RecruitingBlogscom

Follow Us:

 

customer centric approach

Results 1 - 23 of 23Sort Results By: Published Date | Title | Company Name
Published By: Dell     Published Date: Nov 12, 2018
In December 2017, Dell commissioned Forrester Consulting to conduct a study refresh to determine how enterprise organizations are structured from an IT departmental perspective. The study explored two types of IT: digital controllers and digital transformers; and the trends and challenges seen in PC provisioning. Digital controllers are often associated with top-down approach, linear structure, and emphasize security and accuracy. In contrast, digital transformers focus on innovation, employee-and customer-centricity, and prioritize speed and flexibility. By understanding the two groups, enterprises can overcome challenges that arise from PC life-cycle management. By investing in existing PC management tools and partnering with a company that specializes in PC deployment and management, firms can empower employees to better serve customers. Download this Forrester report to learn more about the approach and strategy differences in how these two groups address the dynamic digital demand
Tags : 
    
Dell
Published By: Evariant     Published Date: Nov 20, 2018
As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.
Tags : 
patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
Tags : 
servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog
    
ServiceNow
Published By: ServiceNow     Published Date: Mar 26, 2014
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds
Tags : 
cloud, slef-service, customer experience, on-demand services, business technology
    
ServiceNow
Published By: Kofax     Published Date: Sep 08, 2011
See how some retail banks have redirected their focus to a more customer -centric approach. This whitepaper includes success stories from Banco Inversis and GMAC Commercial Mortgage Corporation (now Ally Financial) which highlight how Kofax has helped them maintain and even increase their competitive edge.
Tags : 
kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification
    
Kofax
Published By: Teradata     Published Date: Jul 30, 2013
This paper examines the obstacles that make interactive customer management a challenge for many insurance carriers. It describes how they can create a more customer-centric business by using a sophisticated analytics platform to uncover valuable insights into their business and provides concrete examples of specific areas where insurers gain value. The adoption of a customer-centric approach need not be accomplished all at once. Rather, it can be managed and self-funded by following a roadmap that delivers incremental capabilities and revenue.
Tags : 
insurance policies, integrated data warehousing, interactive customer management, customer management, insurance carriers
    
Teradata
Published By: FICO     Published Date: Sep 02, 2016
Download this case study to learn how the Collections Treatment Optimization program powered by FICO® Xpress Optimization Suite and FICO® Model Builder helped more than 6,000 customers avoid repossession and stay in their cars, and prevented 50,000 customers from reaching a stage of delinquency that would affect their credit. The program also helped grow the lending portfolio by 9% without adding collections headcount.
Tags : 
toyota financial services, fico, collections treatment optimization, cto, collections, auto loans
    
FICO
Published By: Comcast Business     Published Date: Jul 10, 2017
The financial services industry is increasingly at a crossroads. Faced with mounting pressure from external forces, such a competition from FinTech companies and a more demanding client base, banks and financial services firms are working to become more customer-centric in their approach to business. However, the need to keep sensitive customer and business information secure and ensure compliance with government regulations can stymie those efforts. The proprietary hardware so prevalent in traditional networks can’t provide what financial institutions need; a growing number, therefore, are turning to software-defined networking (SDN).
Tags : 
financial services, sdn, increase efficiency, reducing complexity, next-generation technologies, financial benefits, security control, lower costs
    
Comcast Business
Published By: SundaySky     Published Date: Mar 06, 2018
Card members at this consumer retail bank, enjoy a large variety of products and services. The bank offers standard banking transactions, credit cards, insurance, and investment products. After the 2008 financial crisis, the bank experienced a sharp decline in overall customer satisfaction, and also learned that its customers were more empowered than before. In order to adapt, the bank adopted a customer-centric approach by introducting: • A new customer motto: “Know me, value me, make it easy for me, and protect me” • A new core initiative is to always teach digital first • An understanding that customers are serviced on the digital channels they prefer to use SundaySky SmartVideo enables the bank to take a strategic approach to enhancing the customer engagement process with personalized video experiences that welcome new card members and assist them in fully understanding how to get the most out of their new product.
Tags : 
    
SundaySky
Published By: KPMG     Published Date: Jun 06, 2019
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience. Read this report to discover: • how HR can influence the customer agenda • how to take advantage of AI and D&A to recruit the right people • what skills customer service employees will need as a result of automation • how to win senior buy-in for new HR policies and approaches • seven action steps for building a customer-centric culture.
Tags : 
    
KPMG
Published By: Experian QAS     Published Date: Feb 25, 2013
An omnichannel customer experience is more important than ever before. However, this new customer-centric approach requires accurate data in order to be successful. Find out how organizations approach data quality in the changing retail environment.
Tags : 
omnichannel, data quality, customer experience, customer data
    
Experian QAS
Published By: Adobe     Published Date: Mar 08, 2017
This report, based on a survey of more than 2,000 digital marketers and ecommerce professionals in Asia Pacific, Europe and the US, explores the extent to which organisations are stepping up to the customer-centric approach.
Tags : 
adobe, survey, omnichannel, customer experience, customer experience management, customer-centric approach, marketing
    
