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customer experience gap

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Published By: IBM APAC     Published Date: Sep 25, 2017
It is no secret that customer expectations have changed considerably in recent years. What’s remarkable is the gap between the experience customers want and the experience they actually get. That gap is playing a larger role in whether a customer stays your customer, or decides to go somewhere else.
Tags : 
customer experience, digital perforamnce, it performance, digital experience, digital experience monitoring
    
IBM APAC
Published By: Dynatrace     Published Date: Apr 26, 2017
Digital business accounts for nearly a quarter of the world’s economy today, but many organizations still lack a complete view of the digital customer experience they’re delivering. That lack of clarity impedes business success. In this executive brief, MIT Technology Review describes how DPM can help bridge that gap.
Tags : 
customer experience, digital perforamnce, it performance, digital experience, digital experience monitoring
    
Dynatrace
Published By: Tealeaf     Published Date: Mar 31, 2011
Tealeaf's Customer Service Optimization Suite is the only solution that provides agents in the contact center with a complete view of what visitors saw, did and experienced on your website.
Tags : 
customer service optimization, customer experience gap, john dawes, tealeaf, multi-channel customer experience
    
Tealeaf
Published By: Tealeaf     Published Date: Apr 14, 2011
This guide focuses on how to provide a more seamless customer experience for customers transitioning from the website (mobile or fixed) to the customer service center.
Tags : 
customer experience gap, customer service center, tealeaf, contact center, visibility, online experience, online channel, customer service optimization, customer value
    
Tealeaf
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