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Published By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Service Now
Published By: HireVue     Published Date: Jul 17, 2018
HOW TO OVERCOME HEALTHCARE'S BIGGEST HIRING CHALLENGES Healthcare recruiting is intensely competitive. 60% of the fastest-growing occupations in the US are in healthcare, and it takes twice as long to fill a healthcare role than the national average. In this eBook, you’ll learn three approaches to solving healthcare recruiting’s toughest challenges. EXPECT TO LEARN: The 3 biggest challenges facing healthcare recruiting in 2018 (and how to solve them) Why it takes 2x as long to fill a healthcare role How to shrink hiring time without sacrificing quality of hire 4 ways to differentiate your organization from your competition Find out what the research says about these healthcare recruiting challenges and how you can overcome them in your organization. Download the free eBook now.
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HireVue
Published By: Magento     Published Date: Mar 28, 2018
International retail sales are expected to increase by 5.5% to $28.3 trillion by 2018. launching an international site can take up valuable time and resources, and missteps can be costly. From web page layout, to word definitions and cultural preferences, countries have widely varying practices and unique online user behaviors. How efficiently you manage changes in culture, language, customs, currency, tax, and laws can make the difference between success and failure. POWER YOUR BUSINESS TO EXPAND RAPIDLY INTO FOREIGN MARKETS: Think Local and Flexible to Act Global Communicate in Other Cultures Design a Flexible and Scalable Global Process Efficiently Manage Multiple International Sites
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international, markets, company, globally, competition
    
Magento
Published By: LogMeIn     Published Date: Feb 27, 2018
The rise of mobile devices have changed the way we communicate, the way we work, and the way we shop. Mobile devices give power to the consumers. Constant connectivity allows for easy access to endless information providing customers with multiple purchase options. In eCommerce, mobile shopping is sharply rising. According to Forrester, 29% of all U.S. eCommerce transactions will occur on a tablet or mobile phone this year, totaling $114 billion. By 2018, that percentage will rise to 54% of the total $414 billion in eCommerce sales.i All of this information points to the fact that mobile is not just a trend, it's a reality. A reality that forces businesses to change the way they engage with their customers.
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mobile, applications, reporting, deployment, chat, device
    
LogMeIn
Published By: Pindrop Security     Published Date: Sep 24, 2018
With physical and online information security always growing stronger and harder to crack, fraudsters gravitate toward the weakest link in your security—your contact center and voice channels. For many years, our annual fraud reports have shown that fraudsters increasingly exploit the phone channel. Fraud rates continue to increase every year, and this year is no different. Between 2016 (1 in 937 calls) and 2017 (1 in 638 calls), the overall voice channel fraud rate increased by 47%, continuing on the upward trend from last year 113% increase.1 From 2013 through 2017 we have seen the fraud rate climb over 350%, with no signs of slowing down. It is important to note, that some verticals (i.e. Retail) experience even higher fraud rates than shown here.
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Pindrop Security
Published By: UNiDAYS     Published Date: May 21, 2018
Already reshaping politics and the workforce – not to mention the commercial world – Gen Z is an economic force to be reckoned with. Read up on the retail trends they’re instigating in this new report. And get a jump on the competition.
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retail, trends, youth, gen z, shopping, marketing, loyalty, affinity
    
UNiDAYS
Published By: TIBCO Software     Published Date: Feb 26, 2019
MoneyLIVE’s annual survey of over 600 banking professionals found that traditional banks face a significant challenge when it comes to building AI-powered customer journeys. 75% believe that as the use of AI intensifies, banks will struggle to recruit the necessary expertise. 84% fear regulatory and liability issues surrounding AI. Just 7% think their organization’s use of AI is highly sophisticated. But for banks to keep pace with challengers and FinTechs, it’s crucial that they harness this continually evolving technology. Download this chapter of MoneyLIVE's The Future of Retail Banking Report 2018/19 now and understand how TIBCO’s Connected Intelligence Platform, with the use of AI and machine learning algorithms, can help with banks’ digital transformation needs.
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artificial intelligence, machine learning, financial services, retail banking
    
TIBCO Software
Published By: TIBCO Software     Published Date: Mar 12, 2019
Fraud affects more than just your customers, it fundamentally destroys your reputation and has significant impact on your bottom line. In the first half of 2018, financial fraud from payment cards, cheques and remote banking totaled £358m in the UK alone, resulting from over a million incidents, an increase of more that 50% over the last 4 years. Have a look at this interesting Infographic to find out more.
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fraud, fraud prevention, uk fraud, fraud detection, machine learning
    
