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Published By: IBM     Published Date: Jul 26, 2017
A rewarding customer experience is the central aim for luxury gift company 1-800-Flowers.com: a fast, intuitive shopping process helps keep consumers loyal to its brands. Working with IBM, the company has built a master data management (MDM) system that helps deliver a more seamless experience to shoppers across multiple brands and channels.
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1 800 flowers, ibm, e-commerce, case study, master data management
    
IBM
Published By: Workday Netherlands     Published Date: Jul 05, 2019
"How can your growing organisation scale effectively and remain competitive? A strong HR core can help. This playbook from HR guru Jason Averbook and Workday offers step-by-step instructions for building an HR foundation that helps teams achieve success across your organisation. Read now to learn how the right technology enables you to: ? Streamline HR processes ? Better engage your workforce ? Deliver timely data-driven insights to stakeholders "
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finance, workday, workforce technology, digital strategy
    
Workday Netherlands
Published By: Fluke Networks     Published Date: Nov 05, 2014
This White Paper examines the need for AANPM and how it helps organisations to optimise the performance of business critical applications while speeding up network and application trouble-shooting and minimising downtime.
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application trouble shooting, the need for aanpm, benefits of aanpm, networking
    
Fluke Networks
Published By: Oracle     Published Date: Apr 13, 2017
For hospitality leaders, anticipating consumer trends and seeking innovations that enhance guest experiences are vital exercises that need to be practiced diligently. Now, more than ever – with the coming wave of disruptive technologies – taking these steps helps ensure success tomorrow.
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hospitality, artificial intelligence, facial recognition, customer experience, restaurants, 3d printing
    
Oracle
Published By: IBM     Published Date: May 19, 2016
In our 21-criteria evaluation of the dynamic case management (DCM) market, we identified the 14 most significant software vendors — Appian, bpm’online, Column Technologies, DST Systems, Eccentex, IBM, Isis Papyrus, Lexmark Enterprise Software, MicroPact, Newgen Software, OnBase by Hyland, OpenText, Pegasystems, and TIBCO Software — and researched, analyzed, and scored them. The evaluation focused on providers’ adaptive, analytics, and mobile features, all critical to helping enterprises tackle increasing volumes of varied and unstructured work. This report helps enterprise architecture (EA) professionals select the best providers to meet their unique needs.
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ibm, forrester, forrester wave, dynamic case management, dcm, software vendors, software, enterprise applications
    
IBM
Published By: IBM     Published Date: Jul 21, 2016
This e-book explores the many uses of client insights for banking and wealth management. By using sophisticated analytics and cognitive capabilities, your organization can gain deep understanding of what matters most to your clients. Knowing them well helps to provide targeted, personalized service that they value and increases their loyalty. It’s a smart pathway for reducing churn and generating new revenue models through meaningful cross-selling opportunities in today’s customer-centric world.
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ibm, banking, client insight, financial services, engagement, client insights, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: May 26, 2017
Securing your infrastructure, your customer interactions and protecting your data are critical to preserving your reputation and your bottom line. Many cyber attacks remain undetected for up to eight months1 and can cost an organization an average of 11 million USD.2 Today’s cyber actors are becoming more sophisticated, agile and capable of getting past any network security. Organizations must evolve, replacing traditional defensive security strategies with a proactive, intelligence-driven offense to prevent and disrupt these threats. IBM® i2® Enterprise Insight Analysis is a next generation intelligence solution that enables organizations to incorporate cyber threat hunting into their security strategy and turn their defense into a proactive offense.It helps organizations uncover critical insights about their threats and threat actors so they can mitigate and counter more threats with a combination of multi-dimensional visualte analysis capabilities
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ibm, ibm i2, cyber security, customer interaction, enterprise insight analysis
    
IBM
Published By: Bazaarvoice     Published Date: Oct 15, 2012
By 2017, Millennials - currently in their mid-teens to mid-30s - will have more spending power than any generation. And they're the proxy for all consumers, so capturing them helps you capture everyone else, too.
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bazaar voice, social media, marketing, mobile marketing, internet marketing, consumer input, consumer behavior
    
