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Published By: SAP     Published Date: Mar 29, 2011
Wondering how you can use social media channels to join the conversation with your customers? Find out how software solutions can help you capture and analyze massive amounts of social media data and prepare individualized responses while integrating with your business software through a unified IT architecture.
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social media intelligence, social media channel, sap, sap business objects dashboard
    
SAP
Published By: SAP     Published Date: Sep 03, 2010
This paper discusses how Best-In-Class organizations have demonstrated a significant emphasis on providing sales leaders with better information in order to make better decisions. Continue reading to learn how organizations that also deployed solutions such as SAP CRM were consistently among the Best-In-Class.
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sales-effective processes, enhanced data analysis, sap, best-in-class, sap crm, sales forecasting deployment, sales mobility, sales force productivity, business performance, kpi, aberdeen
    
SAP
Published By: Genesys     Published Date: May 07, 2009
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, which can enhance a distributed customer sales and service strategy. Learn more today!
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genesys, virtualization, ip migration, voip, sip, session initial protocol, voice over ip, customer service, ip network, data center, unified communications, internet engineering task force’s, ietf’s, enterprise applications
    
Genesys
Published By: SPSS     Published Date: Jun 29, 2009
This paper will focus on how a company might identify its best customers, but the same process could be used for other customer segments.
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spss, customer management, consumer behavior, customer retention, crm, customer service, cost-effective strategies, customer database, statistical analysis, data management, data analysis, recency, frequency, and monetary value, rfm, best customers, customer lifetime value, chi-square, customer experience, enterprise applications
    
SPSS
Published By: Subrago     Published Date: Apr 30, 2009
The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.
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it support, subrago, it costs, customer transaction, high performing it support, it dependency, tolerance level, production services, change management, itil, itil v3, efficiency, it infrastructure, cab, change advisory board, segregation of duties, zero down, metrics, hardware performance, database performance
    
Subrago
Published By: Data Guard Systems, Inc     Published Date: May 06, 2009
The data security challenges for financial enterprises have never been as challenging as they are in today's turbulent times. Not only must financial enterprises comply with regulations such as SOX, GBLA and PCI along with a multitude of state regulations concerning customer privacy and electronic data security, they must also guard against the staggering costs—both tangible and intangible—that a security breach can incur.
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online identity theft, encryption software, advanced password protection, alertboot, identity, theft, dataguard, credit card, payment, fraud, anti-virus, anti-spam, pre-boot authentication, advanced password protection, file-based password protection, encryption, full disk, file encryption, breach, breaches
    
Data Guard Systems, Inc
Published By: Discovery Corps, Inc.     Published Date: Nov 20, 2009
Seeing into the hearts and minds of our customers is impossible; but this article describes how Data Mining techniques can be used to create strategies and tactics to increase customer retention and value.
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data mining, business intelligence, predictive modeling, customer retention, high-value customers, decision support, clustering, discovery corps
    
Discovery Corps, Inc.
Published By: Webtrends     Published Date: Jun 13, 2011
All that data from the web, social and mobile, but how do you get actionable insight? Download tips and stories from John Lovett and Webtrends so you can create a culture of measurement in your company.
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webtrends, digital marketing, web analytics, business intelligence, customer intelligence, social media, data overload, mobile analytics, business culture, direct marketing, process improvement, measurement, measure, insights, dashboards, online advertising, digital optimization
    
Webtrends
Published By: Webtrends     Published Date: Jun 13, 2011
Awareness, conversion, retention. As a marketer, your job hasn't changed, but the digital ecosystem changes fast. In this whitepaper from the CMO Council, top marketing execs discuss digital challenges and the resulting opportunities. Sponsored by Webtrends.
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webtrends, cmo, international, digital marketing, process, partnerships, go-to-market, customer experience, multi-channel marketing, optimization, data-driven marketing, web analytics, business intelligence, customer intelligence, crm, facebook, social media, mobile apps, lead generation, advertising
    
Webtrends
Published By: IBM Software     Published Date: Jul 28, 2010
Customer Satisfaction: Deliver More Revenue, Sirius Decisions: This short video explores the issues and the data required to drive better sales enablement, performance and productivity.
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ibm software, cognos, sales force productivity, customer satisfaction, performance, sales analytics
    
IBM Software
Published By: IBM Software     Published Date: Jul 28, 2010
This study highlights best practices from 72 companies to identify how best in class organizations use data to achieve superior performance.
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ibm software, data driven marketing, best practice, performance, customer engagement, marketing measurement, data management, roi
    
IBM Software
Published By: SAS     Published Date: Aug 03, 2016
Whether you call them customers, clients, patrons, guests or patients, customers are your organizations most important asset. And that means customer loyalty should be among your top priorities. No matter when or where the customer journey begins from websites and online chat to physical locations and call centers customers expect you to provide a unique and personal experience. How can you use data and analytics to recognize your best customers across channels and know exactly where they are in their customer journey? Keep reading to find out.
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best practices, business management, customer loyalty, technology, data, analytics, business technology
    
