Expedia Cruise Ship Centers saved $76 per agreement over a 3 year period by eliminating printing, faxing, and scanning. Read this case study to see how making the switch to DocuSign for their contract renewal and new-hire paperwork process has helped them save $1.5 million.

The use of analytics will define the successful midmarket business of the next decade, just as it will define the successful larger organization in this information age. The past decade has seen rapid change in the business climates with an explosion of global competition and economic uncertainty. Despite this, many midmarket companies have thrived by using their size and agility as a competitive advantage. Certainly they have fewer resources than large corporations who are able to invest large sums in IT. However, small yachts can turn and adjust their course much quicker than large cruise ships. The same came be said for midmarket companies. The most successful organizations are ones that can react the quickest to changes in the market place. Midmarket companies can take advantage of their smaller size by being more agile and quicker to change, or even reinvent themselves, to respond to the market.

The use of analytics will define the successful midmarket business of the next decade, just as it will define the successful larger organization in this information age. The past decade has seen rapid change in the business climates with an explosion of global competition and economic uncertainty. Despite this, many midmarket companies have thrived by using their size and agility as a competitive advantage. Certainly they have fewer resources than large corporations who are able to invest large sums in IT. However, small yachts can turn and adjust their course much quicker than large cruise ships. The same came be said for midmarket companies. The most successful organizations are ones that can react the quickest to changes in the market place. Midmarket companies can take advantage of their smaller size by being more agile and quicker to change, or even reinvent themselve

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Expedia CruiseShipCenters saved $76 per agreement over a 3 year period by eliminating printing, faxing, and scanning. Read this case study to see how making the switch to DocuSign for their contract renewal and new-hire paperwork process has helped them save $1.5 million.

iCruise.com, one of the largest sellers of cruises in the US, needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete and integrated approach to customer service

WMPH has nine sub-brands, each of which sells cruises to customers through distinct websites, including iCruise.com, AlaskaCruises,com and HawaiiCruiseOutlet.com. Given that each consumer has unique expectations from a cruise, the organization uses its websites as a touch-point to educate buyers about different options. Once buyers learn the different options available, they are then encouraged to interact with the contact center for a one-on-one consultation to help design a cruise which meets their unique needs.