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Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention, customer service management, remote access tools, collaboration, software development, business technology
    
LogMeIn Rescue
Published By: Anaplan     Published Date: Mar 29, 2018
As businesses grow more optimistic about opportunities for growth, the pressure is on for sales organizations to meet ever higher revenue targets. In a global survey on sales performance optimization by CSO Insights, 94 percent of respondents said their 2014 revenue targets were higher than last year’s. It’s no wonder that “capture new accounts,” cited by 60 percent of respondents, topped the list of objectives for 2014 in the study. At the same time, many sales reps are struggling to meet even their current quotas. And in an Aberdeen Group survey, nearly half identified insufficient revenue growth as the top pressure motivating them to pursue sales management initiatives ranging from building out the capabilities of sales teams to improving management practices and investing in technology tools.
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sales, performance, revenue, optimization, objectives, accounts
    
Anaplan
Published By: Dassault Systemes SolidWorks Corp.     Published Date: Mar 27, 2018
Virtual prototyping is a critical tool for companies looking to successfully develop and optimize products as well as navigate product behavior complexities. In fact, virtual prototyping users saw a 13 percent decrease in overall development time. This report from Aberdeen Group, a U.S. technology and services company, explores how Best-in-Class companies are using virtual prototyping to innovate and differentiate products from the competition.
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companies, virtual, prototype, tools, development, optimization
    
Dassault Systemes SolidWorks Corp.
Published By: Acronis     Published Date: Dec 28, 2011
This Analyst Insight by the Aberdeen Group highlights the rise of virtualization and then discusses what leading organizations can do to adjust their data protection and recovery practices to take advantage of this major change.
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virtualization, data backup, data recovery, virtual backup, virtualization software, data deduplication, server virtualization, server migration, p2v, migrate to virtual machines
    
Acronis
Published By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
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aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction
    
Aberdeen Group
Published By: UNIT4 CODA     Published Date: Aug 22, 2011
Financial executives need to have a no-compromise approach to financial modeling and application choice, irrespective of where these applications are deployed.
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unit4 coda, best-of-class strategy, cloud computing, saas, aberdeen group, financial executives, financial modeling, applications choice, business applications, cfo, financial management, solution deployment methods
    
UNIT4 CODA
Published By: Aberdeen - youSENDit     Published Date: Sep 14, 2011
YouSendIt is a Web-based secure digital file delivery company, which lets users securely send, receive and track files on demand. It is an alternative to sending large e-mail attachments, using FTP, and sending CDs or DVDs or tape or USB flash drive via Sneakernet. The sender can enter the recipients' e-mail addresses, attach the file and send it; the recipients receive an e-mail notification with a URL that lets them download the file.
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yousendit, dortch, large content, file sending, marketing, technology, data management, email security
    
Aberdeen - youSENDit
Published By: Aberdeen - youSENDit     Published Date: Sep 14, 2011
Consumer-focused technologies that are deployed by employees can provide tremendous value to any business and can provide IT organizations with more functionality than they can afford or are willing to deploy. However, consumer technologies must be appropriately managed in order to satisfy corporate security, compliance and other requirements. This means integrating consumer technologies into the existing IT fabric in order to achieve the greatest possible synergies between consumer-focused and IT-deployed technologies.
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yousendit, ftp replacement, secure file transfering, online fire sharing, uploading files, consumerization of it, ip storage, network attached storage
    
Aberdeen - youSENDit
Published By: Aberdeen - youSENDit     Published Date: Sep 14, 2011
Aberdeen Group research finds that file transfer has transformed from a loose collection of low-level protocols to full-featured, enterprise-class solutions for secure, reliable managed file transfer. This report examines how organizations benefit from managed file transfer solutions, and recommends steps to success for all organizations.
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yousendit, technology, greater business value, reliable file transfer, low-level protocols, security
    
Aberdeen - youSENDit
Published By: Aberdeen - youSENDit     Published Date: Sep 14, 2011
This white paper discusses the drivers for migrating to Exchange 2010 and why decision makers should consider adopting cloud-based MST/AM during the planning phase of the overall migration.
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yousendit, exchange, cloud-based, cloud computing, web services, sending files
    
Aberdeen - youSENDit
Published By: McAfee EMEA     Published Date: Nov 15, 2017
Time has become a critical capability in being able to extract the business value enterprises want from their data and computing infrastructure, as well as to protect the business value that has already been created. In multiple areas of cyber security, time is currently working in favor of the attackers — and time is the strategic advantage that the defenders need to regain. In this report, Aberdeen Group provides four illustrative examples of how recapturing an advantage of time can help defenders to reduce their risk, in the fundamental categories of data protection, threat detection and incident response, data center / cloud security, and endpoint security.
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cyber, security, defenders, business value, infrastructure, data, business, protection
    
McAfee EMEA
Published By: Adobe     Published Date: Jun 29, 2012
The volume of customer data that marketing departments possess continues to grow at explosive rates. But new research from the Aberdeen Group finds that less than 40% of marketers use this information to optimize and target their campaigns. This "data rich, insight poor" phenomenon is examined in their new white paper, which identifies common analytics challenges-and shows how you can rise above them.
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adobe, cmo, analytics, marketing, aberdeen, optimize, campaign, optimization
    
