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Published By: Genesys     Published Date: Dec 20, 2018
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered the landscape of business communications. Your PBX isn’t just an inconvenience, it could hurt your business. This eBook covers common problems associated with PBX systems as well as their impact on your business. Learn to identify signs of trouble in your business communications as well as key features to look for in a new system. Don’t let a fear of the unknown hold you back. Download the eBook and learn: • Key warning signs to look for in your PBX • The impact of maintaining an outdated system • How modern communication tools can benefit your business
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Genesys
Published By: Shavlik Technologies     Published Date: Dec 15, 2010
Now you can have easy SaaS-based Discovery and Reporting on all Physical and Virtual Systems, Security Update Status and Assets in Minutes.
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shavlik, cloud-based it management, saas, discovery and reporting, virtual systems, security update, netchk protect, virtual infrastructure
    
Shavlik Technologies
Published By: CDW Symantec     Published Date: Sep 06, 2012
Hear from real-world IT professionals about their experiences using Backup ExecT 2012.
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backup and recovery, cloud based backup systems, symantec, testimonials
    
CDW Symantec
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
BMC Software
Published By: Microsoft     Published Date: Jul 20, 2018
Each organization has a unique journey to the cloud based on its own starting point, its history, its culture, and its goals. This document is designed to meet you wherever you are on that journey and help you build or reinforce a solid foundation around cloud application development and operations, service management, and governance. At Microsoft, we have been on our own journey for the past decade, and over the past years we have learned important lessons by developing our own internal and customer-facing systems. At the same time, we've been fortunate to share the experiences of thousands of customers on their own journeys. This document is designed to share those experiences and distill them into proactive guidance. You do not need to follow these recommendations to the letter, but you ignore them at your peril. Our experience has shown that a careful approach to these topics will speed you along on your organization’s journey and avoid well understood pitfalls. For the past severa
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Microsoft
Published By: RingCentral     Published Date: May 22, 2014
The Cloud; software as service across the Internet, is experiencing mass proliferation for everything from banking to CRM. Communications are part of this migration and offer a compelling solution over the retro, hardware-based systems known as PBX. This paper illustrates comparative anatomies of the old and new models. Major benefits of cloud communications are detailed, including the elimination of costs, removal of complexity for managing the system, alleviating IT resources, and the benefits of one system with a host of features. A deep-dive of the technology supporting the solution is included.
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ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
    
RingCentral
Published By: BlackLine     Published Date: Jun 15, 2016
Finance is shifting from traditional rigid and manual accounting processes to more automated, more flexible, and more agile cloud based systems. This shift is essential, because it provides the productivity benefits so that finance can focus more on reporting and analyzing financial performance. Download this eBook, “The Modern Approach to Closing the Books” to learn a new approach to the Record-to-Report processes - an approach in which automation, controls and period-end tasks are embedded within daily activities allowing for; more balanced workloads, time freed for analysis, current – not out of date – results, and Finance to better align with business operations.
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BlackLine
Published By: Dyn     Published Date: Jul 29, 2015
In this O'Reilly report, author Andy Still points out: • How the advantages of using cloud-based systems outweigh the disadvantages • How you can closely monitor system elements that you don’t control, with Real User Monitoring (RUM) and other tools • How to use a CDN and cache data as close to users as possible • How to architect your systems to gracefully handle potential cloud service failures
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optimization, cloud, infrastructure, web operations, cloud migration, real user monitoring, cdn, cloud service failures
    
Dyn
Published By: Soonr     Published Date: Sep 03, 2014
Business happens at the speed of “right now” across departmental, physical, geographical and organizational lines. Secure, anywhere, anytime access to the most up-to-minute business content ensures that employees, partners and customers can do business faster. Neither remote VPN access nor cloud-only sharing solutions provide the flexibility, security, and universal access required to support today’s business. What’s needed is a solution that offers the benefits of cloud-based file access along with the control and manageability of local file systems. Discover the Soonr Hybrid Cloud Sync and Share Solution that preserves existing file server infrastructure, while delivering complete mobile file sharing and collaboration capabilities.
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soonr, cloud, sync and share, security, solutions, business support, vpn access, cloud sharingsoonr
    
Soonr
Published By: BMC Software     Published Date: Oct 21, 2013
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
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bmc, bmc software, itsm, service mangement, it management, itil, cloud, cloud service
    
