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Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: Carbonite     Published Date: Oct 05, 2017
Data protection often seems like a clash between competing interests: the need to protect data, against the need to protect access to data. The challenge lies in deploying the right protection across the different systems and types of data, since they each require different forms of protection. IT pros need confidence that the protection they deploy can: •Ensure long-term survivability of historical data •Deliver data securely to different waypoints. •Extend protection as environments change.
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data protection, data security, carbonite, data recovery, data resiliency, data backup
    
Carbonite
Published By: Druva     Published Date: Oct 02, 2017
To best address HIPAA compliance, maintain productivity, and mitigate risk in the mobile age, HIPAA-regulated enterprises need to ensure high standards of data security and privacy on all endpoint devices that contain or have access to protected health information (PHI). Get this white paper to learn: What HIPAA means for data on endpoint devices Features you should look for when evaluating endpoint backup solutions How to maintain HIPAA compliance whether data is stored on-premise or in the cloud What other organizations are doing to comply with HIPAA/HITECH
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hipaa, hipaa compliance, risk mitigation, data security, endpoint devices, protected health information
    
Druva
Published By: Druva     Published Date: Sep 27, 2017
The public cloud’s reliability, security, and scalability offers the transformational potential to move disparate workloads to a single cloud platform for greater efficiency and agility. Discover 20 real-world benefits gained when moving backup, archival and disaster recovery to a single, native cloud platform.
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backup recovery, disaster recovery, public cloud, security cloud, native cloud
    
Druva
Published By: Druva     Published Date: Sep 27, 2017
There are significant differences between a cloud-native data protection solution and those that call themselves “clouds.” Understanding the value of each requires asking the right questions based on the needs of the organization. This executive brief provides critical insights into the pros and cons of each model.
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cloud protection, data protection, enterprise recovery, cloud
    
Druva
Published By: Druva     Published Date: Sep 27, 2017
Virtualization tools are providing storage pros with the ability to overcome the limitations of physical servers and gain more flexibility. While hypervisors are allowing them to leap over these boundaries, they’re simultaneously crumbling traditional data protection walls. It’s time to rethink how we handle backup. Inside, discover 8 essential real-world practices to put in place for hypervisor backup, archiving, and disaster recovery.
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vmware, virtualization, hypervisors, data protection, archiving, disaster recovery
    
Druva
Published By: Druva     Published Date: Sep 27, 2017
Managing the backup and restore of virtual machines in a distributed environment is typically a convoluted process. Learn how a cloud-native platform for these data protection workloads enables organizations to reduce the demands on IT teams as well as their budgets.
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vmware, data protection, cloud protection, native platforms
    
Druva
Published By: IBM APAC     Published Date: Sep 25, 2017
Today, SAP’s solution portfolio looks very different and addresses different business needs than the SAP of a few years ago. Instead of primarily managing back-office enterprise resource planning (ERP) processes such as finance and the supply chain, SAP is evolving into a new type of software company that’s poised to enable digital business. Numerous acquisitions — including leading eCommerce solution hybris and cloud solutions Ariba, Concur, and SuccessFactors — and a new platform strategy based on SAP Hana, an in-memory computing solution, mean that the SAP core is positioned to support real-time digital business in the era of connected everything.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
IBM APAC
Published By: N2WS     Published Date: Sep 15, 2017
Choosing the Right Backup and Recovery Solution for Your Cloud Data
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N2WS
Published By: N2WS     Published Date: Sep 15, 2017
Cloud Protection Manager by N2WS Helps Goodwill with Reliable Cloud Backup on AWS
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N2WS
Published By: AWS     Published Date: Aug 30, 2017
SAP workloads represent the backbone of your business, supporting critical systems and processes across organizations: inventory planning, HR, payroll, sales, and more. Learn how running SAP on AWS cuts costs, improves performance, and ensures the reliability and compliance scalable companies need. Download your copy now!
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aws, accenture, sap, payroll, efficiency
    
AWS
Published By: AWS     Published Date: Aug 28, 2017
SAP workloads represent the backbone of your business, supporting critical systems and processes across organizations: inventory planning, HR, payroll, sales, and more. Learn how running SAP on AWS cuts costs, improves performance, and ensures the reliability and compliance scalable companies need.
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AWS
Published By: CA Technologies     Published Date: Aug 24, 2017
The “connected car” market is forecasted to reach $98.42 billion by 20181. The convergence of the app economy, increased connectivity, the Internet of Things (IoT), growth of in-car screen displays and open enterprise data models is giving automotive manufacturers and their partners a wealth of opportunities to improve service delivery and backend supply-chain management.
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CA Technologies
Published By: IBM APAC     Published Date: Aug 22, 2017
For any sized organization, securing data and networks today is a daunting task. New vulnerabilities are discovered almost daily; new malware strains are developed as soon as a detection script is written for the old ones; and cybercriminals can buy prepackaged exploit kits on the Darknet backed by professional support teams. As a security analyst, you need more than a few point solutions designed to defend the network’s edge. You need visibility, perspective and an innate sense of when things just don’t seem right.
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ibm, qradar, cloud, analytics, flexibility, scalability, organization
    
