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Published By: IBM Unica     Published Date: Feb 09, 2012
Our CMO Study is the latest in IBM's series of C-suite Studies, encompassing interviews with more than 15,000 top executives over the past seven years. The study casts light on the challenges public and private sector CMOs confront - and the opportunities they envision - in increasingly complex times. It also illustrates how closely CMOs' perception of the marketplace mirrors previous assessments by CEOs.
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cmo, ibm, marketing, chief marketing officer study, c-suite, customers, customer satisfaction, consumers
    
IBM Unica
Published By: IBM Unica     Published Date: Feb 09, 2012
Download this white paper to learn how forward-thinking organizations are deploying real-time marketing strategies to generate offers based on deep customer profiles, transaction histories, and other rich, real-time context.
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ibm, real-time, marketing, customer satisfaction, response rates, real-time content, marketing research, marketing solutions
    
IBM Unica
Published By: Zebra     Published Date: Jul 10, 2014
This white paper discusses key considerations when selecting mobility solutions and unveils how mobility enabled operations can improve freight trucking efficiency, reduce operating expenses and boost customer satisfaction.
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zebra, truck freight carriers, cost effectiveness, operating expenses, customer satisfaction, mobility solutions, enterprise applications, manufacturing
    
Zebra
Published By: IBM     Published Date: Jul 24, 2012
View this brief video to discover how customer analytics provides unique insights on an individual customer level that can help prevent high-value customers from leaving and sell additional services to current customers.
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customer analytics, customer satisfaction, loyalty, ibm, insights, business technology
    
IBM
Published By: Destination Analytics     Published Date: Apr 06, 2012
To help organizations in their pursuit for deeper customer insight, we have identified four stages of organizational capabilities, which are enabled by four associated customer analytics strategies. Read to find out more.
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ibm, customer analytics, technology, destination analytics, customer satisfaction, analytics strategy
    
Destination Analytics
Published By: SendGrid     Published Date: Jun 07, 2012
If your customers don't receive your messages, you lose revenue and suffer low customer satisfaction rates. What is the impact of a 20% loss in communication to your business?
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sendgrid, communication, transaction, email, ips, spam, customers, smtp email, smtp relays, mail smtp server, smtp email servers, smtp email server
    
SendGrid
Published By: ADP     Published Date: May 16, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 27 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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ADP
Published By: Equinix     Published Date: Mar 26, 2015
In today’s technology-rich world, customers and employees demand the highest level of application performance. Failure to provide access to applications that consistently perform well anytime, anywhere, and on any device, often leads to lower productivity, customer dissatisfaction, decreased revenue and market share, and damage to brand reputation. This paper explores the challenges that today’s CIOs face in regard to application performance, and how a more strategic data center approach, like distributing applications closer to your users, can help optimize application performance and reduce IT costs.
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end-users, application performance, strategic data center approach, application optimization, it costs, it management, data center
    
Equinix
Published By: MobileIron     Published Date: Oct 21, 2016
To help increase employee productivity and customer satisfaction, Edward Rose and Sons developed a new mobility initiative to provide its leasing and maintenance staff with company-owned iOS mobile devices and apps to accelerate and secure critical business processes. Download now to see how MobileIron helped Edward Rose & Sons.
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MobileIron
Published By: Microsoft Azure     Published Date: Apr 10, 2018
Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud. Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.
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Microsoft Azure
Published By: IBM     Published Date: Mar 10, 2015
This white paper reviews the finding of recent Heavy Reading research into wireless CSP attitudes to and plans for driving customer loyalty through control of network service quality
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ibm, customer data, customer service, customer loyalty, communications, service providers, big data, customer satisfaction, telecom
    