BMC Software
Published By: Eaton     Published Date: Jan 26, 2016
Cloud computing vendors and colocation data centers make every effort to maximize the scalability, efficiency and agility of their data centers. As a result, more and more of them are looking into replacing older, transformer-based centralized power protection schemes with distributed architectures in which uninterruptible power systems (UPSs) reside in the white space (or data hall). This white paper describes the advantages of positioning UPSs in the white space as well as the essential qualities to look for in a white space-ready UPS.
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eaton, data center trends, white space, upss, uninterruptible power systems, data hall, it management, knowledge management
    
Eaton
Published By: IBM     Published Date: Apr 17, 2013
This January 2013 analyst paper features the advantages of IBM SmartCloud Storage Access and its value to customers who want to implement a private cloud solution. The answer to these organizations is IBM SmartCloud Storage Access (SSA), which lets organizations turn on-premise storage systems including SONAS and/or Storwize V7000 Unified Storage into powerful private clouds. The cloud-based storage services created by SmartCloud Storage Access combines the scale-out and unified features of the underlying storage systems into highly flexible and manageable cloud-based storage.
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smart, storage, cloud, ibm, analyst, organizations, sonas, services
    
IBM
Published By: IBM     Published Date: Apr 18, 2014
Infrastructure matters. Today’s business environment is increasingly dominated by mobile and cloud-based platforms, and by the skyrocketing volume of new data. And with 70 percent of the average organization's IT budget being spent on operations and maintenance, infrastructure must be simplified, adaptive and responsive. Those are the characteristics of the software defined environment: IBM’s optimized, customized, virtualized IT platform designed to replace systems that assign server, storage and network resources manually. This eBook serves as an essential introduction to SDEs: what they are, and why your organization needs them now more than ever.
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ibm, software defined environments, sde, it infrastructure, workloads, it operations, optimization, software
    
IBM
Published By: Epicor     Published Date: Sep 25, 2014
Companies now need to evolve quickly, which means being able to move some or all business operations to an existing or new ERP instance quickly and inexpensively, anywhere in the world. Small companies are increasingly likely to become multi-national as emerging markets take on larger roles in revenue growth. Larger companies continue to optimize and innovate through organic development, as well as through mergers and acquisitions. In this increasingly competitive environment, the ERP deployment choice is a signi?cant advantage for companies seeking an agile response to constantly changing and often-volatile market conditions. In particular, cloud-based ERP systems are increasingly seen as an effective means for companies to economically deploy new ERP or expand IT operations as their commercial reach broadens globally.
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business operations, erp, emerging markets, optimization, innovation, organic development, it operations, it management
    
Epicor
Published By: Epicor     Published Date: Mar 19, 2015
By utilizing an ERP solution that is available as on-premise or cloud-based, your organization can leverage choice for agile response in today’s rapidly changing business environment. What this means for today’s businesses: • The ability to deploy ERP on-premise, in the cloud, or in any combination • Greater adaptability in fluid, dynamic, and always evolving value networks • Faster deployment of solutions, faster upgrades of implemented solutions, staying current with technological advances • Enhanced support of business growth; improved ability to scale up or out to meet emerging opportunities and minimize risk • Powerful yet intuitive tools for easy configuration to specific business needs Flexible deployment, much of it cloud-based, will be the hallmark of ERP systems in the immediate and near future.
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erp deployment, cloud-based erp systems, it operations, commercial reach, it management, enterprise applications, telecom
    
Epicor
Published By: Epicor Software     Published Date: Mar 18, 2015
In this increasingly competitive environment, the ERP deployment choice is a signi?cant advantage for companies seeking an agile response to constantly changing and often-volatile market conditions. In particular, cloud-based ERP systems are increasingly seen as an effective means for companies to economically deploy new ERP or expand IT operations as their commercial reach broadens globally.
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erp deployment, cloud-based erp systems, it operations, commercial reach, it management, enterprise applications
    
Epicor Software
Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
In an innovation-powered economy, ideas need to travel at the speed of thought. Yet even as our ability to communicate across companies and time zones grows rapidly, people remain frustrated by downtime and unanticipated delays across the increasingly complex grid of cloud-based infrastructure, data networks, storage systems, and servers that power our work.
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Hewlett Packard Enterprise
Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Emid is a leading provider of managed ICT solutions and a pioneer of cloudbased banking systems in Africa. Based in Pretoria, Emid began as part of a major South African retail bank, providing core banking capabilities for other financial providers, and was acquired in 2015 by EOH, the largest technology service provider in Africa. Today, Emid provides managed services including networking, infrastructure, and IT support for businesses across industry sectors, as well as offering its C4 cloud-hosted, core-banking omni-channel platform.
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Group M_IBM Q418
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