IBM APAC
Published By: Juniper Networks     Published Date: Aug 10, 2017
Interactive Data is a trusted leader in financial information, delivering a comprehensive set of products and services designed to meet the needs of the front, middle, and back offices at some of the largest and most well-known institutions around the world. These clients trust Interactive Data to help support their investment activities and operational workflow through a broad range of offerings.
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interactive data, financial services, global network, market data, ethernet switches, low latency, it infrastructure
    
Juniper Networks
Published By: Carbonite     Published Date: Aug 02, 2017
The risk and downtime of server migration have locked many IT teams into platforms that are no longer ideal. Migrations are often delayed or avoided—whether it’s moving data to the cloud or back on premises, or upgrading the hardware of the database software. This results in lost opportunities, unnecessary costs, and a lack of agility that today’s IT teams can no longer afford. Carbonite Move Powered by DoubleTake quickly and easily migrates physical, virtual, and cloud workloads over any distance with minimal risk and near-zero downtime. Using efficient real-time, byte-level replication technology, Carbonite Move creates a replica of the data, application, database, or entire server being migrated and keeps it in sync with the production system. The migrated data can be validated without disrupting business operations, and downtime is limited to the seconds or minutes required for cutover to the new server.
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carbonite, doubletake, risk mitigation
    
Carbonite
Published By: Bright Horizons     Published Date: Jul 24, 2017
A prefect storm is brewing for employees in the “Sandwich Generation.” It’s a critical juncture: child care needs colliding with elder care demands right when employees are in key professional roles – and so exceptionally valuable to employers. Download our eBook to learn how to reduce absenteeism and improve productivity for employees managing their careers and care for both their children and aging parents.
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elder care, child care, employee retention, dependent care, back-up care, sandwich generation, work-life, absenteeism, presenteeism
    
Bright Horizons
Published By: NAVEX Global     Published Date: Jul 17, 2017
Thirty percent of organisations expect to do more work through outside third parties in 2017. However, third parties are responsible for 75 percent of foreign bribery schemes, making these engagements rife with risks that can’t be ignored. A strong third-party risk management programme will help your organisation make smart choices when it comes to engaging with outside business partners. The Definitive Guide to Third-Party Risk Management gives you insight, advice and examples to help your organisation recognise and address third-party risk.
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assessments, workflow, overseer, documentation, organisation, writing, review, feedback, updates, security
    
NAVEX Global
Published By: Code42     Published Date: Jul 12, 2017
Read the white paper today to learn how to keep your data on endpoints beyond your network.
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deduplication,  worker productivity,  backup solution,  recover data, data security,  protecting data
    
Code42
Published By: Code42     Published Date: Jul 12, 2017
Read the white paper today to learn more about how OneDrive creates these security issues when used as a backup solution.
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onedrive,  backup solution,  backup,  restore data,  cyber protection, data security,  security issues
    
Code42
Published By: Carbonite     Published Date: Jul 12, 2017
With IT departments stretched thin, it’s no wonder more businesses are looking to outsource their backup and disaster recovery (BDR) plan. The rise of disaster recovery as a service (DRaaS) is a big win for businesses that want their IT staff focusing on strategic business goals but still require a dependable, provable BDR deployment. Find out more by reading our white paper, 5 reasons to choose DRaaS. Carbonite DoubleTakeTM is now delivering leading DRaaS solutions for complex and mixed environments. Contact us to learn more.
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information technology, disaster recovery, it development, outsource
    
Carbonite
Published By: Riverbed     Published Date: Jul 10, 2017
DevOps is critical to accelerating digital business success. Research studies over the past several years consistently back this up, revealing benefits such as improved service delivery, increased customer satisfaction, and significant revenue growth.
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Riverbed
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Digital transformation is a concept on every IT and business leader’s mind, from improving back-office operations to creating better front-office experiences. Yet when it comes to adopting the latest information management technologies and digitally transforming operational processes, some organizations are further along than others. Download this report to find out how your organization stacks up.
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strategy, digital, transformation, onbase, hyland, information, management, cloud, governance, content, back-office, whitepaper, enterprise, transforming, business, industry
    
OnBase by Hyland
Published By: Bright Horizons     Published Date: Jun 23, 2017
Big changes are coming to the healthcare industry. Nurses and doctors are retiring at a record pace, just as more women than ever are entering medical school. The shift will result in hospital workforces that will be younger and predominantly female, resulting in greater risk for conflicts between work and families. Download our eBook to learn how dependent care programs help top healthcare providers around the country avoid costly absences and support critical talent goals.
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healthcare recruiting, retention, doctors, nurses, clinicians, dependent care, back-up care, child care
    
Bright Horizons
Published By: Adobe     Published Date: Jun 22, 2017
Download our new guide, Your Most Crucial Conversation, to learn how you can use personalized, real-time offers to give your customers what they need, right when they need it—so you can earn their trust and keep them coming back for more. Read the guide to discover how to: • Break down internal silos and speak consistently to customers • Deliver contextually relevant experiences for upsell, cross-sell, loyalty and retention • Make the transition to real-time personalization
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personalization, retention, conversation, cross-sell, customer loyalty
    
Adobe
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