about nurturing the customer relationships they already have. That means finding ways to strengthen bonds with your best customers and figuring out how to turn good customers into better ones. Personalization, truly helpful support, data-driven contextual marketing, re-engagement strategies, gamification… There’s an almost overwhelming number of options out there, each touted as your golden key to an enduring bond with your users. In the pages that follow, you’ll learn about five strategies to drive engagement and retention with actionable tips from Selligent clients – top brands that are at the forefront of creating and sustaining customer loyalty.
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customer engagement, marketing strategy, customer retention, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud
Published By: Adobe     Published Date: Mar 03, 2017
The goal of a more positive and seamless engagement of clients is no longer a desire for the healthcare industry. It’s an absolute necessity. See how the right tools can help you create a dynamic enrollment process that you can continually adjust, test, and optimize in our guide, The New Doctor’s Order. Read the guide to learn the key components of a modern digital enrollment program, including: • Streamlined, mobile-optimized forms and digital signatures • Integrated workflows • Personalized communication and engagement
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healthcare, workflow integration, digital enrollment, engagement, mobile-optimization
    
Adobe
Published By: Adobe     Published Date: Jun 22, 2017
The goal of more positive and seamless engagement of clients is no longer a desire for the healthcare industry. It’s an absolute necessity. See how the right tools can help you create a dynamic enrollment process that you can continually adjust, test, and optimize in our guide, The New Doctor’s Order. Read the guide to learn the key components of a modern digital enrollment program, including: • Streamlined, mobile-optimized forms and digital signatures • Integrated workflows • Personalized communication and engagement
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mobile optimization, integration, communication, engagement, streamlining
    
Adobe
Published By: Adobe     Published Date: May 15, 2018
Adobe sits at the nexus of content, media, and marketing. Adobe provides an EMSS offering spanning marketing, advertising, analytics, and content management capabilities. Of the vendors included this study, Adobe maintains the highest degree of overall strategic focus on marketing and consumer engagement. Adobe is investing heavily in its platform’s core services to unify data, content, and shared functionality across products. Adobe stands out for its digital intelligence, content handling, and aggressive rollout of AI features. Reference clients praise Adobe for their application usability and account management.
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Adobe
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Il est plus difficile que jamais d’offrir une expérience parfaite. Pour véritablement capter l’intérêt et fidéliser vos clients, vous devez les combler en leur proposant des applications et services fiables et capables d’évoluer pour répondre à l’évolution de leurs besoins. Pour ce faire, vous devez pouvoir mesurer des métriques pertinentes, à savoir l’engagement, la fidélité et la satisfaction de vos clients. Il est également impératif que vous associiez agilité et qualité, pour faire des performances de vos applications l’objectif prioritaire pour toutes les parties prenantes au sein de votre entreprise, des équipes métier au marketing en passant par l’IT. Enfin, vous devez préparer votre activité pour l’avenir, en adoptant rapidement les technologies et innovations les plus récentes qui permettront de répondre aux attentes de vos clients, voire de les dépasser.
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CA Technologies EMEA
Published By: Virgin Pulse     Published Date: Nov 19, 2010
Participation in traditional employee health programs averages less than 15%, while Virgin HealthMiles participation averages 40%. What drives these higher rates and keeps employees engaged long after the program launch? Through survey results from employees and best practices from our clients, you'll discover what impacts participation from the experts.
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virginhealth miles, healthcare, employee health, costs, wellness, ppaca, legislation, participation, human resources management
    
Virgin Pulse
Published By: Tharpe Robbins     Published Date: Mar 05, 2015
Many companies are adding integrated recognition and reward strategies specifically to engage employees, enhance the employee experience, and drive shared responsibility for reaching corporate goals throughout the organization. This white paper from TharpeRobbins shows you how performance-driven rewards help our clients move beyond traditional service and safety reward programs to new levels of employee recognition.
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employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins
Published By: AppNexus     Published Date: Apr 04, 2017
Email marketing is one of digital media’s most effective channels. Inside the inbox, marketers can capture the consumer’s undivided attention in a uniquely intimate environment, creating a perfect opportunity for meaningful brand engagement and driving new purchase transactions. However, with open rates for even the most effective brands hovering around 25%, there is huge opportunity for marketers to reach their customers with impactful formats on the open internet to successfully engage them across the marketing funnel. Download the free eBook “Beyond The Inbox: How To Transform Your Email Marketing Platform Into An Omnichannel Solution” to learn: • How to rapidly build an omni-channel solution for your clients • How AppNexus can help your platform reach your marketer’s customers most cost-effectively • How AppNexus ensures complete security for your client’s CRM data assets ?
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appnexus, email marketing, omni-channel, crm data, branding, marketing, brand engagement, customer engagement
    
