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Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
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customer experience, customer satisfaction, support desk, customer care, customer support, e-commerce, sales
    
LogMeIn
Published By: VMware AirWatch     Published Date: Jul 06, 2015
This report details the results of a survey taken from pre-qualified IT decision makers from North America and Europe, and shows how AirWatch by VMware received the highest scores for EMM vendor promise and fulfilment. 950 surveys were completed.
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airwatch, vmware, emm, vendor promise, fulfillment, security, it management, business technology
    
VMware AirWatch
Published By: Dell EMC     Published Date: Feb 23, 2017
This study provides IT decision-makers with insight on various types of clouds and how they are used today along with a practical framework to evaluate converged infrastructure versus do-it-yourself approaches.  Based on interviews with organizations that implemented VCE solutions, Forrester Consulting quantified how VCE converged infrastructure drove significant increases in IT efficiency and productivity, as well as decreases in the cost associated with infrastructure, security, and compliance. The study describes a process for setting improvement goals and measuring success for infrastructure modernization. This process is supported by an intuitive template.
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Dell EMC
Published By: MuleSoft     Published Date: Sep 08, 2016
Between March 25th and March 28th, 2016, MuleSoft surveyed 802 IT decision makers globally across Australia, the Netherlands, Hong Kong, Singapore, Sweden, the United Kingdom and the United States. The survey assessed how organizations of all sizes are executing on digital transformation, IT challenges and technologies used to meet business goals.
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mulesoft, digital transformation, it challenges, business goals, it innovation
    
MuleSoft
Published By: AWS     Published Date: Jun 11, 2019
Join us to learn why Human-in-the-Loop training data should be powering your machine learning (ML) projects and how to make it happen. If you’re curious about what human-in-the-loop machine learning actually looks like, join Figure Eight CTO Robert Munro and AWS machine learning experts to learn how to effectively incorporate active learning and human-in-the-loop practices in your ML projects to achieve better results. You'll learn: When to use human-in-the-loop as an effective strategy for machine learning projects How to set up an effective interface to get the most out of human intelligence How to ensure high-quality, accurate data sets When: Available On Demand (please register to view) Who Should Attend: IT leaders and professionals, line-of-business managers, business decision makers, data scientists, developers, and other experts interested in implementing AI/ML on the cloud are encouraged to attend this webinar. AWS Speaker: Chris Burns, Solutions Architect Figure Eight Spea
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AWS
Published By: Genesys     Published Date: Jul 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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Genesys
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"To remain competitive, organizations need to innovate their practices. But what are the infrastructure, best practices and technologies that lead to successful hybrid IT? Forrester Consulting evaluated IT decision makers leading their organizations through digital transformation to explore the technologies used, challenges experienced, and benefits gained from their hybrid IT models. See how other IT leaders are gaining speed and agility while reducing friction through composability and continuous delivery. "
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Surround content driving to the Frost & Sullivan paper: Accelerating the Business Value of Flash - A Practical Guide for IT Decision Makers.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Surround content driving to the Frost & Sullivan paper: Accelerating the Business Value of Flash - A Practical Guide for IT Decision Makers.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Surround content driving to the Frost & Sullivan paper: Accelerating the Business Value of Flash - A Practical Guide for IT Decision Makers.
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Hewlett Packard Enterprise
Published By: Xactly Corp     Published Date: Sep 16, 2016
At the corporate level, buying software of any sort can be an overwhelming and time consuming process. There are various vendors to consider, different features to prioritize, and the need to align decision-makers across multiple departments in order to come to a conclusion. It can be especially tricky to navigate if you are selecting a vendor for a job previously accomplished without software.
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sales compensation, sales compensation software, incentive compensation software, sales commission, sales payout, sales technology, sales best practices, sales performance management
    
Xactly Corp
Published By: IBM     Published Date: May 16, 2017
When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
IBM
Published By: Lenovo and Intel     Published Date: Sep 10, 2019
In today’s rapidly changing security landscape, you simply can’t afford to let your guard down. Studies show that a staggering 4.5 billion records were compromised in the first half of 2018.The total cost of a single data breach is now $3.86 million. Meanwhile, the stealth of recent attacks has increased the time it takes to contain a breach—69 days, on average. To investigate how enterprises are responding to these proliferating threats, Lenovo commissioned a global survey of IT decision makers. The following research looks inside the volatile security landscape and shows us why keeping PCs secure today is harder than ever before.
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Lenovo and Intel
Published By: Group M_IBM Q3'19     Published Date: Aug 26, 2019
Delegating data security to IT teams does not absolve the responsibility business leaders have to protect data. Forrester Consulting surveyed 150 IT, security, and risk decision makers and examined their approach to protecting their company’s critical data and information and communicating data risk to senior business executives. Read this report to gain a better understanding of: ? Who is most accountable to external parties following a data breach ? The importance for business executives to have visibility into data security metrics ? How to overcome challenges to equip business executives with data security information ? When executive level security tools can improve business executives ability to proactively manage data risk
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Group M_IBM Q3'19
Published By: SAP Concur     Published Date: Aug 07, 2019
"In the ever-evolving business landscape, managing company spend has become progressively more challenging for financial decision makers. Increasing mobile work forces, and an expanding number of vendors and invoices mean more transactions to track and manage. Automating expense, travel and invoicing is a sure way to gain a precise picture of how money is flowing through an organization. Firms of all sizes, geographies, and industries have found that automation is a simple and effective method for improving efficiencies, reducing operating expenditures, and boosting employee satisfaction. Download the report today to learn more about the benefits of automated solutions."
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SAP Concur
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