Adobe
Published By: Aternity     Published Date: Sep 29, 2011
Published by Aternity, the paper includes 8 real-world cases detailing how Aternity empowers SAP customers with a user-centric approach to proactive IT management.
Tags : 
aternity, sap, application performance, it management, training, real-time
    
Aternity
Published By: FICO EMEA     Published Date: Feb 11, 2019
Toyota Financial Services Optimizes Collections Treatments with a Customer-Centric Approach
Tags : 
collections treatment optimisation, customer retention, lending decision, collection optimisation, debt managemen, auto leasing financing, automated credit decisioning
    
FICO EMEA
Published By: AWS     Published Date: Aug 15, 2018
Earning and keeping your customer’s trust is one key to long-term success. In today’s digital world, your customers expect product and service innovations at an increasingly rapid pace. At the same time, customer privacy and data security are under close scrutiny. These trends help to explain why organizations are migrating to Amazon Web Services (AWS): to benefit from the agility, scalability, and security that it offers. AWS has always put cloud security first. This security-centric approach not only helps you more effectively protect your data on AWS, but can also help you meet security and compliance standards.
Tags : 
    
AWS
Published By: Interactive Intelligence     Published Date: Nov 10, 2010
The demand for customer centricity is not only increasing it's becoming the driving principle behind any successful customer service strategy. Learn more about the recommended approach to customer centricity, from Marlon Machado, Product Manager, IBM and Brad Herrington, Sr. Manager, Solutions Marketing, Interactive Intelligence.
Tags : 
interactive intelligence, ibm, customer service strategy, marketing segment, crm, cebp
    
Interactive Intelligence
Published By: Esker     Published Date: Jun 23, 2015
Learn how you can leverage Accounts Receivable (AR) Automation tools to achieve more on-time payments by reading the Institute of Finance & Management’s (IOFM) white paper‚ 8 Steps to a Customer-Centric Approach in Collections.
Tags : 
collections, billing, automation, finance, management
    
Esker
Published By: IBM     Published Date: Sep 30, 2016
Data is the lifeblood of today’s digital businesses; protecting it from theft, misuse, and abuse is the top responsibility of every S&R leader. Hacked customer data can erase millions in profits, stolen IP can destroy competitive advantage, and unnecessary privacy abuses can bring unwanted scrutiny and fines from regulators while damaging reputations. S&R pros must take a data-centric approach that ensures security travels with the data regardless of user population, location, or even hosting model; position data security and privacy capabilities as competitive differentiators; and build a new kind of customer relationship.
Tags : 
ibm, security, data, privacy, forrester, forrester research, data management, business technology
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
Customer engagement has emerged as the most critical competitive factor in the current environment. Fueled by widespread mobile access and constant social connectedness, customers are demanding that every interaction, across every channel, be simple, streamlined and seamless. High expectations mean high stakes. When options abound and patience is low, customers don’t stick around. Companies need to get it right the first time. This new customer-centric standard and the ability to connect directly with customers is fueling a depth and breadth of enterprise reinvention. Ensuring that every customer experience across every conceivable channel delights and adds value calls for a Smarter Process approach and a new perspective on business process management.
Tags : 
    
IBM
Published By: Esker     Published Date: Jun 29, 2017
Getting paid is a top priority for every business. However‚ with the wide variety of invoice formats used along with disputes about pricing or items delivered‚ the process of billing and collections can be a complicated affair. Learn how you can leverage Accounts Receivable (AR) Automation tools to achieve more on-time payments by reading the Institute of Finance & Management’s (IOFM) white paper‚ 8 Steps to a Customer-Centric Approach in Collections. A happy customer today is a customer that will pay! Download the IOFM white paper and discover how to move your business to the top of your customers’ payment lists.
Tags : 
accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker
Published By: Bronto     Published Date: Jan 04, 2012
This customer-centric approach has made ACK a trusted brand and go-to source for paddlesports enthusiasts and outdoor adventurers. As ACK has evolved and grown, email has become an important driver of revenue.
Tags : 
bronto, marketing, ack, austin canoe & kayak, customer enagagement, email marketing, revenue
    
Bronto
Published By: IBM     Published Date: Aug 21, 2008
Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
Tags : 
itil, best practices, service management, asset management, ibm, ibm mi, ibm grm
    
IBM
Published By: Godfrey     Published Date: Oct 24, 2008
B-to-B Strategic Search has been created by Godfrey to provide the customer-centric, content-driven approach needed for successful business-to-business search performance. It uses all available tools to help B-to-B marketers achieve a presence in the search results of users who are looking for their technology or product. It thus includes both search engine optimization (SEO), the practice of modifying your site to improve organic search results, and search engine marketing (SEM), or paid search.
Tags : 
godfrey, search, b-to-b search, b-to-b strategic search, business-to-business search, search engine optimization, seo, search engine marketing
    
Godfrey
Search      

Add Research

Get your company's research in the hands of targeted business professionals.

© 2019  Created by RecruitingBlogs.   Powered by

Badges  |  Report an Issue  |  Terms of Service

scroll to the top