TIBCO Software
Published By: Engage2Excel     Published Date: Feb 11, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1. • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel
Published By: Engage2Excel     Published Date: Apr 29, 2019
Teleworking has grown 115% in the past decade, according to the Society for Human Resources. However, in 2017, a number of large employers made headlines by abandoning their telework initiatives, citing the desire to improve communication, collaboration and teamwork. This move was surprising to many for two reasons: • Nearly three-quarters of millennials express a desire to have more opportunities to work remotely1 . • Employers can save $11,000 per half-time telecommuter2. Do employees who work remotely feel less recognized, exhibit lower engagement levels or experience less attention from their manager? To find out, we conducted a regression analysis on our 2018 survey of 5,000 employees nationwide. The results presented on the following pages may surprise you.
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Engage2Excel
Published By: Docker     Published Date: Feb 21, 2019
Why Read This Report In Forrester’s evaluation of the emerging market for enterprise container platform (ECP) software suites, we identified the eight most significant providers in the category — Docker, IBM, Mesosphere, Pivotal, Platform9, Rancher Labs, Red Hat, and SUSE — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Enterprise architects can use this review to select the right partner for their enterprise container platform needs.
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migrate applications, containerization, application development, digital transformation, microservices, modernization, cloud computing, hybrid cloud
    
Docker
Published By: Seismic     Published Date: May 14, 2019
Sales enablement is quickly becoming one of the largest priorities for global, enterprise organizations. 37% of organizations consider sales enablement to be their top marketing priority over the next 12 months.* The impact is clear. Organizations that have undertaken a sales enablement initiative have seen a 350% increase in content usage and 65% more revenue generated by new reps. In this guide you'll learn everything you need to know about this emerging field including how organizations are using sales enablement to help supercharge their bottom line. *Hubspot’s 2018 State of Inbound
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Seismic
Published By: Oracle     Published Date: Oct 20, 2017
Virtually every business-oriented conversation Wikibon has with senior IT leaders includes a discussion of digital transformation. The relevance to this research is the increasing interdependency between organizations and the data they use, create, access, share and store. Digital means data and lots of it; and this data must be protected. The data requirements facing organizations today as a direct result of digital initiatives are unprecedented and require new approaches for protecting and enabling recovery for high value data assets. Governments around the world are trying to keep pace with the digital tsunami and new/evolving regulations will further pressure data protection and recovery requirements. For example, the EU’s General Data Protection Regulation (GDPR) states that organizations must take appropriate measures to ensure the ability to restore personal data “in a timely manner in the event of a physical or technical incident.” Beginning in May of 2018, penalties for non-co
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Oracle
Published By: Workday     Published Date: Jan 31, 2019
Read the latest Gartner Magic Quadrant for Cloud HCM Suites to get a side-by-side comparison of key HCM vendors and learn why the world’s leading research and advisory company named Workday a leader for the third year in a row.
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workday, workforce technology, digital strategy
    
Workday
Published By: Zscaler     Published Date: Jun 19, 2019
Scoprite il nostro rapport semestrale Cloud Security Insights Threat Report 2019 – Uno studio delle minacce basate sui protocolli SSL/TLS, che analizza il traffico criptato nel cloud Zscaler tra luglio e dicembre 2018. Il rapporto, stilato dal nostro team di ricerca ThreatLabZ, si focalizza sulla varieta’ di attacchi via SSL e bloccati da Zscaler, tra cui gli attacchi di phishing, i botnet, malware, etc.
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Zscaler
Published By: Zscaler     Published Date: Jun 20, 2019
Découvrez notre rapport semestriel Cloud Security Insights Threat Report 2019 - une étude des menaces basées sur les protocoles SSL/TLS, qui examine le trafic chiffré sur le cloud Zscaler™ entre juillet et décembre 2018. Le rapport, compilé par notre équipe de recherche du ThreatLabZ, se penche sur une variété d’attaques exécutées via SSL et bloquées par Zscaler, parmi lesquelles les attaques de phishing, les botnets, l’exploitation du navigateur et le contenu malveillant.
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Zscaler
Published By: Zscaler     Published Date: Jun 20, 2019
Descubren nuestro informe semestral Cloud Security Insights Threat Report 2019 – un estudio de las amenazas basadas sobre los protocolos SSL/TLS, que analiza el trafico encriptado sobre el cloud Zscaler™ entre julio y diciembre de 2018. El informe, recopilado por nuestro equipo de desarrollo del ThreatLabZ, se interesa a la variedad de ataques ejecutados vía SSL y bloqueados por Zscaler, entre las cuales los ataques de phishing, los botnets, la explotación del navegador y el contenido malicioso.
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Zscaler
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
The General Data Protection Regulation – or GDPR – is a European Union (EU) law that protects the rights of individuals with respect to their data. Adopted as an EU law in April 2016, organizations that hold data about any resident of the EU must be compliant by May 2018. With attention-grabbing fines of €20 million or 4% of global annual turnover, GDPR commands attention at the highest levels. And despite the “legalese” that compliance suggests brands utilize, the brands that balance legal compliance with a human approach will turn GDPR to their advantage. This white paper provides a series of actions you can take to make the most of GDPR to both enhance your customer relationships and mitigate risk.
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data driven marketing, gdpr, compliancy, data privacy, customer data, omnichannel, multichannel, automation
    