Adobe
Published By: MX Logic     Published Date: May 21, 2008
In this recent report, the Aberdeen Group’s research revealed that 100% of Best-in-Class companies consume some managed security services as part of their security strategy. The most widely deployed and easiest to implement managed security service is email security.
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managed security services, managed services, email security, security solutions, web security, security incidents, data loss, malware infections, anti-botnet, denial-of-service, dha, dos, intrusion detection, security
    
MX Logic
Published By: Motorola     Published Date: Feb 06, 2008
In this report, Aberdeen takes an in-depth look at how best-in-class organizations are using mobile messaging to improve productivity and customer service. They also define the steps that can help your organization deploy a best-in-class enterprise mobile messaging solution.
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mobile email, sms, mms, mobile im, mobile voip, enterprise mobile messaging, mobile security, unified mobile messaging, mobile roi, interoperability, mobile device platform, mobile device management, motorola, motorola good
    
Motorola
Published By: Motorola     Published Date: Feb 06, 2008
Aberdeen's research shows that Unified Communications (UC) solutions have a measurable impact on the productivity of an organization's workforce. Read this report to learn how best-in-class organizations are leveraging their UC solutions as part of an integrated business-process mapping program to understand how UC solutions help the workforce most effectively impact those core business processes.
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unified communications, soft phones, ivr, mobile, mobility, fixed mobile convergence, productivity, motorola, motorola good, wireless
    
Motorola
Published By: Motorola     Published Date: Feb 06, 2008
In this paper, Aberdeen details how best-in-class organizations equip and manage their mobile workforce. You can also determine the steps your organization needs to take in order to maximize productivity for your road warriors.
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mobility, wireless, remote workers, road warrior, global roaming connectivity, mobile device, cellular data cards, vpn, motorola, motorola good
    
Motorola
Published By: Symantec.cloud     Published Date: Sep 07, 2010
Drawing on the findings from multiple benchmark studies on best practices in email security and security software as a service, Aberdeen's analysis shows that users of cloud-based email security had substantially better results than users of on-premise email security implementations in the critical areas of security, compliance, reliability and cost.
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messagelabs hosted services, email security, cloud computing, audit, compliance
    
Symantec.cloud
Published By: Aberdeen Group     Published Date: Sep 11, 2012
Customers are the lifeblood of business, but their importance is sometimes forgotten when it comes time to collect payment. For most organizations, accounts receivable is one of the largest assets on the balance sheet. To maintain a competitive position in the market, companies are looking to improve asset-to-cash conversion performance. From the financial supply chain perspective, the goal of the order-to-cash cycle is simple: to translate successful sales into actual financial benefit for the organization.
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aberdeen, accounts receivable, customers, business, organization, conversion performance, business technology
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
In this whitepaper, you will see that the financial benefits of cloud computing are very real, the payback period is characteristically very short and the action steps to obtain these savings are very well defined.
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ibm, cloud computing, aberdeen, business technology, business, roi, it environment, data center
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
IBM® Tivoli® Netcool®/OMNIbus is a "manager of managers" designed to collect and correlate events from a broad spectrum of infrastructures, providing a "single pane of glass" view into the performance of the entire IT and business infrastructure.
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business technology, ibm, aberdeen, manager, business infrastructure, it management
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
This book helps put the private cloud model of computing into perspective for both businesses and technical leaders, providing valuable insight on how to make cloud computing an integral part of your business.
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cloud, computing, aberdeen, technology, ibm, cloud, private cloud, business, business technology, data center
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
The purpose of this paper is to introduce the cloud computing adoption framework from IBM and make it available for use by any organization looking for a standardized frame of reference for cloud computing discussions.
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cloud, computing, aberdeen, technology, ibm, cloud, cloud adoption, business technology, data center
    
Aberdeen Group
Published By: Kronos Incorporated     Published Date: Jan 23, 2013
Join Mollie Lombardi, Vice President of Aberdeen Group's Human Capital Management practice as she shares the latest research findings on how workforce management solutions can help the SMB improve productivity and business results.
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it trends, big data, workforce management, cloud, cloud computing, hrms, small business, hris, smb, time & attendance, timekeeping, scheduling, automation, best-in-class, timekeepers, human resources
    
Kronos Incorporated
Published By: Jive Software     Published Date: Feb 24, 2014
The workforce is as dispersed as ever – companies are looking to social collaboration to facilitate the engagement once fostered around the water cooler. By understanding the power of social collaboration tools, HR can lead an organization to where the talent is while enabling business success through the success of its people.
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jive, aberdeen group, hr management, hr technology, talent management, recruiting, social business, enterprise social collaboration, esc, recruiting, retention, content sharing, collaboration, it management, social media
    
Jive Software
Published By: Aberdeen-IBM     Published Date: Sep 12, 2012
The purpose of this paper is to introduce the cloud computing adoption framework from IBM and make it available for use by any organization looking for a standardized frame of reference for cloud computing discussions.
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cloud, computing, aberdeen, technology, ibm, cloud, cloud adoption, application integration, business technology
    
Aberdeen-IBM
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