Bazaarvoice
Published By: RES Software     Published Date: Jul 03, 2012
Desktop upgrades can be complex and full of risks. RES Software helps you achieve better long-term results.
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res software, healthcare, technology, healthcare it, workspace manager, scripts, clinician productivity, desktop migration
    
RES Software
Published By: Workday     Published Date: Aug 07, 2018
Just like a house needs a good foundation, a finance system needs the right technology. Workday took a fresh approach to technology to give finance a distinct advantage in analytics, close and consolidation, growth, and more. See how Workday helps finance become a strategic partner.
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technology, analytics, strategic partner
    
Workday
Published By: CEB     Published Date: Aug 12, 2013
B2B buyers are learning on their own and delaying contact with suppliers until late in the purchase. Most B2B marketers are fighting back with thought leadership—but it’s not working. The Challenger Marketing approach helps marketers stand out amongst the noise and more reliably reset the customer’s purchase criteria decisively in theirf avor.
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content marketing, thought leadership, b2b marketing, demand generation, lead generation
    
CEB
Published By: VMware, Inc     Published Date: Oct 28, 2014
Few companies can afford operational disruption, yet IT budgets remain flat and can’t encompass the growing need for additional resiliency measures to protect critical-business applications. The recovery-as-a-service offering from VMware, VMware vCloud® Air™ Disaster Recovery, helps you fulfill the need to implement or supplement your organization’s continuity plans while addressing budget, time, and resources constraints. It provides simplified replication and recovery based on the VMware vSphere® platform. For a successful setup of your disaster recovery service, keep in mind the following tips when getting started.
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cloud, disaster recovery, it budgets, resiliency measures, continuity, networking, data center
    
VMware, Inc
Published By: McAfee     Published Date: Sep 15, 2014
The need for robust network security is growing, but IT security teams, resources, and budgets are shrinking at many organizations. That doesn’t mean you have to scale down your growth or skimp on key IT security areas, but it does mean you need to optimize your resources, starting with your network firewall team. Resource optimization involves the automation and streamlining of operational processes and management workflows so that your IT team members can be freed up to focus their time, skills, and expertise on priority projects. Furthermore, optimizing your resources helps preserve your budget while eliminating budgetary conflicts and slashing administrative costs.
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network security, it security, firewall, resource optimization, security management
    
McAfee
Published By: ClearStory     Published Date: Oct 07, 2014
Organizations are more data hungry than ever. Thanks to advances in machine learning and semantic processing, they can now gain new insights from that data. ClearStory Data helps business users gain new insights into their markets and the environments in which they operate.
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data hungry, semantic processing, insight, market enviornment, data management, data center
    
ClearStory
Published By: Dell     Published Date: Sep 14, 2017
Read this executive brief from Quinn Street to learn how: • Advances in mobility and durability are allowing computing devices to leave the office and be used in field environments • Organizations that invest in rugged devices for field operations will see a better return on investment compared to non-rugged devices • Discover how Dell’s investment in real-world testing helps its rugged devices stand up to harsh environments
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Dell
Published By: Workforce Software     Published Date: Mar 04, 2015
The traditional functions of a time and attendance system still matter, but newer solutions can deliver so much more. Join this informative webcast to learn some of specific advantages that cloud delivery offers for time and attendance, and for an update on the security best practices that vendors should employ to keep your system—and your data—safe. The presenters will also describe how a modern solution can improve decision-making, boost productivity, and provide a better view of your total workforce.
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workforce software, cloud, time attendance, modern solution, human resource technology, human resources
    