SAS
Published By: SAS     Published Date: Apr 20, 2017
Enterprises routinely claim to be focused on the customer experience, yet few really keep that promise. Whats in the way? Fragmentation and complexity in both customer data and customer-facing processes. IIA spoke with Wilson Raj, Global Director of Customer Intelligence, and Jonathan Moran, Customer Intelligence Product Marketing at SAS Institute Inc. about how organizations can leverage technology platforms and analytics to become more completely and genuinely customer-centric making connections in the right way, at the right time, and on the right device.
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SAS
Published By: SAS     Published Date: Apr 25, 2017
No matter what your initiative, accurate data is where to start if you want to make the best possible decisions. Theres certainly no lack of data. But simply having lots of data wont necessarily help you answer big questions, understand problems or make faster, better decisions. To achieve competitive advantage, maintain profitability or satisfy customers, you must be able to act on what the data tells you.
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SAS
Published By: SAS     Published Date: Mar 06, 2018
Location data is found everywhere with an item or a device, in a conversation or behavior, in machines or sensors, tied to a customer or competitor, attached to a database record or recorded from vehicles or other moving objects. Organizations want to take advantage of location data to improve decisions, create better customer engagement and experiences, reduce risks and automate business processes.
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SAS
Published By: SAS     Published Date: Mar 06, 2018
The Connected Customer is an individual who is intimately connected to the data, outcomes, decisions, and staff associated with any relationship to an organization. This intensely personal connection is not just a matter of the most recent transaction, but represents a combination of connected data, connected analytics, and collaborative decisions associated with improving the customers relationship with the organization over time. In this report, Blue Hill explores the key traits associated with supporting the Connected Customer through the Internet of Things, and provides guidance on why the Internet of Things will be essential across the general business landscape
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SAS
Published By: Okta     Published Date: Apr 29, 2015
2014 was a banner year for security breaches. According to the Identity and Theft Research Center, there were 783 reported U.S. data breaches, a 27.5% increase from 2013. Keeping your company and customer data safe is no longer just an IT problem; it's a top concern for C-level executives as well. Your company's reputation and bottom line depend on keeping corporate data secure yet employee mobility is making this a huge challenge. Read this eGuide to learn how to avoid these challenges with simpler, smarter authentication.
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theft, research center, c-level, okta, theft research, security, it management
    
Okta
Published By: Okta     Published Date: Jun 15, 2015
Microsoft made a massive push to the cloud in 2014, and as a result Office 365 is taking off. Were seeing it in how Okta customers are using Okta to connect to Office 365 in increasing numbers. This eGuide provides some data from the Okta Application Network on the trends we are seeing around Office 365. It also describes the most important things to consider for Identity and Mobility Management during deployment. Office 365 is unlike any other cloud app in its complexity, and it is best for IT to plan and deploy solutions around Identity and Mobility Management in concert with their Office 365 roll-out to get maximum user adoption.
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office 365, identity and mobility management, deployment, user adoption, adoption guide, it management
    
Okta
Published By: Okta     Published Date: Jul 01, 2015
Microsoft made a massive push to the cloud in 2014, and as a result Office 365 is taking off. Were seeing it in how Okta customers are using Okta to connect to Office 365 in increasing numbers. This eGuide provides some data from the Okta Application Network on the trends we are seeing around Office 365. It also describes the most important things to consider for Identity and Mobility Management during deployment. Office 365 is unlike any other cloud app in its complexity, and it is best for IT to plan and deploy solutions around Identity and Mobility Management in concert with their Office 365 roll-out to get maximum user adoption.
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Okta
Published By: EMC Corporation     Published Date: May 27, 2011
This ESG paper describes how through consistent individual product innovation and integration EMC backup and recovery solutions tackle the issues that prevent customers from transforming data protection.
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esg analyst report, emc, data protection, backup, brian babineau, david a. chapa, data growth, infrastructure, deduplication
    
EMC Corporation
Published By: EMC Corporation     Published Date: Mar 12, 2014
Managed Data Growth eBook Discover how to manage your data growth with the new EMC eBook, Manage Data Growth. Interact with the latest facts, insights and solutions, and hear what customers and subject matter experts are saying in the fast-growing world of data. The intuitive eBook interface makes it quick and easy to navigate to and share the information, videos, whitepapers and other resources you need.
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emc, digital data, data growth, idc report, big data, internet of things, customer behavior, data management, business technology, data center
    
EMC Corporation
Published By: VeriSign     Published Date: Feb 10, 2011
This paper reveals the latest advances in SSL technology and how these advances ensure your customers have confidence in the security of your site, as well as protecting them from threats such as phishing, data manipulation and other site scams.
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verisign, ssl, security, phishing, data manipulation, threats, protection, secure sockets layer
    
VeriSign
Published By: The Logic Group     Published Date: Jun 07, 2011
If you are a business that accepts credit or debit card payments then achieving PCI DSS compliance is an industry requirement. But how can you make it work for your business & prevent it becoming an exercise in box ticking?
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pci dss, compliance, credit card data, debit card data, customer data, retail, payments
    
The Logic Group
Published By: Dell Storage     Published Date: Aug 14, 2012
Engagement with customers online has evolved from novelty to necessity, with an estimated $202 billion spent in 2011 and projected 10% growth to $327 billion in 2016, according to Forrester Research. Businesses are maneuvering to connect with the growing pool of online customers, but the move to eCommerce brings new security risks with the exchange of sensitive consumer information, including cardholder data and personally identifiable information that can enable identity theft. At stake is reputation of brand, ongoing access to merchant credit lines, and substantial penalties and remediation in the event of a breach. This white paper elucidates the aspects of PCI DSS (Payment Card Industry Data Security Standards) compliance that must be considered when choosing a secure environment for servers involved in eCommerce. Whether deciding to outsource or keep data hosting in-house, any company collecting, storing or transmitting customer cardholder data needs to be compliant, and this document helps pinpoint the specific concerns and standards a company should be aware of when choosing how to keep their data secure. Understanding requirements and best practices for security policies and procedures, physical safeguards, and security technologies is essential to establishing cardholder data security and meeting QSA and SAQ audit requirements.
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pci, compliant, data, centers, engagement, connect, ecommerce, compliance, complaint, data, breach, remediation, dss, payment, card, industry, data, security, standards, qsa
    
Dell Storage
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