Selligent Marketing Cloud
Published By: Mimecast     Published Date: Apr 18, 2017
"Your Email & The EU GDPR GDPR changes how organizations need to protect personal data, including data contained in email and contact databases. Regardless of physical location, you must be in GDPR compliance for EU resident personal data by May 2018. Download the white paper to learn: - The unprecedented level of effort required for collecting and processing personal data - The specific security, privacy and protection requirements to comply with GDPR - How a majority (58%) of mid-sized and large organizations have a poor understanding of the wide scope of the regulation and associated penalties"
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gdpr, email, personal data, security, data protection
    
Mimecast
Published By: StreamSets     Published Date: Sep 24, 2018
The advent of Apache Hadoop™ has led many organizations to replatform their existing architectures to reduce data management costs and find new ways to unlock the value of their data. One area that benefits from replatforming is the data warehouse. According to research firm Gartner, “starting in 2018, data warehouse managers will benefit from hybrid architectures that eliminate data silos by blending current best practices with ‘big data’ and other emerging technology types.” There’s undoubtedly a lot to ain by modernizing data warehouse architectures to leverage new technologies, however the replatforming process itself can be harder than it would at first appear. Hadoop projects are often taking longer than they need to create the promised benefits, and often times problems can be avoided if you know what to avoid from the onset.
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replatforming, age, data, lake, apache, hadoop
    
StreamSets
Published By: Workday France     Published Date: Feb 04, 2019
Vous recherchez un partenaire de confiance pour votre système de gestion financière qui possède les atouts nécessaires pour accompagner votre organisation aujourd'hui et dans le futur ? Obtenez une analyse du marché, des recommandations clés pour évaluer les fournisseurs, etc. Téléchargez votre rapport gratuit du Magic Quadrant Gartner pour les solutions Cloud de gestion financière.
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la finance, technologie de la main-d'œuvre, stratégie digitale
    
Workday France
Published By: Workday France     Published Date: Feb 04, 2019
"L'étude mondiale « Tendances RH 2018 » de Deloitte a révélé que les collaborateurs d'aujourd'hui n'envisageaient plus leurs carrières en termes d'emplois et de compétences mais d'expériences et d'agilité d'apprentissage. Pour répondre à ces nouvelles attentes professionnelles, votre organisation doit mettre en place de nouvelles stratégies RH et aborder l'apprentissage, le développement des performances et l’évolution professionnelle sous un autre angle. Découvrez les faits marquants du rapport afin de comprendre pourquoi les attentes en matière de carrière évoluent et de quelle manière : Utiliser des outils axés sur les données et un apprentissage dynamique pour améliorer l'expérience des collaborateurs Repenser la notion de carrière à mesure que le monde du travail évolue Remettre en question les hypothèses sur l'âge et impliquer les collaborateurs de toutes les générations"
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technologie de la main-d'œuvre, stratégie digitale
    
Workday France
Published By: Workday France     Published Date: Feb 04, 2019
L'étude « Tendances RH 2018 » de Deloitte met en évidence de nombreuses tendances liées au resssenti des salariés et des employeurs. Découvrez les points clés de cette étude et les 3 étapes que les entreprises émergentes doivent suivre pour attirer et fidéliser les meilleurs talents.
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technologie de la main-d'œuvre, stratégie digitale
    
Workday France
Published By: E.ON     Published Date: Nov 21, 2018
With air quality and climate change dominating headlines and public opinion, the UK is charging ahead into a future of electric motoring. EVs and the installation of charging infrastructure are both new and growing industries, with the popularity of electric cars and vans growing at an incredible pace in the UK. At the end of March 2010, there were only 98 vehicles eligible for the Plug-in Car Grant licensed in the UK. By the end of March 2018 this had reached 132,789. While many organisations want to install EV charge points, some find it challenging to build a business case and worry about the unknowns when it comes to installation and maintenance. It’s time to change that. Download this whitepaper today to find out more.
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E.ON
Published By: NAVEX Global     Published Date: Apr 20, 2018
Our new market report takes an in depth look at recent developments and offers insight into running a compliant and ethical global business. With primary research and articles written by industry experts, you’ll get answers to some of today’s most important questions like: How are businesses navigating the risks posed by global supply chains? Have compliance risks changed since the rise of anti-corruption purges? How do you set the right tone for disclosing misconduct in the workplace? How can I evaluate the integrity of third parties within the era of fake news?
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NAVEX Global
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