AppNexus
Published By: SubscriberMail     Published Date: Dec 12, 2008
The benefits of addressing the image suppression issue are significant. A recent controlled study by SubscriberMail demonstrated the response improvements gained by optimizing an email message to have impact even when images are not displayed. In this study, an email message that was not optimized for image suppression was sent to a test panel of approximately 50,000 subscribers. Simultaneously, a panel of similar makeup received a version of the same message optimized for non-graphical display. Compared to the non-optimized version, the optimized version saw an 87 percent increase in clicks.
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subscribermail, image blocking, image suppression
    
SubscriberMail
Published By: Cisco     Published Date: Nov 30, 2016
Every sales professional has experienced the frustration of the follow-up to a meeting — the unanswered voice messages, wasted emails, or the “not interested” replies. Traditional follow-up techniques often fail because they don’t feel personal enough to the customer. Meanwhile, reaching out to prospects in-person isn’t always practical because on-site meeting invites may be costly or inefficient.
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Cisco
Published By: Cisco     Published Date: Nov 30, 2016
Are meetings a “soul sucking waste of time,” as a columnist for the British newspaper The Guardian suggests?1 They could be if they’re unproductive, boring, too many of them, or all of the above. The solution may lie in technology, if used properly. “Technology is essential to innovating the conference call and boosting staff engagement,” according to a Harvard Business Review column.2 Video, for instance, may enhance “connectedness between participants” and help them see reactions to one another’s ideas.3
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Cisco
Published By: Net Atlantic     Published Date: Sep 10, 2010
Net Atlantic's free on-demand webinar, Solutions for Email Subscriber Management, covers several ways to manage your subscribers to maximize deliverability, including permission options, suppression files, re-engagement campaigns, and more. Your relationship with your clients is the most important factor in your success. A good email service provider should provide you with the tools to help you engage your subscribers successfully. View It Now - On Demand! Recorded Live on September 2, 2010
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net atlantic, subscriber email, email management, deliverability, webinar, esp, crm, social media, automation
    
Net Atlantic
Published By: IBM     Published Date: Nov 12, 2014
Modern mobile applications connect systems-of-engagement (mobile apps) with systems-of-record (traditional IT) to deliver new and innovative business value. But the lifecycle for development of mobile apps is also new and different. Emerging trends in mobile development call for faster delivery of incremental features, coupled with feedback from the users of the app "in the wild". This loop of continuous delivery and continuous feedback is how the best mobile apps keep their users engaged and also produce the most compelling apps in the market. Join us for this webcast to learn about how IBM offers a solution that enables our clients to use continuous quality as an effective means of mobile application development. Featured Speaker: Leigh Williamson - IBM Distinguished Engineer You don't have to wait to get started...Start your free trial on Bluemix today! Or build something else in the Bluemix sandbox today!
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mobile quality, mobile solutions, mobile apps, mobile development, it management, knowledge management, enterprise applications, business technology
    
IBM
Published By: Powered Inc.     Published Date: Mar 26, 2009
Read this report to learn how to harness the power of managed online communities to increase ROI and build relationships with your customers. Unlike other marketing programs, online communities allow businesses to engage with customers through a combination of expert content and online community interactions. Throughout the Customer Lifecycle - from Awareness to Advocacy – clients achieve measureable results with real-time data and insights.
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powered, social marketing, roi, benchmarking, customer satisfaction, brand affinity, brand loyalty, customer lifecycle, purchase intent, persuasive communications, advocacy, word of mouth, managed online communities
    
Powered Inc.
Published By: VMware AirWatch     Published Date: May 25, 2016
La mobilité reste une opportunité stratégique importante pour les entreprises de toutes sortes, car elle peut contribuer à augmenter leur compétitivité en rendant les employés plus productifs ou en s'engageant auprès des clients de manière plus innovante. Pour atteindre ce potentiel, la mobilité des entreprises doit proposer aux utilisateurs une expérience simple sur plusieurs terminaux et offrir un espace de travail sécurisé pour les applications essentielles. Pour servir cette base d'employés mobiles et de clients, les entreprises doivent activer leurs fonctionnalités BYOD et self-service avec une plateforme établie qui s'adapte pour prendre en charge de nouveaux processus. La plateforme de gestion de la mobilité d'entreprise (EMM) offre à l'informatique la possibilité d'activer les transformations de processus métier, de favoriser de nouveaux revenus et de créer de nouvelles façons mémorables de se connecter aux clients.
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best practices, business optimization, business management, application management, enterprise application, business intelligence, enterprise applications
    
VMware AirWatch
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