Workforce Software
Published By: VMware AirWatch     Published Date: Feb 21, 2017
More organizations are choosing Horizon 7 over Citrix XenDesktop and XenApp because Horizon offers a more comprehensive and feature-rich solution. The three key architectural advantages that Horizon has over Citrix are a trusted platform, flexible delivery options, and workspace environment management. Download this whitepaper to learn how VMware Horizon® 7 helps IT manage, control, and protect all Windows resources at the speed required and with the efficiency that business demands, delivering desktops and applications through a single platform to end users anytime, anywhere, on any device.
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VMware AirWatch
Published By: Oracle CPQ BB     Published Date: Feb 05, 2016
How much selling power are you really getting from your sales teams? Are you making the most out of your CRM investment? Companies have a universal need for revenue growth, profitability, and customer satisfaction. In hopes to satiate this need, most companies have made significant investments in sales force automation to capture sales data, increase visibility to sales pipeline, and gain business insight to make better business decisions. However, few companies can say they have fully realized the benefits they hoped to achieve from their CRM investment. Additionally, with today’s modern, informed buyer, CRM technologies need to empower sales users with better information that’s easy to find and helps them sell. Read more to learn how Oracle Configure, Price, and Quote (CPQ) Cloud extends sales automation to simplify and streamline modern quote-to-cash processes and more!
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Oracle CPQ BB
Published By: Ping Identity     Published Date: Feb 12, 2016
Most organizations today are scrutinizing technology budgets more and more. It helps to see technology investments in terms of total economic impact (TEI). Forrester Research quantified the benefits of implementing Identity and Access Management (IAM), and one of the top reasons supporting IAM was to eliminate the need for repeated user sign-ons, which increases user satisfaction. In measuring the TEI of one large organization’s IAM investment, Forrester uncovered several areas where SSO had a direct impact on improving the customer experience and driving revenue.
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Ping Identity
Published By: Genesys     Published Date: Nov 06, 2017
Whether you want to replace a legacy contact center solution or you’re transforming your customer experience strategy, PureCloud by Genesys delivers fast results and helps you deliver next-generation customer experiences.
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purecloud, genesys, contect center solution, customer experience
    
Genesys
Published By: Puppet     Published Date: Jun 24, 2016
The fifth annual State of DevOps Report, presented by Puppet and DevOps Research & Assessment (DORA), confirms and highlights the fact that achieving higher IT and organizational performance is a team effort spanning development and operations — and it’s an investment that can deliver powerful returns. This year’s report shows how DevOps speeds up delivery, improves quality and security, enhances employee engagement and more. Download the report to learn why: • High-performing IT organization experience 200x more frequent deployments and 24x recovery from failures. • High performers spend 22 percent less time on unplanned work and 29 percent more time on new work, such as features or code. • Taking an experimental approach to product development improves IT performance. The report also helps you understand the ROI of DevOps, and includes formulas to quantify your potential cost savings, using metrics from you own organization.
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Puppet
Published By: Brainshark     Published Date: Aug 02, 2017
Whether your sales reps are 25 or 65, sales enablement leaders all have the same goal: to ensure that reps are prepared to have impactful conversations with each and every buyer. However, the preferred methods of sales coaching change from generation to generation. Thankfully, sales coaching technology helps sales enablement leaders bridge that gap. This exclusive eBook provides details on how to use technology to alter your coaching strategy to appeal to next-gen sales reps, including: • Mobile and video-based coaching • Options for both formal and informal learning • Coaching for both individual and organizational mastery
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next-gen sales force, sales enablement, coaching, salesforce
    
Brainshark
Published By: Secureworks     Published Date: Oct 04, 2017
The SecureWorks Incident Management and Response team helps organizations of all sizes and across all industries prepare for, respond to and recover from even the most complex and large-scale security incidents. This paper is designed to help you ask tough, dir ect questions of any incident response services provider to help you determine the vendor’s capabilities, and if that vendor represents the best fit based on your organization’s particular needs. We highly recommend using the following questions when evaluating any outside assistance with your incident response function.
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Secureworks
Published By: Secureworks     Published Date: Oct 04, 2017
The SecureWorks® Counter Threat Unit™ (CTU) research team analyzes security threats and helps organizations protect their systems. During May and June 2017, CTU™ researchers identified lessons learned and observed notable developments in threat behaviors, the global threat landscape, and security trends: • The global WCry and NotPetya campaigns reinforced the need for a layered approach to security. • Attacks used obfuscated malicious files and scripts to bypass filtering and deliver malware. • A Chinese threat group has had repeated success using compromised websites to attack targeted organizations. • Threat actors have been stealing intellectual property from Japanese enterprises.
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Secureworks
Published By: Fiserv     Published Date: Nov 07, 2017
"Improve Loan Data Quality and Compliance from Origination to Delivery. This complimentary CEB Gartner paper helps identify process and technology issues that lead to loan defects. Learn strategies for fixing issues and recommends technologies to help lenders improve loan data quality and compliance to reduce costs and improve the borrower experience. "
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid
    
Fiserv
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