IBM
Published By: CDW-Lenovo     Published Date: Oct 15, 2015
In TBR’s 2Q15 CSAT x86-based Servers Study, Lenovo customers reported higher levels of satisfaction with their x86 servers compared to Dell and HP customers. For the 2Q15 study, TBR measured 22 customer satisfaction attributes; Lenovo was the outright leader or tied for the lead in rolling six-month mean satisfaction scores.
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CDW-Lenovo
Published By: DocuSign     Published Date: Mar 23, 2016
Read the case study to learn how Associated Bank systematically replaced a portion of its paper-based processes with DocuSign's Digital Transaction Management (DTM) solution to provide better customer service and gain the competitive advantage that comes with it. By using DocuSign, Associated Bank: • Unlocked data, sped up processes, reduced abandonment rate • Increased efficiency and improved customer satisfaction • Gained sustainable competitive advantage
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DocuSign
Published By: DocuSign     Published Date: Mar 23, 2016
Get the Ombud research report to understand how to: • Align customer and business priorities • Assess which processes can be optimized to drive customer satisfaction • Adopt a unified, enterprise-wide strategy
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DocuSign
Published By: Cambium Networks     Published Date: Nov 17, 2016
Hotel customer satisfaction surveys show WiFi availability and performance are important to guests.
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cambium networks, wifi, wireless deploy, hotel, networking, wireless
    
Cambium Networks
Published By: Carbonite     Published Date: Feb 22, 2017
Download Research Now’s summary to see how competing cloud backup providers stack up against one another in business customer satisfaction.
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backup and recovery, backup survey, business backup, computer backup, cloud backup, cloud recovery, data backup, data recovery, data protection, disaster recovery, hybrid backup, hybrid data protection, hyper-v backup, on-site backup, on-premises backup, recovery plan, remote backup, vm backup
    
Carbonite
Published By: Nimsoft     Published Date: Oct 24, 2011
This paper offers tips for offering self-service capabilities to customers, therefor improving customer service levels and satisfaction.
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring, best practices, virtualize, virtualization, challenges
    
Nimsoft
Published By: Jive     Published Date: Apr 20, 2010
Learn how VMware used Jive's Social Business Software to earn additional revenue and reduce event management costs. Download this free white paper from Jive Software now!
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jive software, social platform, social media, vmware, virtualization, vmware, customer satisfaction
    
Jive
Published By: CrowdCompass by Cvent     Published Date: Jun 01, 2011
With the right technology, it can be easy to collect customer feedback, improve satisfaction metrics and increase customer retention. But you need to have the right tools.
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cvent, web surveys, online surveys, feedback management, feedback software, market research, enterprise feedback management, marketing research, customer voice, voice of the customer, voc, customer experience, customer insights, customer feedback, customer satisfaction, collect feedback, feedback, survey software
    
CrowdCompass by Cvent
Published By: CrowdCompass by Cvent     Published Date: Jun 01, 2011
Surveys that not created using a systematic approach, the results can be inconclusive or irrelevant. These ten tips are designed to help create effective surveys that will deliver meaningful business intelligence.
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cvent, web surveys, online surveys, feedback management, enterprise feedback management, create surveys, design surveys, survey design, survey creation, feedback collection, collect feedback, online feedback, customer feedback, customer satisfaction, feedback collection, collect feedback, marketing research, market research
    
CrowdCompass by Cvent
Published By: CrowdCompass by Cvent     Published Date: Jun 01, 2011
There is a common misconception that feedback initiatives are too cost-prohibitive and require significant expertise. However, best-in-class organizations rely on feedback for everything from lead generation to product development to customer satisfaction measurement.
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cvent, web surveys, online surveys, feedback management, enterprise feedback management, efm, customer voice, voice of the customer, voc, customer experience, customer insights, customer intelligence, business intelligence, customer feedback, customer satisfaction, feedback collection, collect feedback, online feedback
    
CrowdCompass by Cvent
Published By: Oracle     Published Date: Mar 08, 2016
In this survey report, we analyze the goals and directions retailers are taking to deliver on the promise of omnichannel customer satisfaction. To that end, retail companies — including traditional retailers, wholesalers and hospitality/ restaurant businesses — are assessing each delivery channel as it provides overall value to omnichannel goals. Yes, the brick-and-mortar store continues to be the most prevalent selling channel for our survey respondents (86.8%) but online sites are in relatively equal standing (79.0%)
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Oracle
Published By: Cymfony     Published Date: Jul 11, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
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collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction, branding, wal-mart, mcdonalds, evil empire, cymfony
    
Cymfony
Published By: Cymfony     Published Date: Jul 11, 2007
This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each.
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collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction, branding, wal-mart, mcdonalds, evil empire, cymfony
    
Cymfony
Published By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
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ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service, purchasing, customers, solution, application, support, profitablity, enterprise applications
    
IBM ILOG.
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